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“Great Name - Doesn't live up to name....” 3 of 5 bubbles
Review of DoubleTree Suites by Hilton Hotel Nashville Airport

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DoubleTree Suites by Hilton Hotel Nashville Airport
Ranked #61 of 156 Hotels in Nashville
Certificate of Excellence
Lafayette, LA, United States
1 review
“Great Name - Doesn't live up to name....”
3 of 5 bubbles Reviewed June 16, 2014

The place is clean - but old. Lobby looks from the 80s and the front desk is hidden behind a snack shop. Room was clean - but a suite had only two towels. HVAC stopped working at 3AM - customer care phone line wasn't answered. Place was definitely clean - the HHonors floor where we stayed was less maintaned than rest of building. Old, worn, but clean. Doesn't live up to the chain's name.

  • Stayed June 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 30, 2014
There has been a thread of comments regarding our hotel condition and we are still on track for starting a room renovation toward the end of the. Our approach will be to address the guest rooms by each wing to limit noise and inconvenience for our guests. Additionally, we have addressed the service inconsistency with our respective associates and have taken steps to insure improvement. Thank you for choosing to stay with us and for offering constructive comments that allow us to improve further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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837 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
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English first
Palm Beach Gardens, Florida
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

I always love staying at Double Tree hotels, always very clean and comfortable. I was a little nervous since this hotel is close to the airport and the highway, I expected lots of noise! Not the case! This was the best sleep I've had in a year! I love the comfortable bed, the pleasant staff and the warm cookie!!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank lmy845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 30, 2014
Routinely, new guests are very surprised by how quite an airport hotel is and we do have an advantage that we are not directly under the flight path or just off the highway. We are thrilled that you had an excellent nights rest and we certainly look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hinsdale, United States
1 review
4 of 5 bubbles Reviewed June 16, 2014

Located close to the airport and a short hwy ride to downtown Nashville, this was an affordable hotel to experience our first CMA Fest. It is located in a quiet area and was a respite to the concerts and crowds at an affordable price with clean comfortable amenities. We even had a balcony overlooking the pool.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 30, 2014
The CMA fest is a wonderful event and during the festivities we heard many customer comment that is was an excellent retreat from all of the excitement each night. Many of these customers have already started looking to next year to take advantage of the location and value. We hope to see you again next year
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 13, 2014 via mobile

We stayed on the Hilton Honors floor - 3rd in room 337- King Suite Room. Very comfortable king bed. Our daughter used the pullout sofa bed- not comfy. Clean, decent price. Indoor/outdoor pool. Internet a bit slow. Shower was clean. Enjoyed our stay!

Stayed June 2014
Helpful?
1 Thank Cherry3Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 30, 2014
Thank you for selecting our hotel on your travels to Nashville and then sharing your feedback with others. We are glad that your were pleasantly surprised and perhaps, we will have a chance to continue to Wow you on subsequent visits.
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out there
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed June 9, 2014 via mobile

I've stayed at this hotel several times without an issue. However this time my plans changed and I needed to cancel my reservation. Their management and I disagreed whether or not I did the pay in advance (I never do) option. They didn't refund my room and then called me at 4 am (twice) to see if I was going to stay there. I guess they wanted to double up their money. There are lots of other properties in the area I will send my business to in the future.

Stayed June 2014, traveled on business
Helpful?
1 Thank snootycoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 16, 2014
Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we apologize for the mismanagement of the situation, and for the frustration you must be facing. We are dedicated to ensuring your satisfaction, and welcome you to contact our offices directly so we may work to resolve this issue and improve our procedures for future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newnan, United States
1 review
2 of 5 bubbles Reviewed June 6, 2014

the room was musty, carpet was sticky, rips in the couch fabric. not impressed at all. I didnt expect 4 star but i expected better than this since this was a Hilton chain. The thermostat would not adjust to anything lower.

  • Stayed May 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mallory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 17, 2014
Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping issues and assure you that dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia
Level Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed June 6, 2014

I enjoyed my 2 night stay at this hotel. The hotel is not located on a direct flight path of the airport so that prevents direct flyovers (and minimizing noise from the skies).

The suites are divided into a living room section that can be closed off from the bedroom area. The bed was comfortable, everything seemed to be in working order in the room, and there are plenty of outlets to use on the desk and in the wet bar area. The buffet breakfast was plentiful.

If in the area again I would gladly book another stay at this hotel.

  • Stayed April 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thunderfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 30, 2014
We know you have many choices on where to stay and appreciated that you chose us. On behalf of our entire team, we are delighted that we have earned your consideration to stay with us on return visits. Thank you so much for your business and for sharing your comments on Trip Advisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Nashville Airport

Property: DoubleTree Suites by Hilton Hotel Nashville Airport
Address: 2424 Atrium Way, Nashville, TN 37214-5102
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Romantic Hotel in Nashville
#32 Business Hotel in Nashville
#34 Family Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Nashville Airport 3*
Number of rooms: 138
Official Description (provided by the hotel):
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Also Known As:
Doubletree Hotel Nashville Airport
Doubletree Nashville

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