I want to preface this review with the reason I stayed at this particular hotel. My brother (who booked the hotel) was scheduled for hip surgery at St. Thomas Hospital in Nashville. I have never stayed at this hotel, but was familiar with the area. What I was preparing myself for was a couple of days in which I would be giving 24 hour care to a recovering adult.
To my amazement and surprise, I had more help than I could imagine thanks to your brilliant staff. I want to speak specifically to the 3-11pm shift on Tuesday-Friday - Hannah, John, and Mike. From the moment I got there, they answered questions specific to handling the care for post-surgery with grace and patience. All three of them asked about my brother multiple times w/ authentic concern and curiosity in their voice w/o prompting. Mike aided me in making sure that I had the closest valet spot in front of the hotel for my brother to have ease of access as well as assist me w/ finding parking nearby since I simply could not afford the valet parking. John made sure that any small details I needed or asked questions were taken care of so that I could focus on my brother as well as hook me up w/ deals and recommendations for local food. And I am especially thankful for Hannah. She managed to find my brother a wheelchair from another hotel in 3 minutes flat as we drove from the nearby hospital back to the hotel after being in the hospital for 12 hours (and exhausted). Furthermore, she donated an appetizer and adult beverage for me to have the night of the surgery that I needed. She, along w/ John, made sure that all needs were met from extra water to changing bedsheets late in the evening. She was also a natural conversationalist that gave me a chance to vent/grieve in a city where I had no friends or family available. I also mention that for John and Mike, but she, by far, received the brunt of it :-).
I am a licensed mental health/substance abuse counselor who has been working w/ people for years. And I must say that your staff (those mentioned above and others) have a gift for empathy, listening, and a simple grace that is ideal for interacting with people. These are qualities that are often difficult, if not impossible, to teach. I drove back 5 hours to Kingsport, TN and then 2.5 hours to Lenoir, NC filled w/ an overwhelming sense of gratefulness towards your staff. They are the reason I didn't loose my %^*#)& during this stressful time. They deserve recognition and reward for being exceptional. You have talent on your staff.
Thank you and I look forward to staying again. Hopefully, for a vacation :-)
- Official Description (provided by the hotel):
- The Aloft Nashville West End hotel is located in the heart of Tennessee's music scene right on Music Row. Our hotel features loft-inspired design, custom room amenities, and free high speed internet. ... more less
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- Also Known As:
- Hotel Indigo Nashville
- Indigo Hotel Nashville