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“Disappointed no longer pet friendly”

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GuestHouse Inn & Suites Nashville/Music Valley
Ranked #119 of 160 Hotels in Nashville
Reviewed December 13, 2012

We found out during our stay last August that they would no longer be pet friendly. I just confirmed it when I called for our upcoming Christmas visit. We have stayed here 2 or 3 times a year for almost 10 years. We loved that we could park our car in the garage below the hotel and go directly by elevator to the floor of our room with our small dog. We respect that not everyone likes animals and this was a great benefit that allowed us to avoid the lobby and food areas with our dog. We never left our dog in the room alone as he travels everywhere with us and we gladly paid the $25/per day additional fee. As stated in other reviews the bedding is the worst - extremely worn and paper thin and so we always brought our own pillows. Otherwise, the staff is absolutely the best we have encountered! Friendly, professional and they always made us feel right at home - bravo! The rooms were always clean and we NEVER had any kind of issue with our 5th floor room. It is sad for us to say goodbye to a hotel that always treated us right and we have been unable to find another quality pet-friendly hotel in the same area. I was told the policy change had to do with one bad situation... that is unfortunate and I wonder how many other travelers with pets this will affect and where are they going to stay?

Room Tip: While this hotel is in need of upgraded bedding it is clean and the staff is excellent! For now, bri...
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  • Stayed: August 2012, traveled with family
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1  Thank OhioEaglesfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 - 504 of 737 reviews

Reviewed December 11, 2012

Went to Nashville for a getaway and stayed one night at GuestHouse Inn & Suites. Was a great hotel for the price and the location was awesome. Walking distance to several restaurants and right across the highway from the Gaylord Resort. Will definitely stay again when we visit.

  • Stayed: December 2012, traveled with family
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1  Thank Sandy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2012

My group will NEVER stay hear again, unless the hotel does a major upgrade to the beds/bedding. We knew the hotel was older, and dated, so we knew what to expect. The bedding and pillows look like the original ones that were placed in the rooom when it was buit. The 2 pillows on the bed WORN OUT flat and were only about 1"-1.5" thick. The velvety blankets had multiple small holes in them, and the bedspread is faded, old and stained. We asked for some extra pillows, but Candice at the front desk told us pillows were a RARE commodity at the hotel. The mattress was old and worn. I understood when booking that the hotel was not a 4 star hotel, but the condition of the beds were terrible. None of us in our group in multiple rooms got a good nights rest. THe location of the hotel is great, across the street from the Opryland hotel, walking distance to several good restuarants, the continental breakfast was standard as in previous posts. If you do not care about a decent bed in a hotel or nice comforter and good pillows, then you will like this hotel, otherwise, you better check in somewhere else. They hotel clerk, told us we could not have a reciept becasue we booked thru expedia and she had us down for one more room that we had on our Expedia confirmation, and that our credit card had been charged for but she kept insisting it was Expedia's fault and told us she could not do anything about it, we needed to call Expedia, and if we did not get it cancelled THRU expedia by 11am, we would be charged for it. Luckily we were able to get it corrected, (it was hotel error not Expedia's) but the clerk made it more difficult than it should have been.

  • Stayed: December 2012, traveled with friends
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Thank kytraveler307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

Guesthouse Inn and Suites can't be beat for the price. No problems at all with reservations, staff went out of their way to be accomodating! Economical, roomy, very clean, friendly staff, easy access to Opryland Hotel, Opry Mills, and Opry House. The food on the breakfast buffet was fine, but the breakfast room was a bit crowded which caused a little problem trying to access the food bar, but still worth the stay. We will definitely stay there again.

Room Tip: 5th floor is best.. very little road noise and no one walking around above you!
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  • Stayed: December 2012, traveled with family
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2  Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

i have stayed at this hotel before and would again. The decor is a little tired now and it could do with a bit of a face lift but that is the only negative in this review. I always feel like its home when I stay here. The staff are brilliant - nothing is any trouble for them and they will go out of their way to make sure your stay at the hotel is happy. It is very clean and tidy and the rooms are a good size. Breakfast is good. The bonuses are the shuttle to and from the airport and to and from Opryland.

  • Stayed: November 2012, traveled with friends
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1  Thank TheBewleys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

This hotel is a great location. The shuttle service from the airport is great but runs only on the hour so if you miss it by 5 minutes, you wait. However, the driver was very informative. We used Jerry's shuttle service to get us downtown (only $10.p.p return.) The only complaint we have about the hotel is that the jacuzzi was not working so they would not allow us to even go outside to use the chairs to sit in the sun. The continental breakfast was very good, waffles, eggs, yogurt, bananas, etc. Average size room with a large bathroom area. LOts of places to eat nearby and within walking distance of the Opyrland Hotel, or they will actually shuttle you there for free. You can then shop at the Opry Mills mall located closeby.

  • Stayed: November 2012, traveled as a couple
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1  Thank Esined
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

We have stayed here twice and I'm sure we will be back. The location is excellent. Although we haven't used it, there is a shuttle that will take you over to the Opryland Hotel free of charge (I believe). The rooms are large and very clean. The place seems very quiet. The staff was very friendly. They have vending machines but there is also a gas station/store right across the street. Also, it is across from John A's, where you can dine and listen to live music. It is also within walking distance of Cracker Barrel, Caney Fork Restaurant, and McDonalds. There are other restaurants close by. The only negative I have is that the smoking area is just outside the front entrance so you walk through cigarette smoke if anyone is out there smoking. Not good for us nonsmokers. Otherwise, everything else is good.

  • Stayed: November 2012, traveled as a couple
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1  Thank KevinandRobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GuestHouse Inn & Suites Nashville/Music Valley

Address: 2420 Music Valley Dr, Nashville, TN 37214-1001
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #119 of 160 Hotels in Nashville
Price Range: $75 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GuestHouse Inn & Suites Nashville/Music Valley 2.5*
Number of rooms: 184
Official Description (provided by the hotel):
184 non smoking rooms Complimentary Airport Shuttle Complimentary Gaylord Opryland Hotel Shuttle Complimentary Deluxe Continental Breakfast Complimentary Parking Complimentary WI-FI Indoor Pool with outside Jacuzzi Fitness Center Lounge with nightly entertainment ... more   less 
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Also Known As:
Guesthouse Inn & Suites Nashville/Music Valley Hotel Nashville
Guesthouse Inn And Suites Nashville/Music Valley
Hotel Intl Music Valley

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