I stayed at this hotel for one night while the hotel was still undergoing construction. I had been forewarned of the construction from reading reviews on TripAdvisor. I booked through a travel site and got a lower price compared to most of the other downtown hotels. Since I was only staying one night, I was willing to put up with the minor inconvenience of the construction.
I was attending the "Live On The Green" free concert and after seeing the downtown traffic and the amount of people who showed up, I did not regret my decision to stay at the BW downtown.
I think the hotel name is changing from the Best Western to something else and so it appeared that they may be phasing out the "Best Western" name.
The hotel is indeed in downtown Nashville and a short walk to the War Memorial Plaza, the terrific (and free) Tennessee History Museum, the Performing Arts Center, the Public Square, and many other attractions and it is a very short distance to the highway.
If you need to travel by cab, there is no shortage of them sitting in the street between the BW and the hotel next door. In front of the hotel is a snack shop. There are restaurants and bars nearby.
Upon arriving I was greeted by the valet, who took down my vehicle information and took the car to valet parking. Through previous reviews, I knew that the parking would cost about $17/day - a bummer, but you are downtown so what can you do? The valet was passable but not what I would consider the best for your first impression of your hotel.
Check in was no problem and I was able to check in a few minutes early. I requested and received a higher floor facing the courtyard to escape some of the traffic and construction noise.
The guys that checked me in were nice - the others at the desk did not welcome or greet me (and I had encountered them first). There was no one else there checking in at the time.
My room was on the top (5th) floor. All rooms have doors facing the outside. The walkways to the room had construction going on but nothing too heavy or loud. There was no view other than the other buildings but I was glad for the quiet. There was vending (drinks) outside of the elevator.
The room was pretty nice; it looked like it had been re-done, for the most part. Furnishings were modern and the bed was comfortable. The room included a mini-fridge and coffee maker as well as a safe.
Some cons: while nice, it appeared that the room was not quite finished (nice bathroom fixtures but old, cracking paint). I found hair on the old phone and on the towels. The bathroom had a hair dryer, but as another reviewer noted, it sparked and smoked after about two minutes of use. I took a short shower and the tub took at least 30 minutes to drain. The bathroom also had no fan. The towels were old and thin and not particularly pleasant-smelling. The soaps also seemed old - again, I think they are phasing out Best Western so they are using up what is left (soaps, towels, old phones).
My room was next to the elevator lobby - I did not hear much noise coming from that area or from the room next door, but if people are hanging out outside, you will hear them.
The AC/heat unit was by the window and I had no issues with temperature control.
I got a good night's sleep and the next day I went to the breakfast area on the second floor. It was a small room but not overcrowded when I got there. They had eggs, cereal, bagels, fruit, etc. The coffee was ok and I appreciated the flavored creamer (a touch often overlooked). If you prefer Starbucks, there's one across the street about 3 blocks away. The breakfast attendants were pleasant. During the time I was walking around the hotel in the morning, most of the staff greeted me.
I had about 90 minutes to kill before the 11am checkout, do I went across the street to the War Memorial Plaza and then to the very interesting history museum. Afterwards I checked out and the valet brought my car.
So given that the hotel is not quite finished - if money is an issue but you don't want to stay at, say, a Super 8, the BW is not a terrible option if you are not spending much time there. The surrounding hotels were well over $100 more per night. I would be interested to see this property again once everything is finished and they have replaced the old towels and the tub drains properly. If I had to stay downtown, I would maybe check this hotel out again because of the location and if the price stayed about the same.
- Official Description (provided by the hotel):
- The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more less
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- Also Known As:
- Best Western Downtown Hotel Nashville
- Best Western Nashville
- Nashville Best Western