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“Worn out”

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The Capitol Hotel Downtown Nashville
Ranked #47 of 154 Hotels in Nashville
Murfreesboro, United States
2 reviews
“Worn out”
Reviewed March 23, 2014

Old hotel, bedding worn thin, poor hot water, poor breakfast selection, requested wake up call never received. Small, old, overused elevator, renoVATIONS UNDERWAY NO EXCUSE FOR POOR ROOM CONDITION AND LACK OF SERIVE

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jerome R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 3, 2014
Good Afternoon,


We are very happy that you decided to stay with us. We strive to provide outstanding service and we welcome you back to visit as we complete our renovation project. We will have our Upscale Bistro open and we will buy you drinks and a room discount upon your return to celebrate the grand opening. Sorry for your experience as we work hard to make your stay enjoyable.

Thanks in advance for staying with us and we look forward to your speedy return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
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English first
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 21, 2014

Price was ok for downtown. Valet was friendly & helpful, but they are working for tips. First keys for door would not work had to get another set. Staff at desk was not friendly, no welcome or hello. Made copies of drivers license & credit card, said it was for security???? Really, whats that about. Old hotel trying to renovate, dont think that will help. I'll pay extra to stay somewhere else.

Stayed March 2014, traveled as a couple
Helpful?
Thank Birddog W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 3, 2014
Good Afternoon,


We are very happy that you decided to stay with us. We strive to provide outstanding service and we welcome you back to visit as we complete our renovation project. We will have our Upscale Bistro open and we will buy you drinks upon your return to celebrate the grand opening. Thanks in advance for staying with us and we look forward to your speedy return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nashville hotels

Marrero, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2014

First time ever writing a review. As you have already read. Under construction and noisy. Almost convenient to Broadway. Rooms seemed cheap and not up to date. Card key took 10 minutes to get into room every time. Almost froze to death trying to get in room. Got robbed by vending machine. Snuck in a fee for parking every day. Would rather sleep in the car. Staff was friendly and helpful. Felt sorry for them b/c I'm hard to deal with when I'm mad. Not my fault though. Stayed 1 night at a Best Western near the mall. 10 miles away from downtown but if I would've known. I would pay twice as much and stay there.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tigerfan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 3, 2014
Good Afternoon,


We are very happy that you decided to stay with us. We strive to provide outstanding service and we welcome you back to visit as we complete our renovation project. We will have our Upscale Bistro open and we will buy you drinks upon your return to celebrate the grand opening. Thanks in advance for staying with us and we look forward to your speedy return. We will offer a discount for your upcoming stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
134 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed March 20, 2014

As others reviewers have mentioned, the hotel is under construction. We did not experience any noise issues from that, but the walls are thin and you can hear nearly everyone walking to the stairs and elevators. The rooms are fine, although the cleanliness could be improved. The breakfast is nice, although the room is small. The valet parking is expensive, but I'm not sure parking anywhere else is really possible. Our room was booked well in advance so our rate was okay for a downtown hotel, but I would not pay much more (and definitely not the $300 they were charging that night if you tried to get a room). The pillows are oddly small and our mattress was not very comfortable. The location is good...short walk to the bars, etc.

Room Tip: Ask for a room away from the elevators or stairwells.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Terri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 3, 2014
Good Afternoon,


We are very happy that you decided to stay with us. We strive to provide outstanding service and we welcome you back to visit as we complete our renovation project. We will have our Upscale Bistro open and we will buy you drinks upon your return to celebrate the grand opening. Thanks in advance for staying with us and we look forward to your speedy return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United States
1 review
Reviewed March 18, 2014

while the room was clean, The card reader was malfunctioning and had to ask for permission from the front desk almost every time I wanted to get into my room. They tried to fix it on saturday but didn't work and the front desk acted as though it was our fault that we couldn't get the card to work. How could all 4 of us not know how to open the door? they ended up giving us about 18 cards over the course of 2 days. Really? And check in took us about 20min, not to mention had to show all 4 of our ID's on check in. We are not college students and felt that was a little over the top.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Raelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 3, 2014
Good Afternoon,


We are very happy that you decided to stay with us. We strive to provide outstanding service and we welcome you back to visit as we complete our renovation project. We will have our Upscale Bistro open and we will buy you drinks upon your return to celebrate the grand opening. Thanks in advance for staying with us and we look forward to your speedy return. We are sorry that you encountered a mishap and would like for you to stay with us again on a discounted rate. Please let us know when we can accommodate your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 17, 2014

The hotel is undergoing remodeling. The inside of the hotel has been remodeled and the rooms are nicely updated. I would recommend bringing your own pillows if at all possible as the pillows left much to be desired. The hotel has exterior corridors which are not yet updated. The hotel was at capacity on the weekend of our stay but the customer service staff inside the hotel did a good on keeping everyone happy. We had a small maintenance issue that was quickly addressed. My biggest issue was the conduct of the valet upon our exit. There were a large number of guests leaving the hotel on Sunday morning. Upon the arrival of our vehicle we began to pack the vehicle and secure our passengers. One passenger had something stuck in the door and when she opened the door to retrieve it the valet employee screamed at her to close the door and get moving. Very rude and unprofessional. It is amazing how your last interaction with hotel staff and sour your view on the entire establishment.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gtown2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 3, 2014
Good Afternoon,


We are very happy that you decided to stay with us. We strive to provide outstanding service and we welcome you back to visit as we complete our renovation project. We will have our Upscale Bistro open and we will buy you drinks upon your return to celebrate the grand opening. Thanks in advance for staying with us and we look forward to your speedy return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 17, 2014

The hotel looks terrible from the outside and has exterior corridors. It is undergoing remodeling and I believe the corridors are being enclosed. The inside is updated with nice fixtures and was very clean. The pillows are very small and I would recommend bringing your own if possible. The hotel requires valet parking and the staff was very rude upon our departure. An employee was actually screaming at us to get in the car and get moving. Very unprofessional!!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gtown2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 3, 2014
Good Afternoon,


We are very happy that you decided to stay with us. We strive to provide outstanding service and we welcome you back to visit as we complete our renovation project. We will have our Upscale Bistro open and we will buy you drinks upon your return to celebrate the grand opening. Thanks in advance for staying with us and we look forward to your speedy return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Capitol Hotel Downtown Nashville

Property: The Capitol Hotel Downtown Nashville
Address: 711 Union St, Nashville, TN 37219-1707
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #47 of 154 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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