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Country Inn & Suites By Carlson, Nashville
Ranked #72 of 154 Hotels in Nashville
Washington DC, District of Columbia
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Very Happy!”
4 of 5 bubbles Reviewed November 1, 2012

Check in was easy and staff were friendly. Easy to find. There are plenty of restaurants within walking distance. The room was clean and comfortable. There were a few things that would make this a better place. We kept having problems with the door lock (uses a key card). It was a little annoying having to go to the front desk to get it reprogrammed (we did not have the key cards next to anything) and it would take several tries to get the door lock to register. But the front desk staff were apologitic and helpful. It would be nice to update this to the ones that you just tap your key card against it instead of having to slide card in slot. The front doors - it would be nice to have them automatically open or have a handicap button to press the doors open. The eggs one day at breakfast were not very good - were they powdered? Update the heating/AC with a thermostat on the wall and provide some sort of night light in the bathroom. On a postive note - the television reception and the amount of stations was excellent! The room and bathroom were clean as was the lobby and breakfast room. There was a mini-fridge and a microwave in the room and plenty of space to store your clothes, etc. The beds were comfortable. We would stay here again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bagspacked123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Nashville, responded to this review, November 2, 2012
Dear bagspacked 123,

Thank you for telling us about you for telling us about your stay with us. We appreciate all guest feedback. Thank you for concerns and suggestions. We are very sorry that we had the problem with your key card. We are sorry for the inconvenience. We appreciate guest feedback because, it allows us to make the necessary changes to the hotel to make it better for you, and for future guests to the hotel. Thank you so very much for your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Nashville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Memphis, Tennessee
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

We stayed here for one night when in town to see a Titans game. We are a family of four: two adults, and two preteen children.

The location was great! Very close to the Opry Mills mall, and lots of restaurants.
The room was comfortable and clean. We had a mini fridge and microwave. We had plenty of towels and washcloths.

The breakfast was better than expected for a "continental breakfast". There was sausage and scrambled eggs and gravy and biscuits, in addition to oatmeal, cereal, toast, bagels, muffin, fruits, juices, and a waffle maker. The breakfast room was a bit small.

Just one minor irritation: I felt it tacky the way that the front desk informs you upon check-in that it is a no-smoking property as well as no pets, when it is already posted on the front door. You are informed by the front desk that if you are found smoking on property or with a pet that you will face immediate eviction.

Maybe they have run into problems with guests trying to get around their policy in the past, but the presumption shouldn't be made that every guest is hiding a dog in their purse or plans to sneak a cig in their room.

This wouldn’t sway me from ever staying there again, but perhaps there could be a less accusatory tone of conveying these policies in the future.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deb1175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Nashville, responded to this review, October 30, 2012
Dear Deb1175,

Thank you for telling us about yoru stay with us. Thank you for all of your comments and concerns. Thank you for telling us about your experience with the hotel staff. We are sorry that this occured. We have discussed this issue with the staff. It is never acceptable to be rude to a guest ever. Thank you for telling us about this. Thank you so much for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Nashville
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Indianapolis, Indiana
Level Contributor
3 reviews
4 of 5 bubbles Reviewed October 28, 2012

Very friendly and helpful staff. Excellent location.
The hotel could use some updating, like a vent fan in the bathroom. The room was very clean and cozy. For the most part it was a great place to stay for the evening.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 682susanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Nashville, responded to this review, October 30, 2012
Dear 682usanw,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. Thank you for telling us your concerns about the bathroom vent. We take guest feedback very seriously. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Nashville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville Beach, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 28, 2012

Very rude staff during check in process . Poor breakfast selection(s) . Hotel should provide the employees an area for breaks . Not the front porch of the property ! This is a no smoking property , they tell you that you will be fined $100 if you smoke in the rooms . yet most of the employees set on the porch and puff away . I have learned my lesson regarding this brand ...

Room Tip: Consider other options in the area .
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elsidweiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Nashville, responded to this review, October 30, 2012
Dear Guest,


Thank you for your candid review of our property and please accept our apologies if we did not meet your expectations. At the Country Inn & Suites we pride ourselves on catering to our guests and I consider it a personal failure when one of our guests is not satisfied with their stay. In regards to our staff appearing rude during the check in process, I do apologize for that. It has been our experience that simply informing a guest that we are a non-smoking property does not always sway a guest from smoking in our rooms. It has recently become necessary to inform our guests of the results of smoking in our rooms by informing them of the $100.00 cleaning fee associated with it. We do this in hopes that it will improve the experience for the next guest that occupies the room. We will however, discuss with our front desk staff better ways of presenting our smoking policy to our guests so as not to appear rude or unwelcoming.

In regards to the selection available for breakfast, our menu changes daily to provide a variety of options to our guests. Our menus are set forth by Carlson Corporate and are the result of feedback that has been received from our guests. We continue to add new items to our menu regularly and we hope you will visit us again in the future so that we may meet or exceed your expectations.

Sincerely,
Country Inn & Suites Nashville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Jacob, Illinois
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed October 21, 2012

I understand that this hotel is near Opryland, but the price for the room was unreasonably high especially for an AARP rate!! The staff that we encountered were all very friendly and the room was nice and clean but the walls were extremely thin. We could hear everything our neighbors were saying!! One good thing....the breakfast was good with lots of choices. Not sure we would stay here again.

Stayed October 2012, traveled with family
Helpful?
Thank Traveling_Tw0s0me_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Nashville, responded to this review, October 23, 2012
Dear Traveling_TwOsOme_11,

Thank you for telling us about your stay with us. We appreciate all you comments about the hotel. Thank you for telling us your concern about the room price. We take guest feedback very seriously. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Nashville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson TN
Level Contributor
4 reviews
2 of 5 bubbles Reviewed October 19, 2012

fThere was a friendly desk staff, who did try to do something about the very musty smelling room I got. I had stayed at the is chain before, in another location, and assumed it would be priced like the other 2 star hotels around, but on checking out found it to be more expensive than other hotels in the area. My own fault for not getting the price up front, but it is definitely overpriced for the 2 star quality it has.........Next time, I will choose a different hotel.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolnorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Nashville, responded to this review, October 23, 2012
Dear carolnorman,

Thank you for telling us about your stay. We appreciate all of your thoughts and concerns. We are very sorry for the room that you received. We are glad that we could switch you to another room. We are sorry for any inconvenience that this caused you. Thank you for telling us your thoughts about the hotel price. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time.

Sincerely,
Country Inn & Suites Nashville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osseo, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Great location near the Gaylord Hotel, Grand Ole Opry and an outlet mall. Fresh baked cookies were awesome! Front desk staff were helpful in suggesting things to do and places to see? It is a short drive to downtown Nashville. Hopefully you have GPS as the roads can be vy tricky. They also have a computer and printer available so you can order tickets online and print them out at the hotel.

Room Tip: Free breakfast is nice, not a lot of healthy offerings.
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janetkay1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Nashville, responded to this review, October 23, 2012
Dear Janetkay1970,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We hope you enjoyed your time in Nashville. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We appreciate all guest feedback. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Nashville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Nashville

Property: Country Inn & Suites By Carlson, Nashville
Address: 210 Rudy Cir, Nashville, TN 37214-1005
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 154 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Nashville 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson Nashville Hotel Nashville
Country Inn And Suites By Carlson Nashville
Country Inn Nashville
Nashville Country Inn

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