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Country Inn & Suites By Carlson, Nashville Airport East
Ranked #60 of 154 Hotels in Nashville
valley stream, United States
1 review
“Not bad but...”
3 of 5 bubbles Reviewed August 10, 2014

The hotel and room were clean and staff was nice. The location of the hotel was close to the airport and food. We had issues with the wireless internet in our room. Worked on one laptop but not the other and staff did not know how to resolve the issue. TV's were old style tube type with no high def. Room were a bit noisy with sounds from the other rooms showers very loud Overall it was a average one night stay.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron4732, Manager at Country Inn & Suites By Carlson, Nashville Airport East, responded to this review, August 14, 2014
I would like to take this time to thank you for staying at our Country Inn & Suites Nashville Airport East. I do hope you stay with us in the future. We are now starting our renovations. Flat screens will be here soon.
Hope to see you back !
Sincerely,
Ron Harrell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
    168
    111
    69
    47
    41
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
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English first
South Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 7, 2014

...OMG...this is one of the worst places I've ever stayed at. Why my company insist on keeping us here is beyond me. The rooms are old and musty, the internet is slow, the van is late picking up at the airport. Last time I was there I had to deal with a front desk person with Attitude! Don't know who the 2 "nice" reviews are really from... Anyway, check Google reviews also before booking (and paying for) a room.

Room Tip: There is nothing around the area...it would be more worth wild to stay closer to the action!
See more room tips
  • Stayed August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank travelgirl7555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Nashville Airport East, responded to this review, August 12, 2014
Dear travelgirl7555,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, IL, United States
1 review
4 of 5 bubbles Reviewed August 4, 2014

A good hotel. Well maintained. The outdoor pool was clean and the complimentary breakfast was good. It was fine a night while traveling on vacation. Near restaurants, gas stations, and right off interstate.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron4732, Manager at Country Inn & Suites By Carlson, Nashville Airport East, responded to this review, August 14, 2014
I would like to take this time to thank you for staying with us here at Country Inn & Suites Nashville Airport East. It was a pleasure to have you as our guest, and hope to see you again
in the future.
Sincerely,
Ron Harrell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Payne, United States
1 review
5 of 5 bubbles Reviewed July 26, 2014

Everything was very nice, would stay here again. Clean room, the beds very comfortable. Shuttle service was on time, very nice driver. Service was great, used the business center and internet. Had the breakfast bar, the food could have been a little warmer Over all everything was very nice and neat and clean.

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peekskill, New York
Level Contributor
124 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed July 23, 2014

Not only was the staff completely rude, there were live and dead bugs in our bed and a ball of hair so big in the shower, my husband freaked out when he saw it. We stayed there two nights when we first got to Tennessee and the last night after we got back from Memphis. About 30 minutes after we checked out the first time I realized that I left my very expensive pedometer on the bed. I called and spoke to the girl who said she would go right upstairs and get it and call me to let me know she had it. The rooms had not been cleaned yet and knowing we would be staying in a few days again we did not turn around and go back for it. The girl assured me that it would be waiting at the desk for me upon our return. She never called and I probably should have called again, but I trusted that it was taken care of. Of course when we arrived on Sunday it was nowhere to be found, and the girl at the desk had no knowledge of it. After explaining several times my dismay, she called the manager who does not apparantly work weekends who said they would be in tomorrow and it was not there problem. The girl at the desk explained that I would be checking out at 4am to catch a flight and the manager said "who cares". Great customer service! The girl also called the girl who had initially taken my call who lied and said she checked but it wasn't there. She either never checked and it was lost when housekeeping came or she stole it as it was quite expensive. Shame on me for not turning around to get it, but the situation could have been handled much better. That last night was when we had the dirty bug filled room from hell, they also could care less about and nothing was done about it. This hotel is in a prime location for the airport, but there are 4 other hotels right next door and I beg you to go to ANYONE of them instead! This should be billed as a budget motel not a hotel!

Room Tip: To get the best room stay somewhere else!!!!!
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank travel2364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Specialist, Online Customer Support at Country Inn & Suites By Carlson, Nashville Airport East, responded to this review, July 26, 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 20, 2014

stayed here for 14hr overnight....wireless??? what wireless??? when you have to depend on your computer for work....the whole 14 hrs...wireless connected , but there was no internet service....at all!!! ever!! computer in lobby....pretty much sucked...simply put. staff was there, but barely "existent"! I'm surprised the tv worked!

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank alexie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed July 17, 2014 via mobile

Run Away As Fast As You Can!

The owners of this hotel clearly do not know how to run a hotel in THIS country. Their concern for the bottom line is evident in their choice of staff, cleanliness, furnishings, and amenity offerings.

It is a shame that Country Inn & Suites is allowing this hotel to operate under their well-respected name.

If you'd like to enjoy your stay in the Nashville area, I recommend you check into another hotel.

Stayed July 2014
Helpful?
2 Thank Parask11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron4732, Manager at Country Inn & Suites By Carlson, Nashville Airport East, responded to this review, July 21, 2014
I am sorry you feel that way about our Country Inn & Suites. If there is anything I can do to make
things better, Please feel free to call anytime. We do value our guest and strive to improve our
customer service. and services we offer. We here at Country Inn & Suites Nashville Airport East
take our guest issues serious.

Sincerely,
Ron Harrell
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Nashville Airport East

Property: Country Inn & Suites By Carlson, Nashville Airport East
Address: 3423 Percy Priest Drive, Nashville, TN 37214-3909
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 154 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Nashville Airport East 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Country Inn & Suites Nashville Airport East, TN provides what you need for a satisfying stay, whether that means 24-hour access to a business center or a refreshing, seasonal outdoor pool. Begin each day with a workout in the fitness center and a delicious meal from the complimentary, hot Be Our Guest Breakfast buffet. Check attraction times with the free high-speed Internet access before heading to nearby Nashville Shores Water Park, Percy Priest Lake and President Andrew Jackson's Hermitage home. This hotel's location near downtown Nashville, TN. For the perfect combination of comfortable rooms and a great location by Interstate 40, book your stay today. ... more   less 
Reservation Options:
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Also Known As:
Country Inn And Suites Nashville Airport East
Country Inn & Suites Nashville Airport East Hotel Nashville
Country Inn Nashville

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