We like the HGI hotels, but this one had some signs that it just isn't up to par, and perhaps attention to detail is lacking. Our bathroom smelled awful despite efforts to ventilate it while we attended an event after check-in. It was a strange smell, that I can only describe as that of a darkroom, for those of you old enough to remember those chemical smells--it ain't good! When going for ice, bags of smelly guest garbage were in that room on the fifth floor and they obviously had been missed for awhile. Room service was available...I know that since the tray was in the hall still the next morning. Strange how they have staff to deliver your bills under the door before 4:30 am, but they can't get the tray Shower head barely worked. Coffe available 24/7 in lobby, but breakfast is 10 bucks as with other HGIs.
You get the idea..Have stayed at the Hyatt Place Airport and it is nicer and with a good free breakfast. We will not stay at this HGI again.More
- Free Wifi
- Free Parking