We stayed at Hyatt Place Nashville Airport on our way home to Michigan from Florida. Although I booked the room on-line over a week before the trip and selected from the choices offered a room with two double beds, I was told at check in that they were sold out and when I entered my room I discovered I had a King bed accessible room. I was traveling with three children of different ages and really needed the three beds (includes the sofa bed I was counting on). When I called down I was told several times that there was a sofa bed- I knew that!! He also said they don't have roll away because they have sofa beds. I was very frustrated and it made for an uncomfortable night. The bathroom had no tub- I have twin 4 year olds and showering them in the accessible shower kind of freaked them out and was a slip hazard because there was water everywhere.
In the morning, we discovered that my truck had been broken into- the rear window was smashed and we were robbed. The truck was ransacked. The hotel has no cameras and the parking lot is very small and doesn't accommodate all guests so I was parked down a small hill from the hotel. The police officer who came to assist me said I was the tenth one he responded to that morning and that it happens EVERY WEEKEND at this hotel and the one across the lot as well as others in the airport area. He stated the hotels know about it and do NOTHING. The officer then discovered other victims when cruising the lot after finishing my report. While the staff was very helpful with vacuuming my truck with me and supplying garbage bags and duct tape for the long ride home, it took several hours to do this and necessitated another night in a hotel on the trip home. I had planned to drive home that day but with the late start I had to stop rather than arrive home at 2 am. They said they would compensate me by giving me "points" to use for a free night and reimburse my points for this night, but of course they did not. I am so disgusted that they don't protect guests with cameras, lights and hire a security guard to patrol so guests don't have a trip interrupted and incur the costs of repair and stolen items as well as increased insurance rates for the claim, as well as higher trip costs. This is the second time I have had a bad experience with Hyatt Place. It is so disappointing. They only had one elevator working, at breakfast they were constantly out of plates, silverware, glasses and some food items. I will never stop in Nashville on a trip again and I want to warn other travelers to be careful because of the frequent break-ins to cars in that area. I have traveled extensively in the US and through Canada by car and have never had a problem until now. When I followed up with Hyatt after returning home, they were not willing to take any responsibility for the situation. They told me they have signs that say they are not responsible for cars in their lot. Well, where are we supposed to park? I couldn't even park directly in their lot that night because it was full, not that it would have mattered, because several other vehicles in the lot were also broken into. I am very upset with the situation and the lack of customer service and unwillingness to protect guests. When I suggested that they add more lighting, cameras and security I was told again that they had signs saying they were not responsible, so "why would we have cameras when we are not responsible for cars parked in our lot". So BEWARE! The only way to ensure you won't have a problem at the Hyatt Place Nashville Airport is to NOT STAY HERE!
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- Also Known As:
- Hyatt Place Nashville Airport Hotel Nashville
- Hyatt Nashville Airport
- Nashville Hyatt