Where to begin - check in was fine, but downhill from there. Booked two rooms months in advance, but could not get them together. Inconvenient since we were travelling with an elderly relative. Had booked for two nights, but left after the first. Would have left immediately, but after getting our group of four to the rooms, and driving most of the day, we were all too tired to pack up and find another hotel. Requested a refrigerator at check in, again requested one several hours later, and never received it. Room was outdated, shabby and very dirty. An inch of dust on the lamp base, mirror frame and top of TV. Upholstered chair cushions had dirt, crumbs and dust. Carpet was so worn and frayed in the doorway that the floorboards could be seen. Can only imagine what we couldn't see. Had a strong perfume smell, like they tried very hard to cover up another odor. We left the door open for several hours trying to air it out. Complained to front desk, requested a room change, but they had no other available king rooms. Had an "outside entrance" which overlooked the dumpster, employee area and a roof. Looking over the balcony, the roof was littered with empty liquor bottles, beer cans, various pieces of garbage and bed sheets! We were also able to look down and watch the hotel employees smoking and drinking beer in the employee area. The only good thing was when we checked out the next morning, and the front desk wanted to charge a $50 per room "early checkout fee", I was able to speak with a manager, explain the situation to her, and she did not charge the fee. Fortunately we were able to get a room at the Hyatt Place, which we could see from the parking lot.
