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Reviewed August 1, 2014

I was a bit nervous after reading the reviews and I was pleased when we arrived. The hotel is close to Opry Mills Mall, Grand Ole opry and right off the interstate. The location was perfect for what we wanted. The room was nice and clean, staff seemed nice and accommodating. There is a nice bar/grill called "Opry Backstage Grill" which had good food and nighttime entertainment. There was also a morning atrium cafe with a limited starbucks coffee. Don't buy $3 coffee by the front door like we did the first morning, go to the café it is cheaper and freshly made. We did not use the pool but it looked nice. Our room was an inside room by the elevator which was very noisy and woke us up, so request another one if possible. The hotel overall was nice and clean and was reasonably priced.

Room Tip: Stay away from the elevator.
  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank peyton0018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded August 6, 2014

Thank you for your kind words! We know you have many options when booking your accommodations in Nashville, which is why we sincerely appreciate you choosing The Inn at Opryland. We apologize for the noise levels you experienced from the elevators, we empower our Front Desk agents to offer room change options for guests, when available. We’re thrilled you enjoyed the Opry Backstage Grill while you were here as well as our location to the Grand Ole Opry and the Opry Mills Mall. We look forward to welcoming you back!

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Reviewed July 28, 2014

I arrived at 5:15pm on a Thursday with my wife and two kids (1 and 3 yrs old). The outside rooms were the only ones that had adjoining rooms which we needed for my parents who were soon arriving later that evening. When we went through the entrance way, it looked very nice, but as soon as we entered the atrium to navigate to our room, I realized that this was not the typical Marriott quality hotel that I have grown accustomed to for business travel. When we arrived at our "motel" style room and opened the door, we were hit with the smell of what I initially thought was mildew. I immediately sniffed around, the walls, the bathroom, the bedding, but couldn't determine that the smell was coming from anywhere specific, but if I had to identify a place it might have been the floor. Anyways I turned the A/C on high assuming it would help to dehumidify the place because it really felt like the humidity was in the 80s or so, but it just got cold, still smelled funny and felt wet. Normally, I would have relocated, but we didn't have another option and we needed to get settled in. We quickly stopped noticing the smell (unless you left and re-entered the room).

I asked the front desk what it was and if the interior rooms where any different and they thought that it was the chemicals used to clean the rooms. The staff was very polite and offered to bring deodorizers, but my wife is sensitive to strong smells and we already had one smell to deal with :-)

Anyways, my assumption (just an assumption) is that the smell is simply that of an exterior room that doesn't have the A/C running all the time.

Overall, the staff was stellar. The quickly checked us in. My parents arrived around 1am and they were promptly provided extra towels and a fridge even though it was late at night. There room did not have quite as bad of a smell, but they also kept their room much cooler than our room.

Other challenges of the room were that the bathroom sink faucet handle came off, the bathroom was quite small and the shower curtain touched you as you showered (I am used to the curved shower curtains these days in hotels). Also, the sleep number beds might have been nice for us to use if it weren't for that they were loud and we didn't want to adjust them once the kids were sleeping.

I would say that this is a decent hotel, with great service, great access to restaurants and the nearby mall. Just not the standard of hotel that I look for when travelling though.

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank Christopher V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded August 6, 2014

Thank you for taking the time to provide feedback on your recent stay at The Inn at Opryland. We sincerely appreciate your loyalty to Marriott Hotels & Resorts. We are disappointed to hear that you were not satisfied with your room and have forwarded your comments to the appropriate manager to investigate the cause of the odor in your room. We apologize for your inconveniences. It would be our pleasure to welcome you back in the future.

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Reviewed July 28, 2014

We weren't really looking forward to staying here. We had some free stay certificates to use, and Marriott had quietly raised the categories of most of the hotels in Nashville we used to stay in, so this is what we could afford. We'd driven by the place, and we weren't expecting much. And, when we arrived, the architecture hadn't changed -- still looks like the old roadside motel.

But oh, are looks deceiving! It's a great hotel. Based on looks and price, we were expecting a Fairfield quality hotel or less (and, we have stayed at our fair share of Fairfields). But, excepting the noise issue, it is definitely a Courtyard quality hotel, making it a huge bargain.

It's a 5 minute walk or free 2 minute shuttle ride to the Gaylord Opryland, without the service challenges that a hotel that big encounters. And, of course, it's both a Marriott and part of Opryland, so the desk clerk can do just about everything any nearby concierge can do.

One big, big ding: it is very noisy. We could hear folks walking down the hall. We could hear the TV in the next room. We could hear beer cans being opened in the next room. And, of course, this is a tough one for management to change, so you've just got to be prepared to deal with it. But that's the ONLY ding. And, one little observation: there's no room service, but there is a very nice restaurant/bar that has take out, though it closes early. But, it's with easy walking distance of any number of nice little restaurants, and has a free shuttle to the Gaylord Opryland across the street (and other places).

Parking is free (as an aside there's a free shuttle to the hotel that charges $21 / night to park). And, when we walked inside, we kind of went "wow"! The lobby is upscale Marriott. The desk clerks were upscale Marriott (we kind of had a complicated check in -- multiple free stay certificates -- which they handled quickly and efficiently).

The inside of the hotel was very nice. It appeared to be recently remodeled. Our room was nice... big, well appointed, and well equipped. We had a room on the inside of the building, on a hallway overlooking the pool (others are on exterior hallways). Ample hot water and shower. Free internet worked everywhere and consistently. Heated indoor pool was very nice. AC worked flawlessly.

And, it's relatively close to everything. 15 minutes from the airport. 15 minutes from downtown. 5 minutes or less to the Grand Ole Opry and Opry Mills Mall. 5 minutes walking to the Gaylord Opryland (2 or less via free shuttle).

A perfect example of why one should not judge a book by its cover. Based on the outside appearance -- definitely looks like an old motel -- we would not have stayed there. But, we're glad we did, and definitely will again.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Klomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 29, 2014

Please accept our sincerest thanks for this amazing review! We know you have many options when booking your accommodations in Nashville, which is why we sincerely appreciate you choosing The Inn at Opryland and your loyalty to Marriott Hotels & Resorts. We are pleased that our staff were able to provide you with a memorable trip and look forward to welcoming you back for another wonderful experience.

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Reviewed July 25, 2014

Gaylord was booked so we tried The Inn. Average at best. We've also stayed at the nearby Hampton Inn which seemed better. Not one thing stood out as bad and not one thing stood out as good. Was struck by the desk clerk not even speaking to us the morning we departed. A "Thank you, hope you had a good stay," would have been nice. We had an interior room and it seemed quite outdated.

It was clean and our room was quiet. But average is about the most stellar thing I can say about it.

Stayed: July 2014, traveled as a couple
2  Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 29, 2014

Frank, thank you for sharing feedback from your recent stay. Please accept our apologies for the service you experienced from the desk agent upon departure and allow me to thank you for your stay with us. At The Inn at Opryland we pride ourselves on being a hotel dedicated to flawless customer service, and it’s clear we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience. Thank you again for your comments.

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Reviewed July 23, 2014

This hotel had a great location and the rooms were clean and updated. The shuttle service was great. The pool across the street at the larger Gaylord property is avail to inn guests and is also very nice.

Room Tip: Ask for an inside room as these are updated.
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 25, 2014

We are delighted you enjoyed your stay with us and thank you for the positive feedback. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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