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Reviewed July 28, 2014

We weren't really looking forward to staying here. We had some free stay certificates to use, and Marriott had quietly raised the categories of most of the hotels in Nashville we used to stay in, so this is what we could afford. We'd driven by the place, and we weren't expecting much. And, when we arrived, the architecture hadn't changed -- still looks like the old roadside motel.

But oh, are looks deceiving! It's a great hotel. Based on looks and price, we were expecting a Fairfield quality hotel or less (and, we have stayed at our fair share of Fairfields). But, excepting the noise issue, it is definitely a Courtyard quality hotel, making it a huge bargain.

It's a 5 minute walk or free 2 minute shuttle ride to the Gaylord Opryland, without the service challenges that a hotel that big encounters. And, of course, it's both a Marriott and part of Opryland, so the desk clerk can do just about everything any nearby concierge can do.

One big, big ding: it is very noisy. We could hear folks walking down the hall. We could hear the TV in the next room. We could hear beer cans being opened in the next room. And, of course, this is a tough one for management to change, so you've just got to be prepared to deal with it. But that's the ONLY ding. And, one little observation: there's no room service, but there is a very nice restaurant/bar that has take out, though it closes early. But, it's with easy walking distance of any number of nice little restaurants, and has a free shuttle to the Gaylord Opryland across the street (and other places).

Parking is free (as an aside there's a free shuttle to the hotel that charges $21 / night to park). And, when we walked inside, we kind of went "wow"! The lobby is upscale Marriott. The desk clerks were upscale Marriott (we kind of had a complicated check in -- multiple free stay certificates -- which they handled quickly and efficiently).

The inside of the hotel was very nice. It appeared to be recently remodeled. Our room was nice... big, well appointed, and well equipped. We had a room on the inside of the building, on a hallway overlooking the pool (others are on exterior hallways). Ample hot water and shower. Free internet worked everywhere and consistently. Heated indoor pool was very nice. AC worked flawlessly.

And, it's relatively close to everything. 15 minutes from the airport. 15 minutes from downtown. 5 minutes or less to the Grand Ole Opry and Opry Mills Mall. 5 minutes walking to the Gaylord Opryland (2 or less via free shuttle).

A perfect example of why one should not judge a book by its cover. Based on the outside appearance -- definitely looks like an old motel -- we would not have stayed there. But, we're glad we did, and definitely will again.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Klomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 29, 2014

Please accept our sincerest thanks for this amazing review! We know you have many options when booking your accommodations in Nashville, which is why we sincerely appreciate you choosing The Inn at Opryland and your loyalty to Marriott Hotels & Resorts. We are pleased that our staff were able to provide you with a memorable trip and look forward to welcoming you back for another wonderful experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

Gaylord was booked so we tried The Inn. Average at best. We've also stayed at the nearby Hampton Inn which seemed better. Not one thing stood out as bad and not one thing stood out as good. Was struck by the desk clerk not even speaking to us the morning we departed. A "Thank you, hope you had a good stay," would have been nice. We had an interior room and it seemed quite outdated.

It was clean and our room was quiet. But average is about the most stellar thing I can say about it.

Stayed: July 2014, traveled as a couple
2  Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 29, 2014

Frank, thank you for sharing feedback from your recent stay. Please accept our apologies for the service you experienced from the desk agent upon departure and allow me to thank you for your stay with us. At The Inn at Opryland we pride ourselves on being a hotel dedicated to flawless customer service, and it’s clear we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience. Thank you again for your comments.

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Reviewed July 23, 2014

This hotel had a great location and the rooms were clean and updated. The shuttle service was great. The pool across the street at the larger Gaylord property is avail to inn guests and is also very nice.

Room Tip: Ask for an inside room as these are updated.
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 25, 2014

We are delighted you enjoyed your stay with us and thank you for the positive feedback. We look forward to seeing you again soon!

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Reviewed July 23, 2014

We stayed four nights in an "exterior" room at this hotel. The building is an older "motel" which has been remodeled and is very attractive on the inside. The rooms are very clean. The food in the restaurant is surprisingly delicious. The problems include those cited by earlier reviewers --
1. The hotel is extremely noisy. I was awakened daily at 5:00 or 5:30AM by the passing buses, cars and motorcycles on the freeway which was right outside our single paned window. It literally sounded like there was no glass in the window. I travel A LOT and I have never stayed anywhere that is as noisy as this was. We were there for a convention and all the other conventioneers no matter where their rooms were located reported the same problems.
2. The bathroom is the smallest I have ever seen in a hotel. You literally must squeeze back between the toilet and the tub to get the door to close. The door brushes the tub and the front of the toilet. Someone that is overweight would not be able to fit in or to close the door!
3. The toilet paper is the thinnest, cheapest and worst quality I have ever seen anywhere. They must have to send away special to get toilet paper this bad. It is almost impossible to use even when folded and bunched many times. It literally shreds while coming off the roll.
4. Housekeeping was friendly and nice and did a great job. Unfortunately, they are sorely understaffed and did not get to our room until 6:00PM each day. That meant that we spent the day in a dirty, messy room or had to tidy the room ourselves. Neither is the service I was paying for.
The hotel is in a nice location and not too far from downtown. The staff is friendly but from the front desk to housekeeping to the restaurant they are sorely understaffed. The interiors have been updated nicely but the exterior is very dated. There is no breakfast available on property.

Room Tip: Get interior room if you can afford the extra fee (double the price) for one.
  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Bestbeachesonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 25, 2014

Thank you for taking the time to review your recent stay. We are disappointed to hear that you were not satisfied with your room location, but are pleased to hear that you enjoyed the Opry Backstage Grill and our friendly staff. We delight in being able to offer our guests varying room types and room views, depending on their preference. We also empower our Front Desk agents to offer room change options for guests, when available. Thank you again for your comments.

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Reviewed July 22, 2014

The hotel will provide a solid, clean, and comfortable stay if that's all you need and are budget conscience.

I don't think id stay for a long vacation as the rooms seem small and our bathroom was tiny.

Stayed: July 2014, traveled on business
Thank PrimeExcursionist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this reviewResponded July 25, 2014

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay at our hotel, during your recent business trip. We hope to welcome you back in the near future!

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