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Reviewed 3 weeks ago

The good - the reservation process is super easy, and I had no problem getting in contact with someone.

The bad-
My husband dropped me off so I could get the parking garage key fob out of the room. I entered the building and went to our room. It looked like their had been a party of some sort the night before (the remnants of a banner were still hanging). The floors were dirty, as in visible dirt. There were crumbs all over the counter tops, the bed was not even made and the towels in the bathroom looked like they had been used and hung up not actually cleaned. I can be a little picky so I waited for my husband to arrive. He is not picky AT.ALL. He thinks when going to the beach you should just camp out there instead of getting a room. He walked in and immediately said nope not staying. We had just had a long drive and he wanted to chill before our dinner reservation but he said he wouldn't take his shoes off on this floor.
We get a second room and go in and it is more of the same. I questioned the cleaning service to the customer service agent I spoke with and didn't really get a straight answer. At this point I was just frustrated and asked to be refunded. I will say they were very fast about taking care of this.

There are a lot of places in Nashville to stay, this would not be on my list.

Date of stay: September 2019
Thank UTsted511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrisguild, Owner at The Guild The Gulch | Velocity, responded to this reviewResponded 3 weeks ago

Thanks for your feedback. I sincerely apologize for the issues you experienced during your stay. I assure you this is not our standard of cleanliness or guest service. Your point are very well taken and have been addressed with our teams. I do hope we have the opportunity to host you again in the future and provide you with a much better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2019 via mobile

Place was great! Nice studio apartment with all the amenities. Great location in the heart of a walkable area full of food and shopping. Short ride or skooter to Broadway. Simple process and good communication. Fair price. Parking is included too which is nice.

Date of stay: August 2019
Trip type: Traveled on business
Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday
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Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.