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“Reserved room type not honered”

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Hotel Indigo Nashville
Ranked #23 of 154 Hotels in Nashville
Certificate of Excellence
Menomonee Falls, Wisconsin
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Reserved room type not honered”
Reviewed January 9, 2013

Good-I was happy to find a hotel walking distance to the New Years Eve events and have a wonderful walk in shower.. That was the only thing good about staying at this hotel.To my dismay the 2 bed -room we reserved was not available. I had to sleep in the same bed as my son. The hotel offered to give us a roll away, which in the past we have found too uncomfortable. Place is dusty. Dirty sheets were left in the hallway for days.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridesm0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndigoNashGM, General Manager at Hotel Indigo Nashville, responded to this review, January 18, 2013
Thank you for your comments. I apologize your stay was not as you expected and have shared your comments with all of my staff. We utilize every review to see how we can improve each and every day. We are happy to say that our renovation will be complete in a few weeks and we will be able to add more rooms with two queen beds to our inventory. I would the opportunity to hear more about your stay if you have the time. I have sent you a message on how we can connect. Thank you again.
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1,163 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
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English first
LA
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 29, 2012

We were excited to stay at Hotel Indigo, but the experience was unfortunately subpar. We weren't aware of the massive renovation, which left the entire first floor bar / restaurant area unusable, but what was really frustrating was the lack of attention to detail in the rooms and service. From a broken shower head that spewed water out the side and onto the floor (there's no shower curtain or door) to indifferent service from the front desk, we found the whole experience disappointing. Perhaps we just had bad luck, but I can't say I'd recommend this hotel to friends, sorry!

  • Stayed November 2012, traveled as a couple
    • Service
Helpful?
2 Thank lisablin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndigoNashGM, General Manager at Hotel Indigo Nashville, responded to this review, January 9, 2013
Thank you so, much for your honesty about your stay with us recently. I apologize that your stay was not what you expected during our renovation. Our renovation will be complete in 3 weeks. It is important to me and each member of my staff to take all guest impressions good and bad and find ways to utilize them to make us better. I have taken all of your other comments and shared them with all of my staff . I have sent you a private message to ask for your help in continuing to help us get better in the future. Thank you again and again my sincerest apologies.
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Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 25, 2012

Questionable parking facility, hotel staff sitting in the entrance smoking like sailors, the hotel is being renovated and no one told us, the lobby is essentially one big wall of dusty plastic, the staff just shrugged when I raised the recommendation the hotel be a bit more up front about the complete lack of amenities due to the renovation, and I had to cut the water off to my toilet because it kept running all night. Do yourself a favor and stay across the street at the Doubletree.

Room Tip: Book at the Doubletree.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank billy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndigoNashGM, General Manager at Hotel Indigo Nashville, responded to this review, December 26, 2012
Thank you so, much for your honesty about your stay with us recently. I apologize that your stay was not what you expected and that you were not notified properly of our renovation. It is important to me to take all guest impressions good and bad and find ways to utilize them to make us better. While we do not own the parking garage which limits our ability to be able to make changes there I will share all of your comments with them so, they know they affect our guests. I have taken all of your other comments and shared them with all of my staff . I have sent you a private message to ask for your help in continuing to help us get better in the future. Thank you again and again my sincerest apologies.
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Benton, Kentucky
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 22, 2012

Although the hotel is currently under construction, the room was fresh and new. The bathroom was so nice and updated and the shower was awesome. The room was on the small side but had everything you would need including a Keurig coffee maker. The polished terrazzo tile floors were beautiful. I highly recommend the restraunt in the hotel called 315. Due to construction it looked like it was in a conference room but the Bourbon honey glazed pork chops - THE BEST MEAL EVER! My husband and I were there for a concert at Bridgestone Arena and it was a short walk there. We really enjoyed our overnight stay and would definitely go back, hopefully when the construction is complete.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TravelingWeWillGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndigoNashGM, General Manager at Hotel Indigo Nashville, responded to this review, December 26, 2012
Glad to hear you enjoyed your stay with us! It is much appreciated and I will be sure to pass your comments on to the staff. We hope you will visit us after our construction is complete February 2013! Safe Travels....
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Mt Carmel
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 15, 2012

The hotel is in a great area, within walking distance to many restaurants and bars. The room was lovely, the pillows were soft and smelled fresh. I enjoyed the amenities of free wi fi, a huge shower, hair dryer, huge flat screen tv, and black out curtains. However, I was here for a 4 day conference and was disappointed with the lack of tub in my room.

The customer service here was highly disappointing. The hotel felt like it was being ran by sulky teenagers. The first day of the conference was supposed to begin at 7:45am for registration, but the staff did not unlock the door until 8:15am. During the conference, breakfast, drinks, and an afternoon snack was to be provided. We had to call the staff each and EVERY time to provide us with these things which were already paid for. One of my classmates had a hair in her food and when she pointed it out to our server, he said "Sorry". Then he walked out of the room without offering to replace her meal! They brought us bagels with no cream cheese, brought us coffee and forgot to turn the warmer on. It was just a series of unfortunate events that I would have overlooked had the employees been kind or admitted some fault and/or wrong doing. It was very frustrating.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank ravey_baby24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndigoNashGM, General Manager at Hotel Indigo Nashville, responded to this review, December 19, 2012
Thank you for sharing your comments with us about your recent stay and meeting at our hotel. I am glad you liked the hotel but, was dissapointed to hear about your meeting experience. I have addressed each of your concerns with each member of management and individual employees to ensure we find corrective measures for the areas we fell short.

I am always interested in hearing guests' impressions be they positive or negative, as to where changes can be made to help us achieve our goal of service excellence and guest satisfaction. I would love to be able to talk to you off line so, I can invite you back after renovations. When you have a moment if you will send me your email address to kbasham@winstonhospitality.com . Thank you again for your feedback.

K. Basham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy Springs, Georgia
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 9, 2012 via mobile

The Nashville Hotel Indigo is a converted bank building and is a very interesting layout. The location is very good and located near most of the downtown attractions such as the Ryman Auditorium, the Bridgestone Arena, the capital and the Country Music Hall of Fame. The room was nice but extremely small. As part of the unique design of the converted building, my room was off to the side on my floor and not adjacent to any other guest rooms so it was very quiet. The lobby was very nice and reminiscent of an old bank from the 1950s. Intercontinental Hotels does a very good job with unique properties like this one.

Stayed May 2012, traveled with friends
Helpful?
Thank GoStreaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndigoNashGM, General Manager at Hotel Indigo Nashville, responded to this review, December 19, 2012
Glad you enjoyed your stay. Hope you will come back after the renovations and see the amazing changes like the new District Bar & Kitchen! It is going to be great. Until next time...safe travels!

K. Basham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 7, 2012

Well located boutique hotel in an old insurance building with all the charm. Easy walk to all things downtown Nashville. Under construction with no discounts for the inconvenience. The Starbucks in the Hotel is closed. Don't let the iMap app fool ya. Love this 13th floor corner room.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DnrAED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Nashville

Property: Hotel Indigo Nashville
Address: 301 Union Street, Nashville, TN 37201-1401
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 154 Hotels in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Indigo Nashville 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Centrally located in downtown business district, Printers Alley and 2nd Avenue- at the corner of 3rd Avenue and Union Street-close to all major attractions and entertainment venues. ... more   less 
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