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Holiday Inn Express Hotel & Suites Nashville - Opryland
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Reviews (459)
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All reviewsgrand ole opryfree shuttlepancake makerhi expressfree breakfastindoor poolnear oprylandshuttle servicegeneral jacksonwithin walking distancethe hotel offersyogurtshuttle downtownfour nightsnice breakfastattending a conferencefront desk staff
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450 - 455 of 459 reviews
Reviewed July 17, 2009

My husband is on extended business in Tennessee and went to visit him. We picked this hotel to due to its proximity to Opry Mills. I thought the only drawback would be that they did not have a whirlpool with their indoor pool. We have stayed at numerous Holiday Inns over the past several years (including his business trips which sometimes run up to six months) and have never been treated with such rudeness as we were at this location. Granted, the hotel is brand new and looks great, but their staff except for one gentleman who was there when we checked out leaves much to be desired. Since we are Priority Club Platinum members, we normally receive an upgrade without even asking. When my husband checked in, Rodney the clerk, exhibited an snobbish attitude and assigned the room without even acknowledging our Platinum status. My husband then inquired about an upgrade and was rudely told no, none available. The room we were given was adequate however, the mouthwash in the bathroom was open (I'm assuming already used by previous guest) and there was no shampoo (forgot mine). We went out sightseeing & for dinner and when we returned to the hotel, I used the computer out of curiosity to discover that they had many rooms still available. My husband mentioned it to the desk staff (of course Rodney came running out) and were told no, we are booked. So why was there availablity on the website? We concluded that the help was probably new, inexperienced and incompetent. Next morning, got up and I usually enjoy a cup of coffee in the room only to discover no cups at all. We went down for breakfast. One person was on duty and when I spoke to him, he told me the person who was to assist him didn't show up for work. There were no eggs, the coffee urns and milk thermos' were empty and finally a maid was sent to help him who was very curt and rude to the guests. When we checked out there was a different gentleman (whose name I unfortunately did not get) who was appalled by our comments when he asked how our stay was.

  • Stayed: July 2009, traveled as a couple
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4  Thank AUNTGEELLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2016 via mobile
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Stayed: September 2016, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2016
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  • Stayed: August 2016, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2014
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  • Stayed: August 2014, traveled on business
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    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014
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  • Stayed: April 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany C, Public Relations Manager at Holiday Inn Express Hotel & Suites Nashville - Opryland, responded to this reviewResponded June 12, 2014

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