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“Comfortable Bed with many pillows”

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Country Inn & Suites By Carlson, Nashville Airport
Ranked #85 of 157 Hotels in Nashville
Reviewed May 28, 2014

Our room was clean with comfortable beds and extra pillows. Our only complaint is that there were not enough towels in the bathroom and breakfast was an hour late. Usually this would not be a big deal, but for those who travel and have to check out early having breakfast on time is important. Perhaps someone did not show up for work, but otherwise we enjoyed our stay.

Room Tip: There was no pool at this location which would have been a nice touch.
  • Stayed: May 2014, traveled as a couple
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Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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459 - 465 of 595 reviews

Reviewed May 25, 2014

The property is under new management and under renovation. Staff was friendly and helpful, but not that knowledgeable about the property. Hot breakfast was very nice, but the same every day. If you are staying multiple days, don't expect to see anything different for breakfast. Parking is tight and limited. Very convenient to airport and to interstate to downtown. Room smelled musty and had stained carpets. Housekeeping made beds and cleaned bathrooms every day, but never vacuumed once. Same scraps of paper on the floor when we left that were there when we arrived. Overall good value for a place to sleep.

  • Stayed: May 2014, traveled with family
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Thank Mepo_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2014

Everyone was professional, our room was clean, was really impressed and will go back. Some reviews were not nice, but I do not know what all the fuss is about. Renovation looks great. Staff was really courteous.

  • Stayed: May 2014, traveled with family
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1  Thank goppie32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
590donelson, General Manager at Country Inn & Suites By Carlson, Nashville Airport, responded to this reviewResponded May 6, 2016

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed

We look forward to your next stay.

All The Best
Brad Patel
General Manager

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Reviewed May 14, 2014

Although economical and basically clean, the whole place has a musty smell. We had stains on our carpet and the carpet in the hall was frayed. The room had some newer furnishings but they were banged up along the edges. However, the bed was quite comfortable and the breakfast was decent. If you need to save money, this will do. The lady at the desk when we checked in was a real sourpuss.

  • Stayed: May 2014, traveled on business
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Thank Sandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Nashville Airport, responded to this reviewResponded May 18, 2014

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.

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Reviewed May 1, 2014

We got a room because it was 3.9 stars... At best it is a 1. There was a flood in the lobby for starters. Feels like I am going to fall through the shower floor. No water pressure. Shower head doesn't adjust. Sink doesn't drain. My advise, pay an extra $20 to stay somewhere else and it's worth $100.. This place should be 49.99

  • Stayed: May 2014
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1  Thank Gremlock9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Nashville Airport, responded to this reviewResponded May 5, 2014

Dear Gremlock9,

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2014

First of all let me say this hotel is the worst ever, don't waste your time or money, customer service was awful, the front desk agent (a foreigner) was rude, disrespectful, and unconcern. This hotel looks run down and is full of mildew. The ceiling had mold and black smut throughout the hotel. As well as holes throughout the ceiling.

The rooms were infested with bugs, the size of my head, the only explanation the front agent could give was that's common around this time of year. Sadly the hotel needs to be condemn.

The bedding & decor in the hotel needs to be replaced as well as the carpet.

Don't waste your money!!

  • Stayed: April 2014
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1  Thank Nicolelov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
590donelson, General Manager at Country Inn & Suites By Carlson, Nashville Airport, responded to this reviewResponded February 6, 2016

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

We hope for another opportunity to exceed your expectations.

Apologize For Inconvenience
Brad Patel
General Manager

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Reviewed April 19, 2014

Hotel might be going through a facelift, but quality is very poor. Hot and cold on the faucets are backwards, tub was very slow to get hot water, and slow to drain. Room, hall carpets, elevators, all were dirty, and never got cleaned for the four days I was forced to stay here. No vending, no pool, one lousy washing machine and a below average breakfast selection is not what I expected for $200 a night. Stay across the street.

Room Tip: Rooms across the street are better.
  • Stayed: April 2014, traveled on business
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2  Thank StageCaptainC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Nashville Airport, responded to this reviewResponded April 23, 2014

Dear StageCaptainC,

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Nashville Airport

Address: 590 Donelson Pike, Nashville, TN 37214-3731
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Nashville
Price Range: $120 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Nashville Airport 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Nashville Airport, TN, where guests are treated to quality services like free high-speed Internet access and a fitness center while staying near all the iconic attractions of Music City. Situated just five minutes from the Nashville International Airport (BNA), the hotel's location is just a short drive from the Grand Ole Opry, the Country Music Hall of Fame and the Nashville Zoo. Guests enjoy comfortable, stylish rooms and suites, complimentary chocolate chip cookies, a business center, the Read It & Return Lending Library SM and the complimentary, hot Be Our Guest Breakfast buffet. When your stay is over, the hotel offers free shuttle service to the airport, so your travels can be truly stress-free. 100% Non smoking Hotel. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson Nashville Airport Hotel Nashville
Country Inn And Suites By Carlson Nashville Airport
Country Inn Nashville Airport
Nashville Country Inn

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