Hotel is in need of general maintenance and spruce up. Night time staff is unfriendly and unhelpful. Asked for shampoo, asked for an extra pillow, asked for clean pillowcase and extra towel. The interaction was so unpleasant that we just went down to Walgreens and bought shampoo, lived without the extra pillow, and yes, we did get the clean pillowcase and towel but only after going down 2X to the front desk. To be fair, the hotel was completely booked but again, the night front desk is not what you want to see after you have driven hours to Nashville and are tired. On a separate note, Brad the daytime desk person was great. Very helpful, efficient, and seemed sympathetic to the endless stream of people trying to find a room in a completely booked city. Had Brad been the night staff, it would have made up for the general dreariness of the hotel and I probably would not be writing this review.
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites By Carlson, Nashville Airport, TN, where guests are treated to quality services like free high-speed Internet access and a fitness center while staying near all the iconic attractions of Music City. Situated just five minutes from the Nashville International Airport (BNA), the hotel's location is just a short drive from the Grand Ole Opry, the Country Music Hall of Fame and the Nashville Zoo. Guests enjoy comfortable, stylish rooms and suites, complimentary chocolate chip cookies, a business center, the Read It & Return Lending Library SM and the complimentary, hot Be Our Guest Breakfast buffet. When your stay is over, the hotel offers free shuttle service to the airport, so your travels can be truly stress-free. 100% Non smoking Hotel. ... more less
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- Also Known As:
- Country Inn & Suites By Carlson Nashville Airport Hotel Nashville
- Country Inn And Suites By Carlson Nashville Airport
- Country Inn Nashville Airport
- Nashville Country Inn