Stayed here with my wife for the CMA's 11/9-11/12/10. Hotel is in a great location...close to Vandy and a mile or so to downtown bars. Check in was good but our room was not ready so we were told to come back later. When we came back there was a mix up with our luggage...someone else's suitcase was delivered to our room and my wife's hanging clothes were missing. Management was very apologetic and everything was corrected quickly. Our room was well kept during our stay and the bedding was nice. The "sleep comfort" system on the bed was cool but we could not really tell a difference. We ate breakfast at the hotel one morning and it was good. We liked that it was buffet style but a server behind the buffet prepared your plate.
OK...here are the parts that we did not like. The cost of parking is outrageous! $23 per day is not in line. There is ample parking around the hotel and they are simply gouging guests. This is Nashville..not NYC, and the location of this hotel does NOT warrant this price. While the Valet guys were nice at all times...they need to take a class on proper valet etiquette. Also, the valet stand does not open until 7 am..so if you have to leave early you will have to get your car yourself. Word of advice...park the car yourself It is about a 45 second walk from the garage to the hotel. Sounds picky but for $23 per day it needs to be corrected!! Second major issue is the shuttle. Bottom line...don't depend on the shuttle!!! Many times we needed the shuttle they were "waiting for someone else" or if it was not there it was "only 5 minutes away." Often we found ourselves waiting 20 minutes for a shuttle when we could have easily called a cab and been to our destination within 5 minutes. Cab ride is $6 to downtown. Tip...program your phone with a local cab co phone #. Depending on the valet to call you a cab is a mistake!! The fact that the shuttle was not available everytime when we needed it did not bother us. What bothered us is that we were told it "was right around the corner" or "5 minutes away" If they were honest we would have cabbed it and I would not be writing about this!!
Overall this hotel is in a good location, it is clean, and the people in and around the hotel are freindly. The valet and the shuttle sort of ruined the stay for us. We paid about $275 per night (including parking) and felt for that price we should have gotten a little better service in the areas mentioned above.
Like I said in my caption....If they correct the shuttle and the valet this place could be something special. I would stay here again if I got a really good deal...like $125 per night. But as it stands now we would probably try another hotel in the area.
- Official Description (provided by the hotel):
- Located in mid-town Nashville conveniently located off I-65/I-40 on Broadway Avenue. Within a short distance of our newly built hotel is Nashville's bustling downtown area, the famous Music Row, and both Belmont and Vanderbilt Universities. ... more less
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- Also Known As:
- Hilton Garden Inn Nashville/Vanderbilt Hotel Nashville