My wife & I decided to have our anniversary dinner at Kayne Prime in Nashville. After dinner we thought we'd be spontaneous & stay at this hotel, since we've heard great things about it. Let me say, the hotel was very nice. Everything from the lobby to the rooms were excellent. We checked in around 9pm, and we both woke up to people talking very loudly in the hall. We both continued to wake up every 30 mins or so to people slamming doors and/or talking loudly in the hall. We could only assume they were all drunk. While this isn't the hotel's fault, I expected the walls to be more than paper thin with as nice of hotel as it is, and for the rate. We couldn't take it anymore around 3am, so we decided to just leave & go home. One might argue that we should have called the front desk to send someone up to monitor the hall, but in my experience, that doesn't do any good (that is, IF the hotel even sends someone). Anyway, we were over it and just wanted to be back in our own beds.
Here is where the bigger issue lied with me - When we checked out, I explained our issue to the person at the front desk and asked there be a partial credit or something, since we only stayed 6 hours. I wasn't trying to get a free room or anything, but it was just ridiculous for us to pay the full rate when we didn't stay a full night due to a bad experience. The front desk attendant wasn't apologetic one bit. He didn't say he was sorry we had a bad experience or anything. He said he'd have to ask his manager about the room credit. He walks to the back, behind his desk (I assume where the office is), and comes back and says that his manager will give us half off the room. This worked for me, but it really bothered me that even the manager didn't come out and apologize to us. The manager didn't even come out and speak to us at all. Even after fully checking out, the front desk attendant still didn't apologize for our bad experience. Professional hotel staff? What a joke.
- Official Description (provided by the hotel):
- Hutton Hotel redefines Southern luxury with unparalleled service and elegant, contemporary design. Nashville’s only Four-Star property is a member of Leading Hotels of the World, and has been named to Travel + Leisure’s T+L 500, Travel + Leisure’s World’s Best, and the Conde Nast Traveler Hot List. Nestled in the heart of popular midtown, the hotel blends effortless access to attractions, businesses, and nightlife with gracious hospitality and thoughtful service. Guest rooms are appointed for refined comfort and modern convenience with flat-screen TVs, media hubs and rain showerheads. We offer multiple room types, including suites and unique Cardio Kings, equipped with in-room elliptical machines. Hutton Hotel is also nationally recognized for its innovative green initiatives, examples of which you find all the way from your guest room to the parking garage. Service is our first priority, and, from housekeeping to concierge, our staff is pleased to assist with any need. A few additional comforts you’ll find at the Hutton included complimentary manager’s wine reception Monday – Thursday, 5pm—6pm; a Tesla Model S all electric courtesy vehicle available for destinations within a 3-mile radius of the property; a state-of-the art fitness center; and complimentary Nespresso machines on every guest floor. ... more less
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- Also Known As:
- Hutton Hotel Nashville