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“Unhelpful, arguing employees” 1 of 5 stars
Review of Hampton Inn & Suites Nashville @ Opryland

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Hampton Inn & Suites Nashville @ Opryland
Ranked #19 of 155 Hotels in Nashville
Certificate of Excellence
Mills River, North Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Unhelpful, arguing employees”
1 of 5 stars Reviewed February 19, 2013

We took the hotel shuttle to the Opryland Hotel for a late dinner (9pm) on Friday night and were given a card by the driver and told to call when we were finished. We called at 10:30 and were told no shuttle service after 10pm. The man on the desk was confrontational and blamed us for the predicament. After walking for 15 minutes in the cold we found a taxi back to the hotel. Man at the desk wanted to argue. Sunday night we returned after a day of sightseeing and found our room keys didn't work. Same person at the desk blamed us again. Spoke to the GM on Monday and she said she had heard from the desk person and a guest that we had been drunk! No such. Hadn't even had a drink on Sunday and only one each on Friday night. Very poor customer service here and not the least bit interested in hearing our side of the story. Be ready to take a breathalizer at this hotel if you have a complaint.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank alexandra k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,055 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Wheaton, Illinois
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 17, 2013

Everything we usually hope for was nice in this hotel. The breakfast was especially fun with the cute "singing hostess" who authentically made everyone feel welcomed and at home. The desk staff were so helpful in suggesting the restaurant and what to do in Nashville. Things were clean and the beds comfy, but Hampton has taken "environmentally friendly bulbs" to an extreme here. No other Hampton we've stayed in has had such blue-blue flourecents in every lamp. The room was spooky and dark. We spoke with management and they said it was hotel policy. Yikes! A flashlight is needed to read. 'Too bad.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Maggie1551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilliard, Ohio
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 17, 2013

They may claim clean duvets for each new guest, but they should work on cleaning the bathroom and the dust under and around all of the furniture. The room was habitable but not worth the 30,000 points per night.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ANTHONY P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 10, 2013 via mobile

Yup, clear signs of a bad case of TripAdvisoritis here. This location seems to have some rather giddily positive comments go to it's head. A take it or leave it arrogant feel has taken hold. Our check-in welcome was unfriendly, our modest room requests were ignored, our upgraded room (for an extra fee of course) had defective equipment. There a much better values to be found elsewhere. Management needs to try harder to live up to the initial glowing ratings and not let itself coast downhill.

Stayed February 2013, traveled with family
Helpful?
3 Thank GrandVoyager2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denham Springs, Louisiana
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 9, 2013

We stayed here for a night in Nashville with 2 friends. The front desk was nice and helpful. Free shuttle to Opryland...saved us $22 for parking! The room was roomy and big. Very comfy beds. Large bathroom area with 2 sink area and large mirrors. With 3 women in a room getting dressed in the morning it was nice having lots of mirror space to share. Yummy breakfast with sweet waitress spreading love and warmth. We love the Hampton and will stay here again in Nashville.

Stayed February 2013, traveled with friends
Helpful?
1 Thank dawnbirdsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynnville, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 6, 2013

We stay at Hampton Inn when we want a nice room to relax in, not just a place to sleep. This room was very nice and clean but small. Nothing special about it to make it worth the price. The towels were stiff and scratchy...not the usual Hampton towels. Definitely wouldn't pay the price here again!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Vickie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeKalb
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 5, 2013

We stayed here with our four year old daughter this past summer, on a road trip through Tennessee. We loved it! The front desk was beyond helpful and cheerful. Our room was clean and perfect for our short two night stay. We enjoyed the outdoor pool and my daughter loved the big guitar out front. It was close to the main highways which we took to go to the zoo, downtown Nashville, and the Vanderbilt area. If we are every traveling through Nashville again, i would stay here again with no hesitation.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank deltamay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Nashville @ Opryland

Property: Hampton Inn & Suites Nashville @ Opryland
Address: 230 Rudy Circle, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Nashville
#12 Business Hotel in Nashville
#14 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Nashville @ Opryland 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hampton Inn And Suites Nashville @ Opryland
Hampton Inn & Suites Nashville @ Opryland Hotel Nashville
Hampton Inn Nashville

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