We took the hotel shuttle to the Opryland Hotel for a late dinner (9pm) on Friday night and were given a card by the driver and told to call when we were finished. We called at 10:30 and were told no shuttle service after 10pm. The man on the desk was confrontational and blamed us for the predicament. After walking for 15 minutes in the cold we found a taxi back to the hotel. Man at the desk wanted to argue. Sunday night we returned after a day of sightseeing and found our room keys didn't work. Same person at the desk blamed us again. Spoke to the GM on Monday and she said she had heard from the desk person and a guest that we had been drunk! No such. Hadn't even had a drink on Sunday and only one each on Friday night. Very poor customer service here and not the least bit interested in hearing our side of the story. Be ready to take a breathalizer at this hotel if you have a complaint.
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- Also Known As:
- Hampton Inn And Suites Nashville @ Opryland
- Hampton Inn & Suites Nashville @ Opryland Hotel Nashville
- Hampton Inn Nashville