3 nights stay with my daughter. After checking Tripadvisor prior to this booking I was confident this would be a good one and booked through the Preferred Hotels member site. However, 5 stars in the US is not as 5 stars elsewhere. No doubt this is the best one in Nashville, but that really means little as general standards in US are low. The americans seems to think that they provide top notch service if they title you Sir all the time! Staff are unable to answer or cope with requests "outside the box" their trained for. The only thing they are really good at are apologizing.
The worst moment was however Saturday morning when there was cold water only available. Thus, I had to spend the day in Nashville without a shower! Returning to the hotel in the afternoon the hot water was back. Arriving for breakfast the clerk was more interested speaking at the phone than seating us! He acted first when I asked if there were any other place to have breakfast around there!!
This is also the only 5-star I´ve been to around the World who cannot change currency for you (Euro). The sound attentuation between rooms is almost non-existant. We were kept up all night by a party next door. Another details is that it is impossible (at least to me) to close window curtains entirely in order to avoid an early wake up.
Finally, checking out I was charged for breakfast which should be complimentary for Preferred members. The clerk at the desk was not able to do anything about this until the manager arrived as I was not willing to unpack my luggage to present my member card (as at that point I actually wanted to pay for breakfast to get out of there).
Would I stay again? If I got assurance that they are able to correct the flaws noted I would as there are no other hotels around but the worn and boring chain hotels you will find in any US city.
On the positive side: The Grill down stairs is very good and the bar is also top range!
- Official Description (provided by the hotel):
- Opened in 1910, The Hermitage Hotel is Tennessee's only Forbes Five Star and AAA Five Diamond Hotel. At Nashville's oldest and original hotel, come experience true southern hospitality and charm. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hotwire and Preferred Hotels so you can book your The Hermitage Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.