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“generally good”

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The Hermitage Hotel
Ranked #4 of 159 Hotels in Nashville
Certificate of Excellence
Reviewed June 12, 2006

We stayed here for the CMA Music Festival (formerly Fan Fair). The location was great for walking to everything. The front desk was great; and maid service was great. One concierge was extremely helpful. Another one was practically worthless...advised us to get a business card from the cab we went to an event in so we could call him for the return trip. Unfortunately, the cabbie was off-duty by then. Another time, when he said he would arrange for a cab to pick us up at an off-site location, the cab never showed. One wake-up call came 30 minutes late. Our room service breakfast, pre-ordered the night before arrived late. These may be minor things, but when you're on a schedule, and paying these prices, you expect the minor things to be done correctly.

  • Stayed: June 2006
    • Value
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5  Thank cmdrkranil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,569 - 1,575 of 1,631 reviews

A TripAdvisor Member
1363
Reviewed June 10, 2006

While The Hermitage was, at one time, worthy of Five Star Status it appears there has been a discernable decline in quality of accomodations, housekeeping, and service.

When visiting, recently, we found mold and mildew growing on the floor of the shower in one room and mold and mildew growing in the soap container of another room. We also found stains on the carpet and torn carpet.

The "day staff" appears to be knowledgable and customer-centered. However, after 10:00PM the property appears to be staffed by teenagers who have little understanding of Five Star Service.

The much-advertised "Capital Grille" serves food of acceptable quality but the carpet flooring of the restaurant is severely stained and worn.

The lobby is beautiful and the rooms are appointed with antique furniture and a comfortable bed. However, the overall impression is the owners of the property are not re-investing into the property.

The Hermitage in it's present state of declining accomodations and service is NOT worth a $249.00 to $299.00 per night room rate. You'll find better service and cleaner accomodations at the Hilton Downtown or the Opryland Hotel's upgraded/renovated rooms (where we ended up finishing our vacation).

I consider the apparent decline of the once-grand Hermitage Hotel a tragedy.

  • Stayed: June 2006, traveled on business
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Kearney, NE
15
Reviewed June 6, 2006

Several weekends ago I took my three daughters to the "Presiadential Suite" of the Hermitage Hotel to celebrate the upcoming wedding of my youngest daughter. We had a party for her in the Suite on Fri. evening. The food was removed following the party, but nothing else was cleaned up, including our rooms, for more that 24 hours. The Manager came to our room at about 11:00 P.M. with appologies and the promise of breakfast in the Grill the next morning. I was charged for it, but was refunded later. We had no amenities to speak of considering the amount of the room's cost. There was not even lotion in the baths. We stayed in similar suites before and always had fabulous service. I have contacted the Hotel and the only response was for the Catering office. We didn't even hear from the woman we worked with for the so-so food.

I have never complained before, but I am wondering how this Hotel has acquired its highservice rating!

My girls and I had a wonderful time together despite the lack of feeling like we were unimportant guests.

I hope I get a response to this review, in hopes of it correcting our "Disappointment!"

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2006

First time in Nashville and wanted to be downtown & close to the sights. We recently spent 4 days/3 nights at this hotel which was chosen just given the glorious reviews found on tripadvisor by former guests of this hotel. It was upscale, had well appointed spacious rooms and very comfortable beds but in the end seemed a little too expensive for what you get in return. Staff / customer service was not consistent. Our check-in had our receptionist multi-tasking ie. not completing our check-in while answering incoming calls, the concierge did not respond to calls on a couple of occasions or misdirected a call and although the rooms were spotless the service was not the same throughout our stay. We were expecting the little nice touches that we read about i.e. cookies by bedside and turndown service was missed 1 night all together with no music/lights on when we returned to our rooms any night but there were other nice touches such as bottled water upon exit of the hotel and choice of newspapers/excellent magazines in the room and yes the raves about the bathrooms with the marble, deep and quick filling tubs are all true. Overall, a nice stay but perhaps not a great value for the $249 USD per night booked online with a discount travel site as directly calling hotel turned out to be $299 USD. I would suggest doing your research as there are other likely equally decent hotels with a good location for less money.

Stayed: June 2006
1  Thank Snowflake girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2006

What can I say about the Hermitage Hotel that hasn't already been touched upon. I've just returned from a trip to Nashville and I can't praise the property or it's staff enough. The hotel is just beautiful and rooms are beautifully appointed. I loved the little touches at turndown which included some lovely biscuits and sweets to go along with the wonderful scent they sprayed on the bed linen. Such comfortable beds made getting up in the morning very difficult. The bathrooms are very spacious with 2 sinks and a seperate toilet and shower. We allI loved the Molten Brown products The staff at the hotel are so friendly. Everyone we came across had a smile for us and a few words to say and it all seemed very sincere. We found one of the bellmen who helped us with our luggage had lived in Ireland and we spent quite a while talking to him, a nice touch. I wouldn't hesitate to recommend this poperty to anyone looking for a place to stay in Nashville, magnificent!

  • Stayed: May 2006
    • Rooms
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4  Thank ClaireR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2006

A truly wonderful experience. The room was large and elegant and the bathroom was the best I've ever seen (marble, deep tub, separate shower, etc). We had dinner in the restaurant one night and it was supurb, as was the service (really good coffee, too). Room service breakfast 2 mornings, excellent and served with style. The service was top notch from valet to bellman to desk clerks. A hotel of this caliber in Los Angeles (where I live) would cost twice as much. Oh, and the toiletries were some of the best I've ever used. I look forward to my next stay.

  • Stayed: May 2006
    • Value
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3  Thank Koda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Midland, Texas
13
Reviewed May 14, 2006

Just like the others that have rated this hotel with high marks, my rating is the same. My wife and I spent a weekend in Nashville and stayed at the Hermitage and we where impressed at every turn. We have stayed at various luxury properties, but the hermitage raises the bar on luxury service. You will not be disapointed with any aspect of this hotel.

  • Stayed: May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hermitage Hotel

Address: 231 Sixth Ave North, Nashville, TN 37219-1903
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 159 Hotels in Nashville
Price Range: $317 - $799 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hermitage Hotel 5*
Number of rooms: 122
Official Description (provided by the hotel):
Opened in 1910, The Hermitage Hotel is Tennessee's only Forbes Five Star and AAA Five Diamond Hotel. At Nashville's oldest and original hotel, come experience true southern hospitality and charm. ... more   less 
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