Let me start by saying that I love this hotel but as in my last stay there were a few niggles. The building is amazing its like stepping back in time. My junior suite was a very good size and the bathroom was beautiful, my first niggle is to do with the details, upon arrival the curtains at both windows were off the track at the corners, I called down to ask for them to be repaired and nothing happened !! I went down the following day and spoke to a manger about them and another problem ( more about that in a moment ) and she was very apologetic and said she would sort it out, when I returned at the end of the day one side had been repaired and as it was the worst one I let the matter drop. In fairness she did follow up and checked that everything was ok so points for that. My second niggle was with room service, the service itself was great the server was very nice ( as are all the staff ) and patient. The food however was not quite so good I ordered a very expensive steak to be cooked medium, mashed potatoes and charred sprouts. the food arrived in good time but the steak was very undercooked and I had no choice but to return it, when the steak returned it was the same piece of meat that had just been put back on the grill, this is after it had left the kitchen, come up to me, waited around to be collected, gone back down to the kitchen and then been put back on the grill I am not sure how safe this was, the vegetables where the same ones that had not been reheated so were cold and no dessert was ever served. The server told me that there had been a mistake and I had been sent the wrong steak in the first place. I spoke to the same manager ( see above ) who was very nice and straight away took it off my account, which was very nice but surely a hotel of this standard should never have let the above mistakes happen !! I had also asked to be in a room away from the building works which although I wasn't directly in front of them they were clearly visible and audible.However after all that I have said would I stay there again ? YES IN A NASHVILLE MINUTE !!
- Official Description (provided by the hotel):
- Opened in 1910, The Hermitage Hotel is Tennessee's only Forbes Five Star and AAA Five Diamond Hotel. At Nashville's oldest and original hotel, come experience true southern hospitality and charm. ... more less
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