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“Very Nice Hotel, need to provide more info about pet policy on web-site”

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Sheraton Music City Hotel
Ranked #50 of 154 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very Nice Hotel, need to provide more info about pet policy on web-site”
Reviewed June 26, 2013 via mobile

Was very happy with this hotel, we got a great deal via hotwire.com and upon reading reviews and checking out the hotel, we learned that it was pet friendly, so we decided to bring our dog with us on our road trip. When we arrived, I made them aware that we had our dog, a golden retriever and they then told me that we could not leave the dog in the room unattended or would be fined $100 per day. I wish this was on their web-site, because had we known this, we wouldn't have brought him with us. Not that we wanted to leave him for long periods of time, but enough to go eat dinner and do some things.

Besides our disappointment about the pet policy, it was a very nice hotel with decent distance to just about everything, no long drives to get to any one place (Downtown, Blue Bird Cafe, Grand Ole Oprty, etc). I would stay there again.

Stayed June 2013, traveled with family
Helpful?
2 Thank Fran W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thierry g, Manager at Sheraton Music City Hotel, responded to this review, July 8, 2013
thank you, for taking the time to bring your concerns to my attention. I am really sorry nobody communicate with you regarding our pet policy. I will use your comments to better train my team. We are grateful for your support and do hope that we may have the pleasure of welcoming you to the Sheraton Music City in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (405)
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West Tennessee
Level Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 25, 2013

Stayed here for a conference. Took over an hour past check in to get a room and then only after I went to the desk twice to ask about the room I had been promised 2 hours earlier. Room was OK, clean, but with outdated furnishings, no fridge or microwave. The facility is large so be prepared to walk and walk and walk. Nothing for breakfast except $8 bowl of oatmeal and other outrageous room service food.
At one time, this may have been an impressive hotel but now, it is just an older conference center with dated material and overpriced food and drinks. If I had not been put here for the conference, I would not stay here by choice for what the rates are.
THE ONLY REDEEMING QUALITY was the shower head. It was wonderful, to the point that while there, I bought one off Amazon for my home. A Speakman Anystream...WOW!
Nope, can't recommend it, sorry.
Oh, and my wife left her jacket in the room at checkout. The only other people was the maid that was working in the next room that could have come in and upon returning approximately 15 minutes later, gone. When asked, maid mumbled through I didn't see it and admin staff said it wasn't there...Uh, Okay...We leave, maid come's in, we get back gone but she didn't see it and 2 separate admins cares less. Yep, Great hotel. I'm sure going to give it a good review.

Room Tip: Don't stay here and if you do, don't leave anything.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TBIColumbo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEIHotelsandResorts, General Manager at Sheraton Music City Hotel, responded to this review, July 2, 2013
Thank you so much for taking the time to share your thoughts after your recent stay with us at the Sheraton Music City. We very much appreciate your feedback, and hold our guests' opinions in very high regard. That being said, I am so sorry to hear about the issues you experienced and am very glad that you brought them to our attention. Sorry for the long wait for check in, only our suite have permanent fridge and we have very limited microwaves.

Please contact our lost and found and they will help to recover you misplaced jacket. I am glad you liked our shower head and you were able to create the same experience in your hoser
Thank you again for taking the time to share your feedback and I do hope you get a chance to give us the opportunity to come back to the Sheraton Music City.

Warm Regards
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Chicago, Illinois
Level Contributor
308 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed June 24, 2013

Convenient and Better than a Category 2


This property is my favorite spg property in Nashville being close to the airport and downtown. It is better than most Category 2 properties. It is stately and nice.
I just stayed there the last couple of nights. Automatically upgraded to Club level. Room was nice. Service good. Excellent value when using points.
The only problem: I was chargerd twice for my stay and even though it was eventually refunded I received no explanation and no apology. Make customers happy!

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonicTravelAmeniti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
525 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed June 21, 2013

Never having visited Nashville before, we were relying on Tripadvisor and tour books for recommendations on what to do and where to eat. The excellent club room concierge led us to an outstanding rythmn and blues concert at an obscure night club and a wonderful restaurant to celebrate our anniversary. Terrell is a real asset to this hotel.
The hotel was full during our visit and our first night, our room was next to the noisy club room and sleeping was tough. When I told this to desk clerk Sheila, she changed our room location the second and third nights.
A good hotel relies on great staff like these two people.
Also, the hotel has separate indoor and outdoor pools, terrific for swimmers. Extra large, well equipped exercise room.

Room Tip: Ask to be placed away from club room.
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank panpanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orinda, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2013

I was surprised at how bad the food was at this hotel. I was here for a week and almost every dish was a disaster. The food and beverage manager basically told me that I was the only person that didnt like the food however I know that's not true. I will not stay here again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEIHotelsandResorts, General Manager at Sheraton Music City Hotel, responded to this review, July 2, 2013
Thank you so much for taking the time to share your thoughts after your recent stay with us at the Sheraton Music City. As tastes vary, we have try to accommodate different types of meal at any given times of the years. We received great feedback from our guest on the quality of our food. I am sorry we did not meet your expectation. On July 1st we will be changing our seasonal menu at the Old Hickory Grill and I hope that we may have the pleasure of welcoming you back at the Sheraton Music City. In closing, may I thank you, once again, for taking the time to bring your concerns to my attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 18, 2013

I stayed at the hotel on a very busy weekend, but in my opinion this hotel handles big crowds well. Check-in was quick even though it was a busy time, and the front desk person was friendly. The rooms are clean and comfortable. It was also very quiet given the level of activity at the hotel that weekend.

The hotel is close to the airport, but unlike the other airport hotels the Sheraton is situated on expansive grounds and is not near a busy street/interstate highway. Much nicer than staying in the middle of expansive concrete,

I would return there again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RDShell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thierry g, Manager at Sheraton Music City Hotel, responded to this review, July 2, 2013
Thank you so much for the wonderful review that you gave our hotel. Our staff is committed to ensuring that every guest is taken care of from the fabulous front desk to our diligent and hard working housekeeping staff. I will ensure that your review is shared with all our staff to show that we truly are making a lasting impression on our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 14, 2013

This is a nice hotel located near the airport and opryland in an office park. If you don't have to be downtown, its a nice option. And getting downtown from the hotel is quick and painless (about a 10 minute drive). The most pleasant part of my stay was the staff, who are very attentive to your needs and very pleasant. Those of us who travel a lot, know what a difference a pleasant staff makes.

After I arrived at the hotel I realized I had stayed here about 5 years earlier. I don't believe there have been any significant updates since then, but the hotel doesn't appear dated by any means. But what caused me to realize I had stayed here previously were the drapes. My only complaint about this hotel is the heavy, light blocking drapes do not close and aren't designed to close. Lighter drapes that allow light and more through do close all the way. I am a light sleeper and daylight wakes me up. So just like years ago, I spent way too long trying to figure out how to close the outer darker drapes, but to no avail. This isn't that big of a deal, but I was on the first floor, and it will make you want to put your pants on quickly when you get out of bed.

All in all, I would certainly stay here again. The beds are very comfortable, the location is convenient, and again, the staff is great.

Room Tip: Next time I come I will certainly ask for a room off of the bottom floor. All rooms have patios- an...
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jhn35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Music City Hotel

Property: Sheraton Music City Hotel
Address: 777 McGavock Pike, Nashville, TN 37214-3140
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Nashville
#7 Green Hotel in Nashville
#18 Family Hotel in Nashville
#21 Romantic Hotel in Nashville
#28 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton

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