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“Excellent staff made all the difference” 5 of 5 stars
Review of Sheraton Music City Hotel

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Sheraton Music City Hotel
Ranked #45 of 154 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
Atlanta, Georgia
Level Contributor
489 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“Excellent staff made all the difference”
5 of 5 stars Reviewed June 21, 2013

Never having visited Nashville before, we were relying on Tripadvisor and tour books for recommendations on what to do and where to eat. The excellent club room concierge led us to an outstanding rythmn and blues concert at an obscure night club and a wonderful restaurant to celebrate our anniversary. Terrell is a real asset to this hotel.
The hotel was full during our visit and our first night, our room was next to the noisy club room and sleeping was tough. When I told this to desk clerk Sheila, she changed our room location the second and third nights.
A good hotel relies on great staff like these two people.
Also, the hotel has separate indoor and outdoor pools, terrific for swimmers. Extra large, well equipped exercise room.

Room Tip: Ask to be placed away from club room.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank panpanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (362)
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English first
Orinda, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 20, 2013

I was surprised at how bad the food was at this hotel. I was here for a week and almost every dish was a disaster. The food and beverage manager basically told me that I was the only person that didnt like the food however I know that's not true. I will not stay here again.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Shelley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEIHotelsandResorts, General Manager at Sheraton Music City Hotel, responded to this review, July 2, 2013
Thank you so much for taking the time to share your thoughts after your recent stay with us at the Sheraton Music City. As tastes vary, we have try to accommodate different types of meal at any given times of the years. We received great feedback from our guest on the quality of our food. I am sorry we did not meet your expectation. On July 1st we will be changing our seasonal menu at the Old Hickory Grill and I hope that we may have the pleasure of welcoming you back at the Sheraton Music City. In closing, may I thank you, once again, for taking the time to bring your concerns to my attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 18, 2013

I stayed at the hotel on a very busy weekend, but in my opinion this hotel handles big crowds well. Check-in was quick even though it was a busy time, and the front desk person was friendly. The rooms are clean and comfortable. It was also very quiet given the level of activity at the hotel that weekend.

The hotel is close to the airport, but unlike the other airport hotels the Sheraton is situated on expansive grounds and is not near a busy street/interstate highway. Much nicer than staying in the middle of expansive concrete,

I would return there again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank RDShell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thierry g, Manager at Sheraton Music City Hotel, responded to this review, July 2, 2013
Thank you so much for the wonderful review that you gave our hotel. Our staff is committed to ensuring that every guest is taken care of from the fabulous front desk to our diligent and hard working housekeeping staff. I will ensure that your review is shared with all our staff to show that we truly are making a lasting impression on our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 14, 2013

This is a nice hotel located near the airport and opryland in an office park. If you don't have to be downtown, its a nice option. And getting downtown from the hotel is quick and painless (about a 10 minute drive). The most pleasant part of my stay was the staff, who are very attentive to your needs and very pleasant. Those of us who travel a lot, know what a difference a pleasant staff makes.

After I arrived at the hotel I realized I had stayed here about 5 years earlier. I don't believe there have been any significant updates since then, but the hotel doesn't appear dated by any means. But what caused me to realize I had stayed here previously were the drapes. My only complaint about this hotel is the heavy, light blocking drapes do not close and aren't designed to close. Lighter drapes that allow light and more through do close all the way. I am a light sleeper and daylight wakes me up. So just like years ago, I spent way too long trying to figure out how to close the outer darker drapes, but to no avail. This isn't that big of a deal, but I was on the first floor, and it will make you want to put your pants on quickly when you get out of bed.

All in all, I would certainly stay here again. The beds are very comfortable, the location is convenient, and again, the staff is great.

Room Tip: Next time I come I will certainly ask for a room off of the bottom floor. All rooms have patios- an...
See more room tips
  • Stayed June 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jhn35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Totowa, New Jersey
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 11, 2013

We went to Nashville for the CMAFest 2013 festivities. Prior to our arrival, I made many calls to make sure my trip was perfect. First, I was miss informed about the shuttle service to downtown Nashville. They dont have a shuttle, only the Sheraton downtown does. The only shuttle they have is to and from the airport. The Shuttle service provided by Grayline cost me a total of $220.00 for 4 people ($55 ea). They stranded people at the hotel and at LP Field, but I did get my money back from this. Then they told me breakfast was included, NOT. After speaking with the reservation desk, they gave us complimentary access to the "CLUB". a dinky room on the 2nd floor that was once a room. They took out the beds and put a couple of tables in their and poof, you got a mini blah room that serves , wait for it....... mini croissants with ham and cheese, mini danishes and coffee with travel boxes of cereal. Considering that the Sheraton raised their prices to $229.00 per night because of the CMAFest (highway robbery), they would not even give you breakfast, thats just disgusting.

Because of a reservation screw up, I was supposed to have rooms for 6 days and 5 nights. Prior to me leaving I called to confirm my plans and noticed that they only had me for 5 days and 4 nights. In order to fix the problem, they wanted me to cancel my reservation and re-book it. I paid $179 per night and if I would have made the change, they would have charged me the $229.00 rate. So I called the Drury Inn & Suites in Nashville and they had a room for $179.00 per night and this was a 2 room suite and it included a FULL HOT BREAKFAST. If your gonna take advantage of people and raise your rates because of a festival, you should at least have the decency of giving something to justify the increase. I will never use the Sheraton Chain again. BTW, my room was on the 4th floor and my view was the top of the roof below. The entrance was appealing, but not in the back. Rent a car and stay at the Drury.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank george O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DANDRIDGE
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 10, 2013

I've attended several conferences at this hotel. It's a well-maintained establishment. My last visit was August 2012. Check-in has always been smooth. The bar/lounge is nice. The conference facilities are good. Finding your suite/room can be a little confusing at first but you'll get the hang of it. The in-house restaurant is nice and fairly good value, especially since outside eating establishments are a pretty good drive. They have wi-fi in the lobby area for guest use, if you need it.

Room Tip: Rooms farther away from the elevator are less noisy.
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank bfain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colonial Beach, Virginia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 9, 2013

I can't say enough good things about this hotel. Friendly staff, so clean, so comfortable, beautiful grounds, gorgeous pool area, the rooms are just immaculate! This was our first time staying in Nashville, and we will stay here again the next time we come back. The room rates are extremely reasonable, it's about a 10 minute drive to down town Nashville, but they have constant taxi services coming in, they have a shuttle to take you places with in 5 miles. The do NOT charge their guests for parking or little extras like a bottle of water or roll away beds. It really was a dream to stay here. Highly recommended, it's great for families or groups coming to have some fun. Just all the way around an awesome place!!!

Green Features: the cleaning staff is so polite and helpful, they keep everything very clean and organized for you. This is an environmentally friendly hotel.
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Music City Hotel

Property: Sheraton Music City Hotel
Address: 777 McGavock Pike, Nashville, TN 37214-3140
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Nashville
#6 Green Hotel in Nashville
#18 Family Hotel in Nashville
#21 Romantic Hotel in Nashville
#28 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton

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