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“Doubletree Nashville Downtown”

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DoubleTree by Hilton Nashville-Downtown
Ranked #61 of 157 Hotels in Nashville
Reviewed July 16, 2014

Tiny, shabby rooms; no fridge or safe in room; not quite clean bathrooms that are so small you have to stand on the toilet to close the door; horrible bed. This hotel is far overpriced for what you get. This is by far the worst Doubletree I have visited. We ate at the restaurant in the lobby one night, and it took well over an hour for sandwiches to show up.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Carrie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded July 30, 2014

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were disappointed in the comfort and appointment of our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon so we may better demonstrate our commitment to your satisfaction.

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1,336 - 1,342 of 2,244 reviews

Reviewed July 16, 2014

This was a pleasant experience. Room was clean with everything promised. The package included the breakfast which was excellent. But the hotel staff was what made the stay. They were excellent from check-in assistance to concierge to valet. All were pleasant and very helpful. True Southern Hospitality.

  • Stayed: July 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Deborah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded July 30, 2014

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests’ expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.

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Reviewed July 16, 2014

The valet parking did make the stay more expensive but service was prompt. Room was clean. Internet worked well. I felt the price was a little high but there were no problems. Very convenient to the Tennessee Preforming Arts Center we just walked around the corner to see a performance.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank rosemarys690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded July 30, 2014

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words. Our location is great for relaxation, fun and great food within walking distance. Nashville is a very exciting town! We look forward to spending time with you in the future.

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Reviewed July 16, 2014

We had a great stay at the DoubleTree in Nashville. We were in town for a family wedding. The hotel staff was friendly and accomodating. We had a double room but I thought the room size was a little cramped/tight. My sister was on a different floor and she also had a double room but said her room was larger. The room was very clean and we had very comfortable beds. Overall I would rate the hotel Very Good.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded July 30, 2014

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests’ expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

I enjoyed staying in DoubleTree Nashville. Great restaurant, quiet room, fantastic bed and very nice people. The concierge service is exceptional. We had a problem with reservation - one of our Convention attendees was directed to Hilton Broadway because of the problem with reservation system in April - and people at the reception went above and beyond to get our friend to live with the rest of us and not pay the penalty for cancelling reservation too late. They always had a good advice, cookie and a bottle of cold water for us. Super nice and super efficient. The housekeeping had some glitches - one day - they forgot to leave towels for us and it took 2 hours to get them, our neighbors didn't get clean glasses for 2 days, the room cleaning was always late in a day - when we were back from our meetings. But it was not a big deal.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Irina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded July 30, 2014

Thank you for taking the time to write a review of your recent visit. We appreciate your kind words regarding the hotel. Please know that we will quickly investigate the challenges you had and discuss them with the appropriate departments so that they do not happen again. We hope to see you again when your travels bring you to Nashville. Please feel free to contact me directly if there is anything I can do to assist with future reservations.

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Reviewed July 15, 2014

Parking was expensive hotel isn't that nice staff was ok. As a whole I was disappointed. If given the choice I would not stay at this location again. It's about a 10 min walk to the strip an a 12 min walk to the convention center. Now knowing what I do I would have requested a newer hotel across from the convention center, it's right by the strip and you won't have to walk up the step hill to get to a grimy room.

  • Stayed: June 2014, traveled on business
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Thank NathanSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded July 30, 2014

Thank you for taking the time to complete a review of your visit. Please accept my apologies that the hotel did not meet your expectations. Your feedback is truly appreciated, for it is one of the most important tools in improving the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

Again, I thank you for your review and assure you that your feedback has been taken into consideration. I sincerely hope you give us another opportunity to stay with us next time you’re in town.

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Reviewed July 15, 2014

it started at slow check-in room was'nt ready tub drain was stopped up house keeping forgot to clean the room free breakfast was bad i would not saty there again.... looking out the window , it was dirty . i don't think they have ever washed the windows.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
2  Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Front Office Manager at DoubleTree by Hilton Nashville-Downtown, responded to this reviewResponded July 30, 2014

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the comfort and value of our property and we will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Nashville-Downtown

Address: 315 4th Avenue North, Nashville, TN 37219-1693
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Nashville
#44 Romantic Hotel in Nashville
Price Range: $170 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Nashville-Downtown 3.5*
Number of rooms: 341
Official Description (provided by the hotel):
Conveniently located just ten miles from Nashville International Airport, DoubleTree by Hilton Nashville Downtown is the ideal place to stay. ... more   less 
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Also Known As:
Doubletree By Hilton Nashville-Downtown Hotel Nashville
Doubletree Nashville
Nashville Doubletree

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