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“Lots of potential but poor housekeeping/maintenance”

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DoubleTree by Hilton Nashville-Downtown
Ranked #59 of 154 Hotels in Nashville
Pittsburgh PA
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Lots of potential but poor housekeeping/maintenance”
Reviewed January 1, 2014

Spent three nights at this property just before Christmas. It's new, nicely decorated, and perfectly located Downtown; the staff is pleasant. BUT there's some real sloppiness. When we checked in, we found a fever thermometer on the nightstand. Made us nervous about germs in the room from the previous guest! We were low on toilet paper and tissues, had no coffee cups at the coffeemaker, and there weren't enough towels. The staff sent everything right up when we called-- but the same sort of thing happened each day. Wastebaskets weren't emptied, pillows weren't put back on the bed, glasses weren't replaced, etc. Also, the tub's grouting had mildew/mold on it, and rusty screws were sticking up around the bottom of the toilet. Doubletree should do better--just some attention to detail would make this an excellent hotel. We won't stay here again...

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Godmother12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, January 6, 2014
Thank you for your candid feedback of your recent stay at our hotel. We are very sorry that we did not meet expectations and we’re actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. We’ll keep your concerns in mind as we evaluate refresh options at our property, and we hope you’ll stay with us again the next time your travels bring you to our area so we may better demonstrate the quality accommodations you expect and deserve.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Shawnee, Kansas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 30, 2013

This is a typical DoubleTree, nothing spectacular about it, but we had no complaints. Hotel is a two-minute walk from all the bars and restaurants that you want to visit downtown, a five-minute walk to the Country Music Hall of Fame, and just a few minutes from the Ryman Theater. Most importantly, it is SAFE to walk to and from these places, event late at night. Staff is friendly, always had smiles on their faces. We'll be back.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, December 31, 2013
Thank you for taking the time to write a review of your recent visit. We appreciate your kind words regarding the team. Our location is great for relaxation, fun and great food within walking distance. We look forward to being your home away from home when your travels bring you to Nashville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solon, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 30, 2013

The hotel was nice, staff friendly, and very close to the fun things to do. Free shuttle service was appreciated. The only complaint is that the bathrooms are VERY small and outdated. A little updating would help.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, December 31, 2013
Thank you so much for taking the time to write a review of your recent visit. Our team strives to be the best in Nashville! We’ll keep your concerns in mind as we evaluate refresh options at our property, and we hope you’ll stay with us again the next time your travels bring you to our area so we may better demonstrate the quality accommodations you expect and deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tullahoma, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2013

Our room was very nice. Clean. Breakfast was hot and fresh. All employees were First Class!! Access to the Hotel was very easy. Valet Parking attendents were most kind. Would tell all my friends to stay here for their next trip to downtown Nashville, Tennessee...

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Roy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, December 31, 2013
Thank you so much for taking the time to write a review of your recent visit. Top-notch service is our number one priority. Recommending our hotel to your friends and family is a great compliment to the team and the hotel! Our team strives to make every guest feel like a part of the family and that they look forward to visiting with us again. We look forward to continuing to be a part of your family when you visit Nashville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed December 28, 2013

We checked in a lot earlier than we were suppose to on 12/27. We had to leave our other room at the Gaylord due to check out times. I was so impressed with the valet when we first arrived. He told me the prices to sell park and the price for valet. Once at the front desk, Shallonda could not have been any more helpful. She was able to get us a room. She suggested places to eat. There was a male manager on duty with her who also was exceptional. Every time we walked through the lobby, Shallonda made a pleasant comment. The only negatives was the double beds for two adults and the pool is the smallest I have ever seen at a hotel. I would stay at this hotel again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bootboy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, December 31, 2013
Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. I will also pass your comments along to our valet team and Shallonda. We are very proud to have them all as a part of our Doubletree by Hilton family! Exceeding our guests expectations is our number one goal and we are glad to see that they did just that. We look forward to being your home away from home when your travels bring you to Nashville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth, Indiana
Level Contributor
153 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 27, 2013

Property is convenient to several excellent restaurants and many of the music venues on Broadway. Valet parking is convenient and reasonably priced for a downtown hotel. Free wifi in rooms is appreciated. Bed was very comfortable, and room was well-designed. Only complaint was height of shower head; it was low for me at 5'10" . . . Imagine how low it was for my husband who is 6'8".

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank REC_23_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, December 31, 2013
Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Our location is great for relaxation, fun and great food within walking distance. Exceeding our guests expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2013

Very nice hotel, conveniently located and within walking distance of several area attractions. The hotel is beautiful and the continental breakfast was really good. It was well presented and have several good food choices. The staff were very helpful also and made sure we always had a full cup of coffee and juice. The hotel staff were all very kind and helpful. It was a bit pricy but there again we stayed during the Christmas season and it was a downtown hotel so I did expect that. I would definitely stay there again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer W, Manager at DoubleTree by Hilton Nashville-Downtown, responded to this review, December 31, 2013
Thank you for taking the time to write a review of your recent visit. We appreciate your kind words and I will certainly pass them along to everyone on the team. Exceeding our guests expectations is our number one goal! We look forward to being your home away from home when your travels bring you to Nashville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Nashville-Downtown

Property: DoubleTree by Hilton Nashville-Downtown
Address: 315 4th Avenue North, Nashville, TN 37219-1693
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Nashville
#44 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Nashville-Downtown 3.5*
Number of rooms: 337
Reservation Options:
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Also Known As:
Doubletree By Hilton Nashville-Downtown Hotel Nashville
Doubletree Nashville
Nashville Doubletree

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