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“Outstanding Staff and Service”

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Courtyard Nashville at Opryland
Ranked #78 of 155 Hotels in Nashville
Oshawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding Staff and Service”
Reviewed April 2, 2011

I travelled to Nashville in March with my elderly mother and two sisters. The hospitality of the staff at this hotel was amazing. They went well beyond our expectations of service.
The shuttle drivers Eric and Noah were very friendly and sweet to my mother who was slow and needed assistance getting in and out of the van. We used the shuttle a lot and they went out of their way to get us where we needed to go. We felt like we’d made a new friend with Eric. Everyone we encountered at the desk was amazing as well. At our arrival, we met Wayne, who straightened out a mix-up with the room selections and got us quickly into our rooms with an early check-in. When we were in the lobby waiting for a tour bus to take us to the Grand Ole Opry, David (I think that was his name), saved us from missing the show altogether. He made some phone calls for us, realized that the tour bus wasn’t coming, and the show had already started. He quickly arranged for Noah, who was off duty, to take us to the show. Noah immediately dropped everything, and shuttled us over and even picked us up afterwards.

I didn’t care for the colours of the walls, but the rooms were very clean and comfortable. I asked for an extra blanket, and it was brought up in about five minutes. The Bistro restaurant was OK, but nothing spectacular. The fruit was fresh, but the breakfast sandwich that I had was not very good. It was only open in the mornings and evenings and had a limited selection of items on the menu.

The location of the hotel was within a short driving distance to the Grand Ole Opry and various restaurants. We were dissappointed that the nearby mall was closed, however. Although I did not bring my computer, it was nice to know that free wireless internet was offered in the rooms.

I would recommend this hotel. The staff are extremely friendly, the rooms clean and comfortable, and the shuttle service was exceptional.

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smallworld172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
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English first
Toronto, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 1, 2011

I wanted to stay at the gaylord Opryland, where my conference was being held, but they were overbooked so I ended up at the Courtyard. I was very surprised and pleased at the quality of this hotel. I've stayed in others Courtyards over the years, but I was really blown away by the very warm hospitality, and the genuine people who worked there. The lobby area really is a nice place to be. Just as other reviews state, it is very up to date, with free computers, a wonderful little bistro, etc. The indoor pool area and fitness center looked to be well kept as well, although I didn't get time to use either. The location is a bit out of the way, but the shuttle bus is ALWAYS on the go, and I think they try very hard to accommodate any special requests - its almost like having a free taxi at your disposal. Overall I think these folks do a bang-up job, given the relatively low cost of my stay. Maybe I'm just not used to that true "southern hospitality ?". Either way I plan on returning to Nashville when I have time to stay for some fun.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jcook52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2011

I stayed at this hotel to visit Opryland and go to a show at the Opry. I stayed with my fiance and we enjoyed are time in Nashville.

Pros:
Very clean - the hotel has been recently renovated and everything looks nice. The room was very clean when we arrived and the hotel was well maintained.

Free Internet and Business Center - It looks like Courtyards now have free internet around the country. We used the internet in our room to look up restaurants and things to do. We were also able to print all of our information out at the business center.

Restaurant - The new Bistro was nice. We ordered breakfast and we liked the egg sandwich.

Free Parking

Pool/Hot Tub - enjoyed a nice soak in the hot tub. Nothing special, but worked well.

Cons:
Location - As mentioned before, this is not walking distance to Opryland Resort and it is a drive to the center of Nashville.

Shuttle - they offer a shuttle to the Opryland resort for $10 per room per stay. So if you are going over frequently this may be a good deal. However, they were inflexible in times and will only drop you off at one location. We wanted to go the Opry, but it will only take you to Opryland Resort. Also, the shuttle stops running at 10:30, so if you catch a late show, the shuttle is no longer running.

If you are going to a show or want to visit Opryland, I highly reccommend driving to the mall parking lot. Because of the floods the mall is shut down and you can park right in front of the Opry and 5 minutes away from the Opryland resort and it is FREE!! We found this out after we wasted $10 on the shuttle and had a big fight because we were trying to stay on the shuttle schedule.

Bed - Its the standard Courtyard bed. Its not that comfortable. My fiance did not like it all. I am fairly used to it. If you like beds from the higher end hotels, this will not meet your expectations.

Overall, I had a great weekend, but the hotel was not the best part. There was nothing real bad, but everything left me wanting a little more. Not worth it for the price.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank citydweller25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 22, 2011

This was the usual Courtyard -- updated, nice bistro/lobby, clean rooms -- but it wasn't "walking distance" (as suggested on their website) to the Opryland, where I had meetings. Excellent staff, nice breakfast in the morning, though -- good place, just not as close to Opryland as advertised.

  • Stayed January 2011, traveled on business
    • Value
    • Location
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Helpful?
Thank tyhalpin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississippi
Level 5 Contributor
79 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 16, 2010

My 2 daughters, grandbaby & I stayed here 2 nights for a fun weekend girl trip. I called & requested a refrigerator as there was not one listed on their site & I was not going to stay there unless one was provided. Didn't want to put up with packing a cooler & I am used to staying at hotels that provide this plus a microwave. Not providing these two important things in the rooms is my only complaint. This hotel was clean & mattress was comfortable & the location is in a nice, safe, quiet area near the Opryland Festivities.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RileygirlMississippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north america
Level 1 Contributor
4 reviews
Reviewed August 29, 2010

I liked the marriott in nashville. The lobby is very big, they have a nice manager, free pens and a huge touch screen tv!! The service was good, however our room service didn't clean the best after the first night. The location was probally not the best, since the hotel in surronded by 6 other hotels. The price wasn't cheap but not to expencive either. The room looked very good and I had a good sleep. The pool and jacuuzi were good too. Overall a good hotel.

  • Stayed July 2010, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank 123schnitzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Level 6 Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 11, 2010

This is one of the remodeled and upgraded Courtyards by Marriott. Everything here was nice. Traveling on business they had good wireless connection throughout the hotel that had plenty of signal. Large pool and workout room was very clean. The feature that makes this Courtyard a step above the rest is the staff. As mentioned in another review, they are friendly and more than willing to do what it takes to make your stay plesant. A great place for the business traveler and also close to Opryland when it reopens after the floods.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keepthosebagspacked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Nashville at Opryland

Property: Courtyard Nashville at Opryland
Address: 125 Music City Cir, Nashville, TN 37214-1205
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#47 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Nashville at Opryland 3*
Number of rooms: 94
Official Description (provided by the hotel):
Discover classic hospitality with a modern flair at the newly renovated Courtyard Nashville Hotel at Opryland, a refreshing choice among Nashville, TN hotels. We're one of the favorite Nashville hotels near Gaylord Opryland Hotel & Convention Center, located just 1 mile away, as well as famous destinations like the Grand Ole Opry, General Jackson Showboat and Opry Mills Mall. Take advantage of our newly renovated hotel rooms and suites, with ample option for corporate, leisure and group travelers. Accommodations feature updated bedding, complimentary Wi-Fi and LCD TVs. Our state-of-the-art lobby has areas to work or relax, and up-to-the-minute news, weather and airport conditions via our GoBoard™. The Bistro provides guests healthy food and beverage offerings in the morning, including Starbucks selections, and evening dinner service with cocktails. More top features include a large indoor pool and workout center, free parking and business center. Shuttle service to the convention center and airport (one time fee) ... more   less 
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Also Known As:
Courtyard Nashville At Opryland Hotel Nashville
Nashville Marriott
Nashville Courtyard

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