I am a loyal Marriott customer, have been for over 15 years. However I was very disappointed in the customer service upon check in. After flying all day from CA I pulled in to the parking structure, parked and tried to enter the premises. All the doors required key for entry so I had to walk to the street around the building and j to the entrance. Not a gigantic inconvenience but one nonetheless. When I was greeted I offered a suggestion for improvement via making it visible upon entering the lot you would have to walk down to street level to enter. The front desk lady was quickly defensive and said there is signage and people know. That is not true as I took a photo of entrance and it does not state that. Only says check in with Valet. Her attitude was not appreciated I believe her counterpart recognized she was coming at this wrong and chimed in by saying she would have designed the property differently. Bad start to stay should not have happened based on a very simple suggestion for improvement. I will have to take my business elsewhere in Nashville next time.
- Official Description (provided by the hotel):
- Centrally located in the vibrant Midtown neighborhood, you are in easy reach of some of the area's best entertainment venues when you stay at Courtyard by Marriott Nashville Vanderbilt/West End. Our Nashville, Tennessee hotel also puts you close to Vanderbilt University, the Ryman Auditorium, and Bridgestone Arena. We are less than 1 mile from the Music City Center, Historic 2nd Avenue, Country Music Hall of Fame, Nissan Stadium, Nashville Convention Center and Centennial Sportsplex with complimentary shuttle service to most local venues. Being in the center of Music City USA, you can listen to live music from your guest room balcony here too. Our Vanderbilt hotel's location is perfect for those who want to walk to many fine Nashville restaurants and entertainment venues. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Priceline, Travelocity, Hotels.com, Orbitz, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com and Hotel.de so you can book your Courtyard Nashville Vanderbilt/West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Nashville Vanderbilt/West End Hotel Nashville
- Courtyard Nashville Vanderbilt
- Nashville Courtyard
- Nashville Marriott