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Courtyard Nashville Vanderbilt/West End
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All reviewscourtyard marriottfront deskfree shuttlehattie b's hot chickenshuttle servicemarriott standardsparking garagemile radiusnashville vanderbiltrooftop poolwithin milesclose to downtowngirls tripcma festthe entire staffcentennial parkconvenient location
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Reviewed April 25, 2013

Do NOT stay at this hotel. I stayed in connection with a nearby conference. Starting about 8pm, there is loud music from a neighboring bar. Not just the kind you can sort of hear, I mean you can hear all of the words of the music and announcer and could dance to its if you wanted. When I called the front desk to ask what was going on, the clerk actually chuckled and said it was a bar about a block away, and they play every weekend (this was Thursday) nothing they can do about it, they know the sound bounces off the empty pool, but it usually stops around 1 am! No offer of a different room, no real apology. Stay clear of this place if you want to be able to work or sleep. If you just want to party, this is the place for you.

Room Tip: Not anywhere near the pool.
  • Stayed: April 2013, traveled on business
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2  Thank Kytraveler2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSJohnston, Director of Sales at Courtyard Nashville Vanderbilt/West End, responded to this reviewResponded April 26, 2013

Thank you so much for the feedback, we have contacted the city regarding the local noise ordinances and the levels. I have also sent you a personalized e mail for the way we handled the situation last night. Again, I am sorry you did not get much sleep last night. Your feedback is valuable to us and our ongoing training at the hotel. Thank you. ~Jeff Charo, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

The location of the hotel is the only thing I like. As compared to other in its vicinity where I have stayed, the rooms are badly structure, the basin is outside the bathroom, there are not enough amenities given in the room, pillows were way too soft and fluffy - I personally dont like them and no privileges are offered to customers unless you are gold or silver on their account. Food options around are fine. Service is average - nothing that they should be proud of.

  • Stayed: March 2013, traveled on business
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1  Thank sanyamk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

Took a girls trip to Nashville in March 2013. Found a great rate at this Courtyard Marriott so we snatched it up!
This hotel is newly renovated and in a great location- between downtown and Vanderbilt. There are several restaurants/ bars in walking distance but there is also a complimentary shuttle to take you downtown. The staff is amazing- so helpful and welcoming. We got lots of recommendations from the front desk help and shuttle drivers.
The rooms were nice- plenty of room but the beds seemed small... nice vanity area separate from the shower/ toilet, so great for multiple people needing to get ready.
The rooms were very clean- we saw our housekeeper around ALL the time- she was quick to give us extra towels without us even asking!
The cafe area in the lobby has coffee and quick breakfast/ lunch options- perfect if you're on the go! There is also a cool interactive TV in the lobby that gives you information on the surrounding area, as well as news and weather.

Room Tip: Not sure the whole hotel is renovated, so ask for a renovated room.
  • Stayed: March 2013, traveled with friends
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Thank BeachChick25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

Every single staff member was impressive at this Courtyard property...kudos! I was really appreciative of the friendliness of all the employees, from front desk to housekeeping and valet-- and everyone who knows me knows I am a stickler for service quality. My room in tower two was comfortable and, as others have mentioned, recently refurbished with great results. Also enjoyed the location- walkable area, easy drive to bigger attractions, and a city bikeshare station is near the hotel. Absolutely no complaints-

  • Stayed: April 2013, traveled on business
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Thank GirlOnAGlobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

We stayed at this property for two nights, and, overall, are very disappointed. This property does not meet the standard of most Courtyard by Marriott facilities. On the positive side, the rooms have recently been remodeled. And, the front office staff touts the complementary shuttle service.

Unfortunately, the rooms still have many issues. The toilet did not flush properly, the shower ran out of hot water even before I washed my hair, the vanities are super tiny and it is hard to fit basic grooming accessories on the surface. And, of our two rooms, one had a nice big sliding glass door and small balcony and one had a tiny window and no balcony (making for a very dark room). The beds are very, very, very small (we had two rooms with two double beds) and very cot like.

The shuttle is not reliable. Some of us waited over an hour to be picked up and ended up taking a cab. It is very nice that they offer a shuttle. However, it's like a bait and switch routine. They over promise and under deliver. Bottom line, don't count on the shuttle if your really need to get anywhere on a schedule.

In terms of the staff, it's hot and cold. Some were nice, some were very aloof and rude. In particular, the check-in personnel at the front desk were rather unfriendly. During the course of our visit, they warmed up and became more welcoming and friendly.

We all agreed that we would never stay here again.

Room Tip: Don't stay here if your don't have to!!!
  • Stayed: April 2013, traveled with family
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Thank Kat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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