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“Decent location but overall bad hotel”

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Courtyard Nashville Vanderbilt/West End
Ranked #51 of 159 Hotels in Nashville
Certificate of Excellence
Reviewed April 25, 2013

The location of the hotel is the only thing I like. As compared to other in its vicinity where I have stayed, the rooms are badly structure, the basin is outside the bathroom, there are not enough amenities given in the room, pillows were way too soft and fluffy - I personally dont like them and no privileges are offered to customers unless you are gold or silver on their account. Food options around are fine. Service is average - nothing that they should be proud of.

  • Stayed: March 2013, traveled on business
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1  Thank sanyamk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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532 - 538 of 544 reviews

Reviewed April 25, 2013

Took a girls trip to Nashville in March 2013. Found a great rate at this Courtyard Marriott so we snatched it up!
This hotel is newly renovated and in a great location- between downtown and Vanderbilt. There are several restaurants/ bars in walking distance but there is also a complimentary shuttle to take you downtown. The staff is amazing- so helpful and welcoming. We got lots of recommendations from the front desk help and shuttle drivers.
The rooms were nice- plenty of room but the beds seemed small... nice vanity area separate from the shower/ toilet, so great for multiple people needing to get ready.
The rooms were very clean- we saw our housekeeper around ALL the time- she was quick to give us extra towels without us even asking!
The cafe area in the lobby has coffee and quick breakfast/ lunch options- perfect if you're on the go! There is also a cool interactive TV in the lobby that gives you information on the surrounding area, as well as news and weather.

Room Tip: Not sure the whole hotel is renovated, so ask for a renovated room.
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  • Stayed: March 2013, traveled with friends
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Thank BeachChick25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

Every single staff member was impressive at this Courtyard property...kudos! I was really appreciative of the friendliness of all the employees, from front desk to housekeeping and valet-- and everyone who knows me knows I am a stickler for service quality. My room in tower two was comfortable and, as others have mentioned, recently refurbished with great results. Also enjoyed the location- walkable area, easy drive to bigger attractions, and a city bikeshare station is near the hotel. Absolutely no complaints-

  • Stayed: April 2013, traveled on business
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Thank GirlOnAGlobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

We stayed at this property for two nights, and, overall, are very disappointed. This property does not meet the standard of most Courtyard by Marriott facilities. On the positive side, the rooms have recently been remodeled. And, the front office staff touts the complementary shuttle service.

Unfortunately, the rooms still have many issues. The toilet did not flush properly, the shower ran out of hot water even before I washed my hair, the vanities are super tiny and it is hard to fit basic grooming accessories on the surface. And, of our two rooms, one had a nice big sliding glass door and small balcony and one had a tiny window and no balcony (making for a very dark room). The beds are very, very, very small (we had two rooms with two double beds) and very cot like.

The shuttle is not reliable. Some of us waited over an hour to be picked up and ended up taking a cab. It is very nice that they offer a shuttle. However, it's like a bait and switch routine. They over promise and under deliver. Bottom line, don't count on the shuttle if your really need to get anywhere on a schedule.

In terms of the staff, it's hot and cold. Some were nice, some were very aloof and rude. In particular, the check-in personnel at the front desk were rather unfriendly. During the course of our visit, they warmed up and became more welcoming and friendly.

We all agreed that we would never stay here again.

Room Tip: Don't stay here if your don't have to!!!
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  • Stayed: April 2013, traveled with family
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Thank Kat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

The room was newly renovated,but alas,the bed quality was poor.
The girl at the front desk acted quite snobbish and lacked a hospitable attitude.
When we returned to our room that night,someone had vomited in front of the door across the hall from us. At 2am housekeeping was knocking on their door repeatedly and woke us up. I didn't think too much of it at the time because I knew the mess needed attended to. But the next morning much of the dried on mess was still there. So what was housekeeping doing at 2am?
We told the same front desk girl the next morning and she did not even apologize. I feel like she gives the good Marriott name a bad rap. I probably won't stay here again just because of her attitude.

  • Stayed: April 2013, traveled as a couple
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Thank ROCKNROLLNURSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOSJohnston, Director of Sales at Courtyard Nashville Vanderbilt/West End, responded to this reviewResponded April 23, 2013

First of all, thank you for taking the time to submit a review. Secondly, we pride ourselves on our customer service and it is apparent from your review that you did not receive the level of service we expect from our staff. In order to fully understand all details of the situation would you please contact the General Manager, Jeff Charo, either via the phone at (615) 327-9900 or email at jeff.charo@interstatehotels.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

We were attending a medical conference at Vanderbilt and booked into the Courtyard Marriot West End property. As promised the hotel was freshly renovated. Our room had a brand new look and smell to it. Okay, it actually seemed as if someone had dropped a bottle of perfume in the room or had applied way too much room freshener.

But, instead of lip service ,the hotel staff was hospitable and addressed our concerns in a fashion that made it clear they took our concerns seriously - and the young gentleman at the front desk reduced our bill to make up for them. We didn't ask for the bill to be reduced the young gentleman at the desk did it on his own motion "to take the sting out of the unpleasant experience."

We had carried our own bags to the valet desk to retrieve our car and the young gentlemen there insisted on taking our bags (which really weren't that much of a burden) and asked my wife is we were returning home directly or if she wanted them arranged in the trunk of our car in any particular way to make things easier on a stopover.

We will go back to this property. Any hotel staff that tries this hard deserves the chance to make up for something they probably couldn't control anyway. Nashville certainly had its manners on display this weekend.

Room Tip: Choose a room away from the elevators - for a better nights sleep. And don't be afraid to speak...
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  • Stayed: April 2013, traveled as a couple
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Thank cjmurphysr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

Southern hospitality at it's best. Week long stay was great in every way. We combined our Timbercraft Homes Log & Timber Home show weekend with a family trip and we were very happy with everything. The room was comfortable and the staff was very attentive friendly. Shuttle service into town was very convenient.

Room Tip: Tower One has balconies, ask for a room on an upper floor facing the street for a pretty city view.
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  • Stayed: April 2013, traveled on business
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Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Nashville Vanderbilt/West End

Address: 1901 W End Ave, Nashville, TN 37203-2308
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Romantic Hotel in Nashville
Price Range: $122 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Nashville Vanderbilt/West End 3*
Number of rooms: 226
Official Description (provided by the hotel):
Centrally located in the vibrant Midtown neighborhood, you are in easy reach of some of the area's best entertainment venues when you stay at Courtyard by Marriott Nashville Vanderbilt/West End. Our Nashville, Tennessee hotel also puts you close to Vanderbilt University, the Ryman Auditorium, and Bridgestone Arena. We are less than 1 mile from the Music City Center, Historic 2nd Avenue, Country Music Hall of Fame, Nissan Stadium, Nashville Convention Center and Centennial Sportsplex with complimentary shuttle service to most local venues. Being in the center of Music City USA, you can listen to live music from your guest room balcony here too. Our Vanderbilt hotel's location is perfect for those who want to walk to many fine Nashville restaurants and entertainment venues. ... more   less 
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Also Known As:
Courtyard By Marriott Nashville Vanderbilt/West End Hotel Nashville
Courtyard Nashville Vanderbilt
Nashville Courtyard
Nashville Marriott

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