Of course, the lobby is nice. But, for $159 a night, you would think they could buy decent bed linens. I don't sleep with "rags" on my bedding at home and it really disappointed me that a place like Embassy Suites supplied "rags" for my stay on their bedding. There were 3 hairs on the top sheet and a stain. There was a seam on the sheet (about where the side would start) which was up-side down and VERY wrinkled, so it makes me wonder if the sheet was just flipped for re-use. The duvet cover was torn by about 24" across the top seam (I'm posting a picture). The sheets were extremely thin. The mattress was hard and there were no "fluffy" pillows, but I add this hesitantly as it is simply a matter of preference and I don't judge a hotel on that because you can't please everyone. The carpeting had stains. The bathroom was horrendous; there was mold toward the bottom of the tiles in the tub area. The tub had some deep grooves or cuts in it that appeared to have been covered with white paint. The outdated wallpaper in the bathroom was peeling. Poor lighting in the bathroom. There were hairs in the tub upon our arrival. The towels were clean, white and fluffy. To add a few more details: I told them at the front desk around 4:30 on the day of my arrival about the torn duvet cover. We went out and I really expected it to be taken care of while we were gone, but it wasn't. The coffee pot contained the little coffee filter packet from a previous guest, and who knows how long that had been sitting in there. The refrigerator had mold in the bottom of it. The microwave was clean, but I ended up not using it so I cannot attest to how it worked. The next morning I took my son to the airport and came back to the hotel to get more sleep before heading home 2 hours away, but housekeeping banged on the door around 9:00 to ask what time I was leaving in spite of the "Do Not Disturb" sign. The clock radio/alarm didn't work, and our wake-up call was 17 minutes late, so make sure to plan for your own alarm service. Breakfast was good. Good water pressure and plenty of hot water. Bluntly, this place needs a "makeover" and it was needed about 25 years ago. It looks 70-ish in style with old furnishings and wallpaper. This definitely was unlike any other Embassy Suite I've ever stayed in.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Nashville - Airport hotel, renovated in July 2013 and located five minutes from Nashville International Airport (BNA) and 7 miles from downtown Nashville. Ride our complimentary shuttle to and from the airport, relax in the light, open atrium and unwind with complimentary snacks and beverages at the nightly Evening Reception*. For a comfortable stay, select our two-room suites that feature new beds and decor, and bathrooms with new tile and granite. Start the day with our free cooked-to-order breakfast in our atrium and choose from delicious items such as eggs, signature custom omelets, pancakes, cereal, fruit and pastries. Savor inspired dishes at TEN Bar & Grille. Stay productive in the 24-hour Embassy BusinessLink™ Business Center, and keep fit when you travel with complimentary access to our expansive Embassy Suites Fitness Center and heated indoor pool. Appreciate our proximity to all that ‘Music City’ has to offer! Our hotel is ideal for business or leisure travel. Take advantage of the convenient location that offers easy access to Nashville attractions such as the Grand Ole Opry, Opry Mills Mall, the new Music City Center, and Bridgestone Arena. * Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more less
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- Also Known As:
- Embassy Suites Hotel Nashville
- Embassy Suites Nashville
- Nashville Embassy Suites