First off we are Hilton Honors Diamond members and we have stayed at this property serval different times and after reading some of the negative reviews on this faboulous hotel it prompt me to write a review on our experience. I had to take a second look just to make sure that the hotel I stayed at and the hotel that some of these reviewiers stayed at was the Nashville Embassy Suites Aiport, because my experience was totally different from some of the negative reviews.
My wife had to go to Nashville for a business related trip and since my son was out of school for break we decided to join her for this trip. We had to get there early for her to make a meeting so my son and I got to the hotel at 11:30AM in the morning on 1-3-13. From the moment we stepped into the lobby we were greeted with smiles from the people working behind the registration desk. I thought to myself that there is no way they are going to let us check in at 11:30 in the morning but to my surprise they had a room ready and it was given to us with a smile and a no problem at all. We gathered our bags and off to the room we go. Once we got into the room it was spacious, CLEAN, comfortable, and we had no complaints. The hotel is starting to show some age but it is getting ready to go under a big renovation which will make it all the more better.
That afternoon my son and I was able to enjoy the swimming pool and hot tub area. This area is well maintained and there was plenty of towels to go around. We did not go into the fitness area but it looked very nice also. Later that evening from 5:30 to 7:30 they have a complimentary Mangers Reception where you can have unlimited drinks and snacks for two hours. The wait was never longer than 2 or 3 minutes to get a drink and my son was in heaven with all the sodas he wanted and snacks. On Thursdays, Fridays, and Saturdays they have a gentleman by the name of Dan that plays music (guitar and sings) in the Mangers Reception area that is really good (Welcome to Nashville). This is a great addition for the Mangers Reception that the hotel does not have to do but they do it anyway and it truly makes it an unforgettable experience that keeps you wanting more. The bartender was also very friendly and handed your drinks to you with a smile. Later that evening after dinner we retired to a clean and comfortable bed which produced a great nights sleep.
The next morning before wife headed off for meeting we stopped by the breakfast buffet which is also included in the room rate and it was outstanding. The people working in this area was great, efficent, and always smiling as well. The line for the food moved very well and we were done getting our food and eating in 20 minutes. They had bacon, sausage, biscuits, potatoes, and etc. on the buffett and also had an Omlete Chef there making Omletes for anyone wanting one. I am not an egg person so I passed on that one.
Checking out later on that morning was quick and easy. We had no descrepiences with our bill as it was perfect and lady behind the desk even said "Have a safe trip home". In closing this hotel seems to get a lot of you either "love it" or you either "hate it" reviews. We have never had one bad experience here and if we did I would walk down to the lobby where the General Manager;s office is and speak with him. His office is right in the lobby with his name on it and the door is always open if you have a problem. I guarantee you if the great people at the hotel doesn't address your problem if you have one Mr. David Norman will. This man cares about his hotel and really wants everyone that checks out to say that they are 100% satisfied with their accomodations that they received. This hotel has awesome people that work there, an awesome Mangers Reception, an awesome breakfast buffett, and awesome rooms that fit our family needs when traveling to Nashville. Don't hesitate to book this hotel as it is truly an awesome place and once their renovation is complete in 2013 it will be that much better.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Nashville - Airport hotel, renovated in July 2013 and located five minutes from Nashville International Airport (BNA) and 7 miles from downtown Nashville. Ride our complimentary shuttle to and from the airport, relax in the light, open atrium and unwind with complimentary snacks and beverages at the nightly Evening Reception*. For a comfortable stay, select our two-room suites that feature new beds and decor, and bathrooms with new tile and granite. Start the day with our free cooked-to-order breakfast in our atrium and choose from delicious items such as eggs, signature custom omelets, pancakes, cereal, fruit and pastries. Savor inspired dishes at TEN Bar & Grille. Stay productive in the 24-hour Embassy BusinessLink™ Business Center, and keep fit when you travel with complimentary access to our expansive Embassy Suites Fitness Center and heated indoor pool. Appreciate our proximity to all that ‘Music City’ has to offer! Our hotel is ideal for business or leisure travel. Take advantage of the convenient location that offers easy access to Nashville attractions such as the Grand Ole Opry, Opry Mills Mall, the new Music City Center, and Bridgestone Arena. * Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more less
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- Also Known As:
- Embassy Suites Hotel Nashville
- Embassy Suites Nashville
- Nashville Embassy Suites