When we checked in, my wife was extremely impressed with the amount of time it took - Literally less than three minutes. I was impressed, especially since there was a wedding/reception in progress. All the staff members we encountered were very friendly and willing to go above and beyond there job. For instance, at the managers reception we were sitting in an area away from the main reception area, but one of the staff members, who I believe was not assigned to work the reception, was just walking by and offered to take our empty plates. On another occasion, we returned from a city tour on the 5th of November, 2012, and the front desk attendant asked us if we had enjoyed the tour before we could even tell her that we were on the tour. I assume she remebered us from when the tour guide arrived early and had the front desk call us to let us know the guide was there. I was impressed that she remembered upon our return.
So the little things....1) the in-room coffee was not replaced for two days straight....I had to call to get some delivered; and 2) A wash-cloth was left hanging on the safety bar in the bath tub. This may have been left intentionally because it was hanging, but they did remove a towel that was hanging. I believe the policy is if you want a new one, you have to put it on the floor. Having said that, there are very few hotels that leave anything hanging. They usually collect all the towels and clothes and leave new ones.
We had a very nice time and I got the feeling the manager and staff were genuinely concerned for the guests.
- Official Description (provided by the hotel):
- Welcome to the Embassy Suites Nashville - Airport hotel, renovated in July 2013 and located five minutes from Nashville International Airport (BNA) and 7 miles from downtown Nashville. Ride our complimentary shuttle to and from the airport, relax in the light, open atrium and unwind with complimentary snacks and beverages at the nightly Evening Reception*. For a comfortable stay, select our two-room suites that feature new beds and decor, and bathrooms with new tile and granite. Start the day with our free cooked-to-order breakfast in our atrium and choose from delicious items such as eggs, signature custom omelets, pancakes, cereal, fruit and pastries. Savor inspired dishes at TEN Bar & Grille. Stay productive in the 24-hour Embassy BusinessLink™ Business Center, and keep fit when you travel with complimentary access to our expansive Embassy Suites Fitness Center and heated indoor pool. Appreciate our proximity to all that ‘Music City’ has to offer! Our hotel is ideal for business or leisure travel. Take advantage of the convenient location that offers easy access to Nashville attractions such as the Grand Ole Opry, Opry Mills Mall, the new Music City Center, and Bridgestone Arena. * Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more less
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- Also Known As:
- Embassy Suites Hotel Nashville
- Embassy Suites Nashville
- Nashville Embassy Suites