Somehow, my original review disappeared, so resubmitting. We booked a room at this property to wait out a layover in Nashville on our way out of the country on vacation.
There really needs to be a major overhaul of this property; this is an ower issue, in my opinion. By reading responses to other reviews, it sounds like renovations are occurring little by little. It also sounds like rooms are being assigned (and have been for quite some time) which are not ready for prime time. We may have gotten one of those...it was awful. There was a great big dark stain on the carpet which caught our immediate attention the moment we unlocked the door. We wondered if something had died there. With a carpet that dirty and stained, we did not feel comfortable removing our shoes. The cigarette smell was overpowering. In the bathroom I used, some animal (probably a dog) had clawed the door and chewed big chunks out of the door frame...it was not repaired; it had simply been painted over. We didn't use the kitchen, but noticed things missing, like stove knobs. In the room where we tried to sleep, there is a regular, loud popping noise that occurs all through the night; it was very frustrating. We asked for a wakeup call from the front desk that never came. (That was okay, though, as we couldn't sleep; we finally gave up in the middle of the night and sat in the living room with the door wide open, hoping to catch fresher air to breathe.) We paid for transit to the airport both ways, though we had been promised when we made the reservations that a free shuttle was available. The shuttle driver confirmed that the trip used to be free, but the hotel no longer pays his vouchers and passes the costs to the customers.
On a lesser note, but still important, the furnishings are really outdated and uncomfortable. They served their purpose, but were far lesser in quality than what we are used to. We cancelled our reservation there for the return trip and rebooked at Hyatt Place. At Hyatt Place, the furnishings were updated and beautiful, the rooms were exceptionally clean, there was free shuttle service to and from the airport (less than 5 mins away), and a delicious continental breakfast. Incredibly, Hyatt Place actually cost us LESS money than we were originally charged at Nashville Airport Inn & Suites.
My husband did call the front desk to talk about the condition of the suite while we were there. The night manager offered to send someone to clean it again, but our daughter had dropped off to sleep in her room and we needed her to rest before our early morning flight. We cleaned as best as we could, but there are some things that couldn't be cleaned well, like the stained bathtub liners. (So we showered in our flip flops.) The manager in the morning was apologetic, and later our bill was adjusted a bit.
We will never stay there again, but hopefully our feedback will help lead to improvements which may help turn things around there. The owner needs to step up and renovate from the ground up.
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- Also Known As:
- Ramada Inn And Suites Opryland South Airport North
- Ramada Inn & Suites Opryland South Airport North Hotel Nashville
- Ramada Inn Nashville
- Ramada Hotel Nashville
- Ramada Nashville