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“Skip it. By far, the least pleasant hotel experience I've ever had.”

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Gaylord Opryland Resort & Convention Center
Ranked #51 of 154 Hotels in Nashville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Skip it. By far, the least pleasant hotel experience I've ever had.”
1 of 5 bubbles Reviewed April 11, 2013 via mobile

Massive disappointment doesn't begin to express my feelings after convincing my company to blow over a thousand dollars for two rooms for 3 nights. In addition to the hotel placing me literally as far as possible from the convention they knew I was coming to attend, there was exactly one point of entry to reach the room which involved going up and down stairs each time, circling the escalators which don't reach the first floor. The service access door (2 doors away from my room, was closed exactly once in the four days I was there, turning the nice painted, carpeted hall instead into linoleum and cinder blocks. The humidity never fell below 70% in the room...much less the conservatory. The bathtub drain was rusted, the window, which led to a view of the back side of plants, was covered in condensation drop marks, never cleaned while I was there. The center of the hotel which I was forced to trek across for every meeting of the convention was completely shut down for 8 hours for a two hour event in the afternoon, leading to 7 extra flights of required stairs each direction. The food within the resort, excepting a small desert or drink was beyond the per dorm allowed for by my company's travel policies. I was greeted by their personnel exactly 4 times in 4 days, twice by the same valet on the last day.
All in all, I was exceptionally disappointed. Had I paid personally instead of my company, I would have absolutely left and demanded my entire cost be returned to me. The were no apologies for any of the shortcomings.

Extremely disappointed.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fhefjhx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8,849 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Fountain Valley, California
Level Contributor
350 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 bubbles Reviewed April 10, 2013

I am just going to update the property since our last stay. We decided to stay at Opryland the last night we were in Nashville and give it a second chance since it is now a Marriott property.

When checking in to the hotel, expect a long wait to get to valet for parking, my suggestion is that you self-park. Still costly at $20 for a 24 hour period. Expect a very long wait to simply check-in. I waited in line for right at an hour to check-in. The gentleman behind me had to get out of line and go to baggage storage as he couldn't wait any longer as he had a meeting and dinner to get to at the hotel. When you finally get to the front desk to check-in, there was no apology for the long wait, it seemed like it was just the way it is. Depending on where your room is located, it could be a very long walk.

The hotel is beautiful and if you want a nice view pay extra for a room with a small balcony overlooking the atrium. Once you are in tucked in to your room and the hotel, you aren't going to want to try and leave. So you will want to have dinner at one of the restaurants on property and they can be quite expensive. We wanted a bottle of wine to enjoy on our balcony. My husband spent 45 minutes wandering the hotel looking for a store to buy a bottle, or simply to buy 2 glasses to bring to the room. He finally found a bottle in the pizzeria and the resort fee they tacked on was ridiculous.

This is our second stay and I don't need to do it again, which is to bad since we are Marriott rewards members.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beetrvln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 10, 2013

The staff are very nice here, but that's about the only thing this hotel has going for it. The restaurants are WAY over priced, the signage throughout the hotel is confusing and the rooms aren't very comfortable. I feel like the atrium is an over indulged take on a kahunaville. This is definitely NOT my kind of hotel, reminds me of being trapped on a really big expensive terrible cruise ship.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElizabethJ614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 9, 2013

In addition to it's fantastic proximity to the Grand Old Opry & Downtown Nashville, it has a huge selection of restaurants, shops, attractions, etc. on property. I loved it!
My room was amazing, with a little balcony overlooking the interior, quiet, super clean and the bathroom was very updated.
I stayed here during a conference, and I must say it's the best I've experienced for not having a car. I could enjoy everything from the sports bar to fantastic sushi. I highly recommend

Room Tip: Tip: Ask for an interior room, you won't regret it!
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amysvortex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walbridge, Ohio
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Check in was slow, but after we were in our room, the rest of the stay was nice. The room was clean, staff very friendly and helpful. Our only complaint is that there was 1 place to get coffee in the morning and the lines were ridiculously long.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank newman12ryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALTOONA
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Beautiful hotel. Be prepared to walk and walk and walk. Find a good map if you are there for meetings. If you are just there for pleasure roam and enjoy. Shuttle service gets you where you want to go.

Room Tip: Amazing views from every window. Get a balcony and enjoy
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davie, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We recently stayed at the Gaylord Opryland for the Chess Supernationals. Our arriving flight was delayed so we did not arrive for Friday night (arriving on Sat morning instead). We called the number on the email reservation Friday night around 11 pm and informed them that we would be arriving Saturday morning. No problem they said - our two rooms were confirmed. We arrived Saturday morning around 10 AM to learn that our reservations were cancelled and there were no rooms for us. They were going to send us away. They SAID THAT WE COULD NOT RELY UPON THEIR OWN CALL CENTER. ONLY THEIR TWO MANAGERS AT THE FRONT DESK HAD THE AUTHORITY TO CONFIRM A ROOM. We were livid. Only after we complained did the lady say she would try to do something - and then she came back to book us one room - not two. She told us she could not do anything else for us. Bottom line - take names and get whatever confirmation that you can if you arrive late.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 994RobertB994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Opryland Resort & Convention Center

Property: Gaylord Opryland Resort & Convention Center
Address: 2800 Opryland Drive, Nashville, TN 37214-1200
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Nashville
#13 Luxury Hotel in Nashville
#35 Business Hotel in Nashville
#37 Family Hotel in Nashville
#39 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Opryland Resort & Convention Center 4*
Number of rooms: 2882
Official Description (provided by the hotel):
Nashville's iconic Gaylord Opryland Resort & Convention Center offers guests all the excitement and energy of Music City under one spectacular roof. Beneath our climate-controlled signature glass atriums and nestled in a bend of the meandering Cumberland River is an extraordinary selection of dining, shopping and recreation options that create the perfect setting for a complete getaway. Enjoy our 9 amazing acres of indoor gardens, cascading waterfalls and indoor river with our very own Delta flatboat. Within this lush landscape, you will discover 2,882 guest rooms and 700,000 square feet of flexible meeting, convention and pre-function space. Discover Gaylord Opryland and make memories. ... more   less 
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Also Known As:
Gaylord Opryland Hotel Nashville
The Opryland Hotel
Gaylord Opryland Hotel Packages
Nashville Gaylord Hotel

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