This property website mentions an racv rating of 4 stars (http://www.valleyguesthouse.com.au/about.htm) which according to the certificate at reception was issued in 2007. On arrival the place was dark and deserted, we had to phone the owners to come and give us our room key. On arrival we found left over take away food in the fridge. There was no fire wood or instructions on operating the flue provided and the split system heater sounded like a prop aeroplane and intermittently stopped functioning. We did not see anyone to complain or ask about these things and the phone remained unanswered. The breakfast was stale, we discovered on the second morning that the Danishes left over from day one were served up again on day two. They were quite well preserved however, because the room was as cold as a fridge. The temperature also kept under wraps the smell of the cat poo, which featured prominently on the floor next to the water cooler that was empty. Ordinarily this wouldn't have been a big issue for us, except that the water in the room was labeled as unfit for drinking and this was the only other source as no bottles were placed in the rooms. It should also be noted that there was (probably still is) a rodent of some description living underneath the spa. We named him "scratchy".
Had we not pre-paid we would not have stayed the second night, and at $175 per night that is a disgrace.
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Hotwire and Cancelon so you can book your Yarra Valley Guest House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Yarra Valley Guest House Yarra Glen, Australia