I telephoned ahead and spoked to a lovely friendly girl and was cordially greeted when we arrived, the usual questions were asked about price and breakfast charges etc.
The room was amazing, modern and very clean, it has to be one of the best Best Westerns we had stayed in. We slept well and went to have breakfast.
Breakfast was ok pretty average for a best western. When I paid my bill I was shocked that the owner wanted to change the price on me saying because I have a son (5yr old) I should pay $20 more for accommodation and I should of told them I had a child, I was shocked as I told him that I did inform the girl that there were three of us, & its not my problem if his worker has not put down that I had a 5 yr old with me. Then I handed over my card without thinking that he was going to overcharge me in breakfast to make up for the $20 when he put my card through I questioned the amount before signing but the sneaky man had approved it on the machine before I signed it so it went through. I paid for breakfast for two adults and a child $75, tell me that this is fair! A 5 yr old that ate a piece of bread and drank a glass of juice.
So my accom rate was $89 compared to breakfast $75, tell me this does not sit right. I was informed continental and or hot breakfast (consists of one egg and one rasher of bacon with toast) is $20 per adult. Even if my son paid full price this still does not equate to $75.
I telephoned as an anonymous customer to find out how much the room and brekkie was and I got the same person that served me and he stated $20.
PLEASE BE WARE IF YOU ARE GOING TO EAT EITHER PRE PAY OR DONT SIGN YOUR CARD UNTIL YOU KNOW WHAT YOUR BEING CHARGED FOR.
- Official Description (provided by the hotel):
- Located just one hour from Melbourne, Comfort Inn & Suites Warragul offers 22 modern architecturally designed rooms, surrounded by stunning gardens and tranquil country scenes. Experience the peace of the beautiful Gippsland country side only minutes from downtown Warragul! Our range of Apartments, Queen, King and Family rooms have been designed and furnished with guest comfort in mind. Rooms feature luxurious pillow top beds for the ultimate night's rest, technology at your fingertips with our Smart Net TVs, USB power at bedside and desk level, and high speed, FREE Wi-Fi! Whether travelling to West Gippsland for business or pleasure, our friendly helpful staff at the Comfort Inn & Suites Warragul are ready to ensure you have a memorable stay! Make a reservation today for great value, in 4 star comfort with award winning customer service and care. ... more less
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