I am usually not the type of person to complain about bad service, but this has to be said.
The owners of this motel should not be in a "service" orientated industry. Upon arrival we were told of the check out was 9.30am. I then offered to pay before the end of our stay, and I was told 'no', because if we stayed past 9.30am we would be charged extra!
We were then told that we were so lucky that the previous nights guests left early, that's why we were able to check in earlier. Upon discussion from guests that stayed the previous night, we were told that there were 2 cars in the carpark. Go figure!!!!
The other guests that were staying in the motel, were more friendly than the owners.
It is a real shame that we had this experience, as St Arnaud is such a great little place.
There was a real issue in the hotel, with regards to lights being on. There wasn't enough lighting at night, so we had to use our phones to light up the keyhole so we could open the door.
After discussions with other town members, apparently if you go out of your room, and leave lights on, when you get back they are switched off!!!
The only positive about this motel was that it was very clean. All in all not a good experience.
- Also Known As:
- St Arnaud Country Road Motel Victoria