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“Will never stay there again!”

St Arnaud Country Road Motel
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St Arnaud Country Road Motel
Ranked #2 of 3 St Arnaud B&B and Inns
Balwyn, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Will never stay there again!”
Reviewed October 27, 2013

I am usually not the type of person to complain about bad service, but this has to be said.
The owners of this motel should not be in a "service" orientated industry. Upon arrival we were told of the check out was 9.30am. I then offered to pay before the end of our stay, and I was told 'no', because if we stayed past 9.30am we would be charged extra!
We were then told that we were so lucky that the previous nights guests left early, that's why we were able to check in earlier. Upon discussion from guests that stayed the previous night, we were told that there were 2 cars in the carpark. Go figure!!!!
The other guests that were staying in the motel, were more friendly than the owners.
It is a real shame that we had this experience, as St Arnaud is such a great little place.
There was a real issue in the hotel, with regards to lights being on. There wasn't enough lighting at night, so we had to use our phones to light up the keyhole so we could open the door.
After discussions with other town members, apparently if you go out of your room, and leave lights on, when you get back they are switched off!!!
The only positive about this motel was that it was very clean. All in all not a good experience.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travellercj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Chaproniere, Owner at St Arnaud Country Road Motel, responded to this review, October 29, 2013
Mm, where do I start. Perhaps with "Jolley by name, jolly by nature"...NOT.
Firstly, FYI, on the previous night to your stay, 12 out of 14 rooms were occupied with 7 cars in the car park, 2 trucks and 1 broadcasting van parked in the street. Maybe your friends need glasses or a math lesson! GO FIGURE!!!
Secondly, when rooms are booked, all of our guests are told that check-in time is after 1pm but you chose to arrive at 10.45am and yes, you were very fortunate that the rooms were ready for occupancy. If our check-out time was any later than 9.30am, there is no way we would have been able to allow you to check-in at that time of day, unless the time we take cleaning our rooms was cut in half, thereby not presenting a very clean room for you to occupy!
Thirdly, a surcharge for late check-out, unless prior arrangements are made, is common practice in this industry. You obviously don't get out much!
Fourthly, the lights go out when our office closes for the night but security lights, which are on all night, are positioned in all corners of the property, allowing sufficient light for all guests, and yes, we do turn off lights which are left on in an unoccupied room because those guests have chosen to ignore the sign on the door which politely asks them to do so.
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34 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Victoria
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 27, 2013 via mobile

A welcome rest on our way to Mildura. Very neat and tidy rooms with plenty of hot water. The Indian Restaurant the gentleman at reception recommended was delicious. Only gripe is the trucks that use the road behind the motel can be a bit noisy but through no fault of the motel.

Stayed September 2013, traveled with family
Helpful?
Thank burdett1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bundaberg Australia
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 27, 2013

Thank you Trevor and your wife we enjoyed our overnight stay with you in May. You were very helpful with recommending somewhere to have dinner, told us where all of the Hotel's, Restaurants etc were and they were all within walking distance too!! We thoroughly enjoyed our dinner at the Hotel nearest the Motel...fabulous meal. The walk home from Hotel was a quick one as it was soooo cold!! Your Motel is lovely, comfortable, large room and spotlessly clean a credit to you both! Many thanks to you both for forwarding our clothes to us COD which arrived after we got home so good of you we really appreciated that. Will recommend your lovely Motel to all of our family and friends who may be heading your way.

Room Tip: We had a room at the back no traffic noise at all.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heathoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Chaproniere, Owner at St Arnaud Country Road Motel, responded to this review, July 29, 2013
Thank you for the lovely review.
We do our best to look after our Guests in a way that we ourselves would appreciate.
I've relayed your comments about the nice meal you had just down the road.
We would love to welcome any of your family and friends who may choose to come our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
136 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 3, 2013

Comfortable and clean, accommodation and the room was spacious. We were not impressed with the checkout time of 9.30am. We arrived at 8.30pm and that was too late to order breakfast! I did like the large fluffy towels, mugs (rather than teh standard hotel cups and saucers) and the fresh milk. Location at one of the town entry roundabouts made it easy to find at night although a long walk to the centre of town.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie991181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Chaproniere, Owner at St Arnaud Country Road Motel, responded to this review, April 5, 2013
Thanks for the review Stephanie.
I must disagree with one of your comments, i.e. breakfast. Nobody, no matter how late arriving, has ever been refused breakfast at this Motel since we have been here.
Although difficult for some people to understand, we have had to alter our check-out time a little because a considerable amount of our clientele want an earlier than usual check-in time (quite often 11 am), so to enable us to have the Motel in the condition people expect, we had to bring check-out time back 30 minutes.
As for the location, we are a 3 minute walk to the best eatery in town and from this Motel to the other end of town, it is only 2 kms!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 31, 2013

We spent 4 days at this hotel and we had a great time. The room was very clean, spacious and comfy. Bed and pillows were EXTREMELY comfortable (thank goodness), showers had lovely continuous HOT water. The owners were very friendly and most happy to assist with information about the town.

Although hotel is on the edge of the town, the actual town is not that big so we walked in to town several times a day with ease.

We can't wait to go back to the beautiful town of St Arnaud and we will definitely stay at this hotel again.

Room Tip: we stayed in room 32
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tabatha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra_Chaproniere, Owner at St Arnaud Country Road Motel, responded to this review, April 2, 2013
Thank you for your glowing review Tabatha. Trevor and I always try to make our Guests' stays as comfortable and as friendly as possible. We look forward to seeing you in St Arnaud another time.
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 25, 2012

We would have to agree that the owners enthusiasm was wonderful a nice change in this day and age.
We had a problem with the TV in our room but Trevor had it fixed by the time we returned from our evening meal at a nearby hotel.
The breakfast in the morning was wonderful very nicely cooked and it was hot when it was delivered to our room on time.
Our only other comment was we thought the $85 charge was a bit high after all the rooms are only motel rooms.
Apart from that a great place to stay.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank childsy442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
104 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 2, 2012

another long drive from Strathalbyn SA to St Arnaud - tired and needed a good sleep with another 800km drive the next day.
very friendly proprietor greeted me and provided me all the information i required plus some.
brought me a jug of milk and then proceeded to show me functions of the room - can't fault that enthusiasm.
comfortable bed - great sleep - in fact slept in but was on my way with minimum fuss

Room Tip: nothing in particular
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reichers59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about St Arnaud Country Road Motel

Property: St Arnaud Country Road Motel
Address: cnr Ballarat and Bendigo Rds, St Arnaud, Victoria, Australia
Location: Australia > Victoria > Grampians > St Arnaud
Amenities:
Free Parking Room Service
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in St Arnaud
Number of rooms: 14
Also Known As:
St Arnaud Country Road Motel Victoria

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