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Reviews (159)
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All reviewsroom was cleanthe main streetonly stayed one nightplenty of hot waterquality linenlarge bathroomseparate toiletbus stopclose to townvery comfortable stayquiet locationvery friendly servicecooked breakfasttwo single bedssplit systemfree wifidefinitely stay here again
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Reviewed January 5, 2014

A very nice clean and well kept motel, close to shops and restaurants, all that I have read about it is true if I were to come to this part of the world again I would stay here. Peter the owner cooks a very good breakfast.

Room Tip: Ask for number 11 you can see what's going on
  • Stayed: December 2013, traveled as a couple
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Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

My Husband and I have had the pleasure of staying at this delightful property on many occasions since first discovering it for our daughters wedding in 2010. At the time we recommended the Motel to our many guests, who were more than happy with their superior accommodation and the courteous service that was provided. We are therefore both surprised and shocked to read this most recent review as we stayed there yet again over the Xmas week. I most certainly would not stay in a Motel or Hotel for 6 nights as your reviewer mentioned, that had Bed Bugs. We have experienced these creatures once before (overseas) and believe me, you KNOW when you have them in your bed. We feel most confident that Sorrento Beach Motel, indeed does NOT have Bed Bugs or to my knowledge never has. This is a very serious allegation for such a great little business and potentially damaging. We enjoyed another relaxing holiday (all too short) at this fine Motel and wont hesitate in returning. Keep up your good work, your ratings suggest that is exactly what you are doing !!

Room Tip: We recommend the Executive Rooms, as they are larger and catch the afternoon sun on the veranda.
  • Stayed: December 2013, traveled as a couple
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Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2013

We stayed at Sorrento Beach Motel for 6 nights - it was a mixed experience. The motel is located in Sorrento, about 20 mins drive away from Mornington (town) itself, and pretty isolated from everywhere else. Sorrento is a pretty little town. As for the motel itself, it is clean, well-suited for couples or a small family. We had our 3 year old son with us. Don't expect genuine friendliness (if this is something you appreciate) from the motel owner - whenever we requested for something, it was pretty clear by his body language and tone that it seemed like we were bothering him. So our experience far contradicts the reviewers who felt the owner was friendly. In addition for 4 nights, the Internet (which is supposed to be free) was not working, and this impacted our plans, as we had to check opening hours of visiting places and tours, etc. Although there is daily housekeeping provided, the cleaning is extremely basic, crumbs on the floor were not vacuumed, and bathroom was not properly cleaned. Expect some bed bugs, as our little boy was badly bitten by bed bugs, which resulted in welts over his face and legs.
As much as the room itself was decent, we will not return to this motel because of the half-hearted customer service which made us feel uncomfortable. Only check in here if there are no other options in Sorrento, and if customer service is not something important to you.

  • Stayed: December 2013, traveled with family
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3  Thank Hidayah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorrento780, Manager at Sorrento Beach Motel, responded to this reviewResponded January 3, 2014

This is a blatantly fallacious review! We are indeed astounded that blatantly fallacious and unfounded reviews are not bound by legality of fact. We demand an immediate retraction, in particular to the fallacious and damaging reference to BED BUGS!

1. This property DOES NOT HAVE BED BUGS, now, or at anytime during our 3 year ownership!
As experienced, long term motel owner/operators we deem it imperative to ensure that the property IS professionally inspected quarterly, and constantly monitored by owner, management and diligent housekeeping staff to pre-empt such an occurrence.
2. We are indeed in a seaside environment, hence the "welts" occurring specifically on the face and legs of the child only, could perhaps be attributed to mosquito/insect bites; once again we have pre-empted this by screening all windows and providing insect spray in every unit. We do NOT have control over the natural exterior or environment.
3. The property did indeed experience internet failure for a period of 2 DAYS during the guests' stay; a fact, over which we had no control, which can be verified by our provider and which was indeed relayed to the guest.
4. Our property is renown for its fastidious presentation and cleanliness; scrupulously executed by our equally fastidious, professional housekeeping staff; being core to the success of the business.
5. Customer Service is also core to our business; a fact to which reviews will attest.

Feedback of a factual nature is certainly appreciated and indeed assists our continuing efforts to provide ultimate customer satisfaction.

Carol
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

We were really happy with the Sorrento Beach Motel.
The owners were really friendly and offered good suggestions for restaurants in the area.(The Surrento Hotel food was great)
Our room was very clean and fresh with everything we needed.
We would definitely recommend this Motel.

  • Stayed: November 2013, traveled as a couple
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Thank aldrea1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarySorrento, Manager at Sorrento Beach Motel, responded to this reviewResponded January 2, 2014

Thank you for taking the time to review the property. Your feedback is greatly appreciated as we constantly endeavour to improve the property and service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

We stayed for one night before a trip on the ferry towards the Great Ocean Road. We received a warm welcome and low fuss check-in.

The room was clean and had everything we need. It wasn't anything special but represented good value. We were located about a 10 minute walk from the town of Sorrento which was very convenient.

Overall, we were pleased.

  • Stayed: November 2013, traveled as a couple
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Thank wiggyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarySorrento, Manager at Sorrento Beach Motel, responded to this reviewResponded January 2, 2014

Thank you for taking the time to review the property. Your feedback is greatly appreciated as we constantly endeavour to improve the property and service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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