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“Worst Service Ever!!”
Review of The Victoria Hotel

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The Victoria Hotel
Ranked #12 of 13 Rutherglen B&B and Inns
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Worst Service Ever!!”
Reviewed February 25, 2013

We made a booking at the Victoria Hotel one week before arriving. On arrival we were told that there would be a wait which we were fine with. Almost 2 1/2 hours later we were finally served our meal which was sub standard. Definitely would not recommend this place to eat!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Furgsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Sydney, Australia
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 21, 2013

The Vic is great value and the owners are doing it up beautifully. Not too fancy or modern, retaining all the charm of a country hotel but clean and comfortable.

Meals are good - would be even better if breakfast was served.

Terrific that it is now airconditioned.

Room Tip: Room 3 is a good size and opens onto the front verandah. It could be noisy with traffic in the nigh...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMKEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wodonga
2 reviews
Reviewed February 18, 2013

A really well thought out package for a de-stress break. The staff at the Victoria Hotel are lovely and the food was amazing at both The Pickled Sisters and Victoria Hotel (Mrs Brown Restaurant). Thankfully I didn't choose the 'heart-attack' breakfast, I think it would feed a small army. Drew you do a great job!. Bec at Cofields was just lovely, (and Bec at the Vic is a sweetie).

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deids_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 15, 2013

The boobs bikes and bubbles was a fantastic package and great value. Very friendly people especially the wonderful Sarah and meals at Mrs Browns restaurant delicious. The bike ride to the winery and for lunch was doable especially for someone who had not been on a bike for 20 years.

Room Tip: If summer try for an airconditioned room
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1962Car0line
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2013

A large group of us stayed at the Victoria hotel in rutherglen over the Australia Day long weekend cause we were in town for a wedding. The staff, Sarah and Sean and Drew the chef we're all sooo friendly and helpful and made us feel so welcome. The food was delicious- really yummy chicken schnitzel and the big breakie is just what you need after a huge night at a wedding! It was very affordable and out of all the places to stay in rutherglen- this is the best! A perfect place to go in a large group for a weekend away!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoLoCorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 8, 2013

Stayed one night in room 4. NO WORKING SMOKE ALARM!! cracked shower glass, double sheets on queen bed, no fridge,no cups,no milk,'dead' pillows, cobwebs, junk left on staircase,poorly lit corridors,disinterested staff

Room Tip: Don't take room 4!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrsBrown1868, Owner at The Victoria Hotel, responded to this review, February 20, 2013
Dear Neil
Thank you for taking the time to write your review, I am sorry that you didn't enjoy your stay with us and will take on board your comments for housekeeping and maintenance.

Regards

Sarah Pilgrim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
133 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 6, 2013

Comfortable old-fashioned accommodation in a lovely old Victorian balconied pub.

Lovely owners and staff, always happy to help with service and local information. Sarah (owner) said to me as I thanked her for a great stay "one of the nice things about owning your own business is that we can only employ people we like", and everybody's friendliness shone through, even on a busy Saturday night dinner and an early Sunday breakfast in a January heatwave (aircon in guest areas worked well!).

Still some renovation work to do but this doesn't spoil a great experience. Food and service in the dining room was excellent and we really enjoyed our stay. We'll be back!

Room Tip: They have quiet rooms with (basic) ensuites, well soundproofed from the party areas - we barely hear...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SASG19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrsBrown1868, Owner at The Victoria Hotel, responded to this review, February 20, 2013
Thank you for your kind comments we are all so glad you enjoyed your stay as much as we all enjoyed serving you.

Regards the staff at the Vic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Victoria Hotel

Property: The Victoria Hotel
Address: 90 Main St, Rutherglen, Victoria 3685, Australia
Location: Australia > Victoria > Rutherglen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites
Hotel Style:
Ranked #12 of 13 B&Bs / Inns in Rutherglen
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Victoria Hotel 2*
Number of rooms: 20
Official Description (provided by the hotel):
This Heritage listed building has changed little over the past 140 years and is currently being renovated to reflect its former grandeur. Think lofty ceilings, open fireplaces, gracious verandas, beautiful stained glass windows and a traditional Australian front bar with tap and boutique beers and an impressive list of wines. We offer accommodation, an award winning cycle concierge service and quality pub dining as well as more upmarket dining offer in the newly renovated dining room. ... more   less 

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