I found the hotel to be deplorable. On night one when we arrived we found our room to be okay. It was old and needed renovations but we were ok with it. I noticed the toilet was slow, it would fill all the way up to the point of overflowing then go down. The next morning it did overflow. When I asked to have the toilet checked on, they said they would move our room down the hall. I said no problem and that we could do it when we got back from our days events. When we did return later that ight our room was given away, we then had to carry all of our things from the second floor to the first. The morning of our check out, I went to get a shower and their were roaches in the bathroom. Again the toilet would not flush properly and when showering I has to stand in a tub of water because it too was not draining. When checking out on 7/2, I was treated rudely by a balding man in a red shirt. I wish I would have gotten his name. I told this man what had happened, I wanted no more than an "I'm sorry about that". That was far from what I got. After telling the man about our experience he printed out my receipt, stating Im not going to disagree with you but it was probably a waterbug we get on the first floor and not roaches. I said I know the difference it wasn't black it was brown. The man then circled the nightly charges saying " this is for your two TROUBLESOME" nights. Not another word to me,. Not an I'm sorry or anything. I will never stay in this place again. I further will inform all my friends and family that travel to mountain city of my experience with Americourt.
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