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“Great resort with beach near by”

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Portsea Village Resort
Certificate of Excellence
Reviewed March 5, 2014

Very good location, beautiful beach is near by, just 3-5 minutes walking.
Room was clean .
Bed and bathroom were good but I was disappointed about wifi was not working well & heater, was not warm enough.
Food was okay.

Room Tip: Like indoor heated pool
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  • Stayed: August 2013, traveled with friends
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Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 - 82 of 98 reviews

Reviewed January 26, 2014

we have spent a wonderful week here - great apartment overlooking the pool, great facilities, great location and we lucked into some great weather.
There is nothing else around that has a lovely pool, tennis court, over the road from the Portsea hotel, beautifully appointed apartment, beaches, golf clubs and national parks that come close to this place at this price.
We would highly recommend this place for a small group, young family or a couple.
Be careful to request the "better" apartments that have been renovated.
The hot water is an issue - have to run it for a while to get it hot.

Room Tip: make sure you get a renovated room
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  • Stayed: January 2014, traveled with family
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1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

We had a great stay here in a two bed apartment. The apartment is equipped with everything you would need to make it a great place to stay long term .full size kitchen etc if you wanted to cook for your dam etc. rooms are large and a very good modern decor .. Would certainly stay here again

  • Stayed: September 2013, traveled as a couple
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2  Thank Andowhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

My husband got us a night here for my bday. It cost around $300 so we were expecting big things! The location and look from the outside we're the only decent things. Room was old and rundown, there was no hot water or should I say we were told you have to run the shower for 20 minutes to get hot water, so there was you just had to wait 20 minutes! It says restaurants on the website but there is only one and it wasn't open for us, apparently only opens Sunday mornings for breaky. I emailed to let them know how disappointed we were, got an interim response but nothing since.

  • Stayed: September 2013, traveled as a couple
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6  Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2013

Overall my wife and I were very happy with the apartment with its modern furniture. We much prefer to stay somewhere like the Grange than a standard hotel. It was very quiet and relaxing, highly recommended!

Stayed: September 2013, traveled as a couple
Thank Foodie32a2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeBellinzona, Manager at Portsea Village Resort, responded to this reviewResponded October 1, 2013

Hi, Thank you for taking the time to let us know how you enjoyed your stay with us. we do have apartments for couples and families and plenty of space and activities for all.
Our team certainly appreciated your comments and look forward to you staying with us or at one of our Grange properties soon.

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Reviewed August 22, 2013

Just wanted to say thank you for our lovely relaxed "winter" stay at The Grange, our apartment had a lovely view we loved watching the ferry coming to and from Queenscliff and the cargo ships making their way to the heads. Our apartment was really warm and had all the amenities we could ask for. The outside of the building has just been painted and looks really fresh and modern. The location was great for our daily walk along the Portsea pier, our trips to some of the many local wineries, there were lots of golf courses and great local shopping. The service from all the staff was warm and relaxed and we got "lots of smiles". Our Sunday breakfast was really delicious alot to choose from - those tomatoes with basil and mushroom with thyme really really yummy! We look foward to coming back again soon.

Room Tip: The 3rd floor rooms have great views
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  • Stayed: August 2013, traveled as a couple
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Thank viperflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeBellinzona, Manager at Portsea Village Resort, responded to this reviewResponded August 25, 2013

Dear Guest,
Thank you on behalf of our team for taking the time to let us know how much you enjoyed your stay. We all appreciate receiving feed back from our guests, and this positive review rewards our team for the professional way that they go about doing their job. We look forward to welcoming you to stay with us in the future.
Regards, Irene Osborne

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Reviewed August 4, 2013

We stayed overnight in June and did not have any hot water when we came home at 11 pm or the next morning at 6am when we had to leave. We contacted the receptionist by email when we were home and were told that she should have told you that it takes a long time for the hot water to come through in the morning. Two receptionists knew we were leaving early and neither said anything! However this does not explain why there was no hot water at 11pm. We ran all hot water taps for 30 mins in the morning before we had to get dressed without a shower and travel to Perth. We paid $300 for a disappointing and stay and have not had replies to my following emails where I have questioned their explanation. The apartment was newly renovated. We saw a phone number for "after hours" help in the foyer as we were leaving but this is does not help you when you are in the apartment. When we checked in there was no explanation about facilities, phones etc. We were given a key and told how to find the apartment.

  • Stayed: June 2013, traveled with friends
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2  Thank Margie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeBellinzona, Manager at Portsea Village Resort, responded to this reviewResponded August 10, 2013

Hello, Thank you for your review. Sadly, we have failed to communicate the important information to you. We do have a 24 hour contact and we use our welcome letter and information in the apartment to give these details. We prefer to address a problem immediately to ensure the comfort of our guests. In future we will advise guests at check in where this information is to be found and avoid this happening again.

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Additional Information about Portsea Village Resort

Address: 3765 Point Nepean Rd, Portsea, Victoria 3944, Australia (Formerly The Grange at Portsea Village)
Phone Number:
Location: Australia > Victoria > Mornington Peninsula > Portsea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Portsea
Price Range: $217 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portsea Village Resort 4*
Number of rooms: 25
Official Description (provided by the hotel):
Portsea Village Resort is surrounded by beaches, fishing, scuba diving, snorkeling, whale watching, dolphin swims, cliff-top beach walks, golf courses, wineries, heritage sites and unique Australian wildlife in the nearby National Parks. It is perfectly positioned for ferry rides across Port Phillip Bay to Queenscliff & the Great Ocean Road. Portsea Village Resort is a boutique Mornington Peninsula Resort including 25 contemporary apartments, restaurant and bar, indoor heated mineral pool & spa, sauna, outdoor heated swimming pool & spa, gym or tennis court and squash court. The stylish one, two and three bedroom apartments include a spacious open living area, complete with TV, DVD and complimentary Foxtel, WiFi, fully equipped kitchen, dining area, laundry facilities and your own private balcony. ... more   less 
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