We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great food, Poor service”

Tandoori Mahal Indian Restaurant
Cuisines: Indian
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Late Night, Dinner, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Drysdale, Australia
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great food, Poor service”
3 of 5 bubbles Reviewed November 10, 2012

What a shame this restaurant falls down in the service arena as it's food is really very very good. During booking we confirmed it was BYO, but the waitresses seemed surprised we arrived with our own drink. We were seated in the front section, there is a back section with upstairs leading to the front of restaurant area. First to order in our section, we were the last to receive our orders. Our entree was brought relatively promptly but that is where the service stopped. Our main meal took over an hour to arrive, whilst we watched others who ordered well after us served first. The head waitress (possibly the owner), seemed to favour the couple sitting around the corner in the window, and they were given priority service over and above anyone else, with her barely acknowledging anyone else dining there. I must say at least one waitress did come and mention our meals would only be another five minutes, but twenty minutes later we were starting to wonder if they had forgotten our meal completely! When it finally arrived there was no apology for it's late arrival. The main course itself was DELICIOUS! But was it worth the long wait? Probably not. ,We were not offered any further top ups of our water or any other beverage after the initial glass of water, and whilst we waited after our meal, we were not offered desert (waitresses may have been too busy dividing their tip jar rather enthusiastically at the counter). The price of the meal was very reasonable and the restaurant area was very clean and tidy. I should mention the restrooms were upstairs with no apparent disabled access, and the door to the ladies restroom had no internal door handle, and thus the door was left wide open giving part of the upper level full view of the basin and washing area in the ladies restroom. For such a minor repair required, the owner really should make the effort to fix this. We felt it an utter shame that this restaurant fell down so appallingly in the service dept, as even though the food was fabulous, we will try somewhere else in future.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank mysteryblogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

51 reviews from our community

Visitor rating
    14
    24
    7
    3
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Queenscliff, Victoria, Australia
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great Indian food”
4 of 5 bubbles Reviewed July 25, 2012

Have eaten there twice in the last 3 months and both times the food has been consistently good. Really yummy, good quality meat and prawns, and lovely tasty spices. I like hot food and they did the Vindaloo at an '8' the first time I went and a '9' the second time and was great. Korma, Tikka Masala and the veg dishes were all lovely too. Service friendly, lovely decor, would recommend. Just difficult to find their details and number on the web for some reason when wanting to book. Great value, went in group of 6 each time and split bill and was only $35 each and there were entres, mains, couple of deserts, alcohol and coffees, though the coffee machine was broken second time. We are a group of mums and can't get there till 8pm so one of few places on Bellarine that takes later orders too.

  • Visited June 2012
    • Value
    • Service
    • Food
Helpful?
1 Thank MammaMac3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portarlington, Australia
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“An interesting variety of Indian food in this new restaurant in town.”
4 of 5 bubbles Reviewed February 8, 2012

Very friendly and quick service on arrival. We chose not to have an entree, but my wife and I shared 2 mains - Kadhai Chicken and Lamb Korma, which were both delightful, reasonably mild as Indian food goes. We also had one serve of Basmati Saffron Rice, although 2 serves would have served us better to blend with the mains. For dessert, we had Mango Kulfi, a homemade Indian ice cream, most refreshing on a warm evening.
My only criticism would be regarding my cold bottle of sparkling shiraz. (its a BYO wine Rest) that when I asked for an ice bucket to keep it cold, I was given an ice bucket with tap water and half a dozen small ice cubes, which I'm afraid did nothing to keep the temperature down. It was a very hot evening though, and the restaurant was kept quite cool for almost a full house.
Overall, a recommended eating out experience in Portarlington, which I hope the locals and visitors get behind.

  • Visited January 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Great food poor service”
3 of 5 bubbles Reviewed February 4, 2012

We went here with friends for my birthday. Upon arival we were seated quickly then we waited we weren't offered drinks other then complimentary water. When we asked for a wine list we were told that they only have one and someone else had it. Finally we got a drink which was the only one we had for the whole night as we weren't offered any others. The staff are quite prompt with food ordering and the food here is very nice. It's a shame that the staff here aren't providing a better food and drink service.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Walkabout063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Tandoori Mahal Indian Restaurant also viewed

Portarlington, City of Greater Geelong
Portarlington, City of Greater Geelong
 
Portarlington, City of Greater Geelong
Portarlington, City of Greater Geelong
 
Portarlington, City of Greater Geelong
Portarlington, City of Greater Geelong
 

Been to Tandoori Mahal Indian Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing