What a shame this restaurant falls down in the service arena as it's food is really very very good. During booking we confirmed it was BYO, but the waitresses seemed surprised we arrived with our own drink. We were seated in the front section, there is a back section with upstairs leading to the front of restaurant area. First to order in our section, we were the last to receive our orders. Our entree was brought relatively promptly but that is where the service stopped. Our main meal took over an hour to arrive, whilst we watched others who ordered well after us served first. The head waitress (possibly the owner), seemed to favour the couple sitting around the corner in the window, and they were given priority service over and above anyone else, with her barely acknowledging anyone else dining there. I must say at least one waitress did come and mention our meals would only be another five minutes, but twenty minutes later we were starting to wonder if they had forgotten our meal completely! When it finally arrived there was no apology for it's late arrival. The main course itself was DELICIOUS! But was it worth the long wait? Probably not. ,We were not offered any further top ups of our water or any other beverage after the initial glass of water, and whilst we waited after our meal, we were not offered desert (waitresses may have been too busy dividing their tip jar rather enthusiastically at the counter). The price of the meal was very reasonable and the restaurant area was very clean and tidy. I should mention the restrooms were upstairs with no apparent disabled access, and the door to the ladies restroom had no internal door handle, and thus the door was left wide open giving part of the upper level full view of the basin and washing area in the ladies restroom. For such a minor repair required, the owner really should make the effort to fix this. We felt it an utter shame that this restaurant fell down so appallingly in the service dept, as even though the food was fabulous, we will try somewhere else in future.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.