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“Quaint and cosy!”

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Annie Roe's Luxury Bed & Breakfast
Ranked #9 of 13 Olinda B&B and Inns
Melbourne, Australia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Quaint and cosy!”
Reviewed August 1, 2012

My partner and I stayed in the city view room and we were impressesd with the layout and facilities. We had a nice relaxing time and found the location of the property was central to lots of things in the Dandenongs and within walking distance to the local restaurants. My only comment was that there were a few maintenance issues that needed attending to, but found it to be clean. We really enjoyed our two nights at Annie Roe's.

Room Tip: City view room was separate from the main house and noise free.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gayle t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise B, Owner at Annie Roe's Luxury Bed & Breakfast, responded to this review, August 2, 2012
Thank you for taking the time to write a review, with the maintanence Issues if brought to my attention we would do our best to rectiify them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
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    4
    4
    0
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5
27
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Business
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 30, 2012

My partner and I stayed in the city view room on a Friday night. When we stepped inside the fire was already on and the room was toasty. It was quiet, secluded and relaxing. We really enjoyed our stay.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leasha123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise B, Owner at Annie Roe's Luxury Bed & Breakfast, responded to this review, August 1, 2012
We are so glad you enjoyed your stay. and thank you for taking the time to write a review. Kind Regards Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed July 28, 2012

You will regret staying here - trust me! Severely overpriced at $250/night. Overall the property is unkept - watering cans lying around, weeds, unswept paths etc. The rooms themselves are spotless clean and modern. Whatever you do, don't stay in the penthouse above the owners and don't take children as the owners are not child-friendly. We were greeted at the door with "Oh, you have a baby...this is a couples only b&b" and then it all went downhill from there with knocks on our door asking our 2yr old toddler to keep the noise down - all she was doing was running around as toddlers do and apparently "sounds of thunder" was coming through the floorboards to the owners downstairs.

Luckily for the owners, we are people who avoid conflict and tried to make the best of the situation in a calm non-confrontational manner. I don't think many others would have been as patient as us and would have given them a piece of their mind.

I'm not sure how they keep their B&B running with such poor hospitality such as was shown to us. We were made to feel like we were walking on egg shells which made for a very uncomfortable stay - in fact we left one night early as we could not stand it any longer.

Nowhere on their website do they make mention of kids not being welcome. Better to state it on the website than breaking it to guests when they arrive. Also, I agree with previous writers re the all the rules etc which are plastered all over the place - full of reminders of all the things they don't want you to do while staying there. Also the breakfast was very ordinary for a $250/night place - some packetted cereal, minicup of yoghurt, a few slices of bread in gladwrap and some danishes.

In hindsight, we should have told them we had a child when we made the booking however we didn't think we needed to as we were self sufficent - we brought our own portacot and food/supplies for our daughter - remember she is two years old and sleeps 7pm-7am without waking! The owner wanted to charge us $25 extra for the additional cleaning cost associated with kids who can have sticky fingers...yep absolutely unbelievable!

The owners need a lesson in good hospitality. I predict the owner will respond in defense however you make up your own mind. It's amazing to see so many negative reports about this place on trip advisor.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Gooma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise B, Owner at Annie Roe's Luxury Bed & Breakfast, responded to this review, August 1, 2012
A very harsh review, you purchased a Scoopon Voucher for atwo nights stay with bottle of sparking wine for $250.valued at over $500. On the voucher it clearly states 1 couple (2 adults only). I was surprised when you arrived with a child. Children are welcome by prior arrangement at a rate of $25 (as per our website). And the parents are expected to keep the child under control, out of consideration for other guests and the hosts.



We live in a rainforest, so you will find leaves around the place from time to time if we have had an exceptionally windy night. We do our best to keep it clean. There is one watering can by the tap for fire reasons I keep it there next to fire hose.



We would have offered you refund but as you had booked with scoopon offer 2 nights for the price of one it was out of our control as you had stayed the one night.



The rooms spotless clean and modern (surely this was good)
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Melbourne
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2012

This was an ideal couples 2 night getaway purchased from a group buying website. We found the Penthouse Suite absolutely beautiful and immaculately clean. As it was a June stay and very cold, the cosy atmosphere with the gas burner kept us very warm. The separate bedroom was gorgeous, as was the remainder of the apartment. We were most impressed with the design and attention to detail. The continental breakfast provisions were sufficient and what we expected. The owner was very welcoming and helpful. The kitchen was well equipped and spotlessly clean. Bathroom was a good size, layout and very clean also. The views of the city from this upper apartment were fantastic. In warmer weather the outdoor setting on the balcony would be ideal. I would recommend this to couples or solo travellers. The couch/bed could provide for a younger family member.

Room Tip: Penthouse Suite offers good views
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 19, 2012

Lovely area but this B&B is overpriced. My son and I had to share the double bed which almost filled the one room of this glorified garden shed. The first thing we saw was a notice asking us to remove our shoes. The next notice warned that any confetti left behind would incur extra cleaning charges, and so on. The lavatory and shower were situated in a screened off part of the room with an ill-fitting sliding door. The remaining few spaces were cluttered with cushions and knickknacks. Again a notice warned that if any of this appalling kitch was discovered missing there was a list of charges that would follow. The breakfast was of the prepacked serve yourself variety, but there was plenty of it. The only hint of the advertised luxury was a decanter of sherry and an artificial flower (charged for if removed). We had pre-payed so stayed for the pre-booked five days but the room was not serviced each day. If the B&B had not insisted on a fifty percent deposit we would have found an alternative on arrival. I would certainly never go there again.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheTyke186299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise B, Owner at Annie Roe's Luxury Bed & Breakfast, responded to this review, June 20, 2012
I am very disapointed to here that you were not happy.
The booking was done online and at no time did you mention that you would be father and son. On arrival i was a bit worrried but you said it would be ok. When booking online you would have seen on the website that our cottages are for couples as we only have queen size beds. Yes it is a small cottage as is advertized as this.( no deception is intended) Photo's can also be viewed.
Also on the website - for longer stays room is serviced every three days. which it was.
I spoke to you on several occasions , and at no time did you say you were unhappy, quite the opposite. It was my understanding that you wrere here to visit relatives and would only be sleeping here so the size did not matter.
If you had spoken up while you were here something elce could have been arranged.
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Melbourne
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 2, 2012

Positives:
City cottage was worn out but cute, 3 levels with a spa. Would have been very cosy 10 years ago.

Negatives:
The website boasted city views with a continental breakfast upon arrival. Upon arrival city views were no where to be seen and the continental breakfast was 4 pieces of stale bread wrapped in glad wrap, pre packaged cereal and barely enough milk for 2 bowls.

Amenities were broadly tired and tasteless.

Above all the service was appaling enough to ruin our one night stay and compel us to write our first ever review. After a cold welcome from the hosts, we later asked at 9 pm on a Saturday night for the DVDs that were advertised to be in our room. In the 60 seconds it took the hostess to get the DVDs the host also found time to snarl "do you know what time it is"...followed by profanity that we'd rather not repeat.

The next morning we were reminded about the 10.30 checkout at 11am and informed that we would be charged an extra $25. Upon letting the hosts know our disappointment at the service, we were stood over (quite literally), and informed that "they didnt bother us so we should not bother them", and that "consideration goes both ways". I think they need to be reminded that for $250 a night it is reasonable to expect some level of service, rather than an expectation that guests will not "bother" the staff.

Definitely would not recommend.

Room Tip: Better quality rooms and service at better value can be found in close proximity. Cafe ivy in orlind...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ro N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise B, Owner at Annie Roe's Luxury Bed & Breakfast, responded to this review, June 4, 2012
Thank you for your comment, i would like to address all parts of your comments individually;

1. City View

The Cottage does have City views, but the day/night of your stay the cloud cover was low. This is beyond our control.


2. Breakfast;

Breakfast Consisted of 2 Yogurts 2 Croissants, 4 slices wholemeal bread, 2 boxes cereal, 2 packets porridge, jam, butter, orange juice, 1 jug -containing litre milk. All Fresh!!
All for one night accommadation.

3.After a cold welcome from the hosts, we later asked at 9 pm on a Saturday night for the DVDs that were advertised to be in our room. In the 60 seconds it took the hostess to get the DVDs the host also found time to snarl "do you know what time it is"...followed by profanity that we'd rather not repeat.

You were greeted by Me Denise the host, to a warm cosy cottage the fire had been on all morning to make sure it was warm for you.You knocked on our door at 9.30 pm and asked for DVD’s I promptly gave you 6 of our DVD to look at no question. Yes you were late coming to us for them but at no time was I rude to you.

4.The next morning we were reminded about the 10.30 checkout at 11am and informed that we would be charged an extra $25.

The Question of the late check out- Guest come to stay at Annie Roe’s and we respect there privacy. There is a sign in the room that states check out 10.30 am and late check out is your responsibility to inform before hand. As we have a cleaner who is paid by the hour so keeping her waiting costs us. you are also remined when siging the booking in form on check in that check out is 10.30
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Melbourne
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 29, 2012

The Penthouse room is quite an attractive design and the view is lovely
However this property relies heavily on its location in The Dandenongs and its elevation and views. There seems to be very little atmosphere in the room.
There is a spa in the bathroom quich is a good size. However you are given 2 very small plain packet soaps and there are rather tacky prices on 2 candles and some bath salts at the edge of the spa. The towels are old tired and very small.(so take your own spa goodies and 2 large towels)
Using an online voucher at $125, expect breakfast to consist of small packet cereals and bread in zip lock bags. Pretty poor by any standard. There is barely enough milk in 2 small jugs in the fridge. (Olinda tea rooms are a lovely venue nearby for a hot breakfast)
Also get your coffee fix before arrival. There are just Nescafe instant coffee sachets in the room. Not a decent coffee or plunger in site.
You will also find a second tacky price list on the kitchen bench for some drinks in the fridge and several other available items.
I wouldn't advise this place as a preference

Room Tip: Try somewhere else in the region.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alisondMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Annie Roe's Luxury Bed & Breakfast

Property: Annie Roe's Luxury Bed & Breakfast
Address: 4 Monash Ave, Olinda, Victoria 3788, Australia
Location: Australia > Victoria > Olinda
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #9 of 13 B&Bs / Inns in Olinda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Annie Roe's Luxury Bed & Breakfast 3.5*
Number of rooms: 3
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Also Known As:
Annie Roe's Luxury Bed & Breakfast Olinda, Australia - Victoria

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