My family and I went to Panera Bread on Saturday night at 6:30 pm on November 16, 2013. They were not very busy. The guy taking our order was fine; however, he was distracted by the cooks, and it took a while to get our food ordered. The food was prepared quickly. When I picked it up, they had substituted a piece of bread because they were out of apples. We were not even asked which item that we wanted for a substitute. This was to accompany a 1/2 turkey sandwich. Basically they were serving us a bread meal. It was pretty ridiculous. The guy who handed me the food was not very happy that I did not want the bread. He offered no apology, but showed a very negative attitude. There was a lady next to us had ordered soup and had been given pasta instead with being asked. Do yourself a favor and go somewhere else.