We recently stayed on a Sat & Sun night in April 2013. When we walked in the room we immediately smelled something perfume like. I am sensitive to perfumes & chemicals (actual allergies). My eyes got infected and it also felt like I was breathing in powder. I went down to talk to the front desk clerk. The hotel was full and they couldn't transfer us into another room. She mentioned that the hotel cleaning staff sprays something to prevent and counteract odors and smells. She told me that the spray was perfume like and called Tropical Breeze or Tropical something. She was very nice and found the hotel's O-zone filter (it is used to remove odors and cigarette smells). We ran this for several hours in our room Sat night and it was much better by the next morning. We asked them NOT to spray anything when they cleaned on Sunday but we had a problem again on Sunday although not quite as bad as the night before. We again asked for the Ozone filter and ran it for several hours again.
And, one days we got a 5 am phone wake up call even though we didn't order one.
When we checked out on Monday, I spoke with the front desk manager. It was almost like he was blaming me for everything. He commented that I had not informed them not to spray chemicals in the room and that I was the only person that ever complained. I told him that my husband and I travel frequently and that I work at a hotel. I have never (over several years) had a problem before at any other hotel or on any of the cruises we had taken. I was surprised that they didn't seem concerned about people allergic to or sensitive to perfumes and chemicals. I then asked him about the 5 am wake up call. He showed me the list and said "well you put your request in, it is listed right here" and again blamed me. I don't like being accused of lying. I pointed to the list and said that the person wrote the wrong # and you could see that he/she tried to correct the room number instead of crossing it out and writing it again. The room number was sloppy and we got called. He didn't seem to care.
This hotel offers a free hot breakfast buffet. It looked a bit tacky when the staff and maids walked through the buffet to help themselves (in front of the guests). It is nice that they provide breakfast to their staff, but at least wait for everyone to be gone. The same manager wasn't bothered by this either when I mentioned it to him.
Good points: the hotel is located in a good area. It is near the highway and easy to get to. It is surrounded by a large variety of places to eat and shop. It has a pool and fitness room.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites in Mt. Juliet-Nashville area 19 miles away. The newest Mt. Juliet hotel is just quick 10 miles away to Nashville International Airport (BNA). Our spacious guest rooms and executive suites are beyond exceptional in decor and privacy and have everything you expect from an informatively designed hotel. All rooms include refrigerator & microwave, wireless high-speed Internet, work desk, ergonomic chair with ottoman, and 32' flat panel TV. Holiday Inn Express & Suites in Mt. Juliet will be a perfect lodging facility for business and leisure which includes a 24-hr business center, 24-hr guest laundry, 24-hr fitness center, and the salt water indoor heated swimming pool. Start your day off enjoying our complimentary Express Start breakfast across from a 63' flat panel TV and Internet access pods chairs. From our 'fresh, modern style' decor, state-of-the art amenities and modern eatery, our guest have the most memorable experience. Area attractions: Nashville Super Speedway 'closest and preferred hotel', Nashville Shores, Hermitage Andrew Jackson, Providence Market Place, Grand Ole Opry, golf, etc. Businesses: Del Webb, Dell Computers, Lochinavr, Nashville Auto Auction, Bridgestone Firestone, Cracker Barrel Corporate Offices, Genesco Hospitals: Summit Medical Center, University Medical Center Stay Smart at the Holiday Inn Express & Suites Mt. Juliet, TN. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Mt Juliet-Nashville Area
- Holiday Inn Mount Juliet