First of all I booked in advance and both rooms had been canceled when I arrived. They did eventually find two more rooms on the same floor although not together as I had booked. The room my teenage girls got (this was supposed to be for a 16 year olds birthday pool party) seemed ok. However, the room me and my husband got smelled strongly like wet dog. I reported this and was told the only other room was on another floor. Not wanting to leave the girls completely unsupervised I declined and kept the smelly room. The girls did enjoy the pool. Very nice. He even let them stay a little longer after the normal closing because of the birthday. The 'lady' running the breakfast the next morning was VERY rude! I informed the desk that ahe apparently needed help since she was complaining the whole time to everyone that she had no help. It didn't help. She continued complaining. I eventually suggested that we just go to Cracker Barrell down the road for breakfast.
I called the 800 number the next day to tell them about the problems and encountered yet another rude employee. Unbelievably he worked for the customer satisfaction line and thought nothing of the smelly room or the very rude employees. No help there either!
We will never stay in another Holiday Inn!!!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites in Mt. Juliet-Nashville area 19 miles away. The newest Mt. Juliet hotel is just quick 10 miles away to Nashville International Airport (BNA). Our spacious guest rooms and executive suites are beyond exceptional in decor and privacy and have everything you expect from an informatively designed hotel. All rooms include refrigerator & microwave, wireless high-speed Internet, work desk, ergonomic chair with ottoman, and 32' flat panel TV. Holiday Inn Express & Suites in Mt. Juliet will be a perfect lodging facility for business and leisure which includes a 24-hr business center, 24-hr guest laundry, 24-hr fitness center, and the salt water indoor heated swimming pool. Start your day off enjoying our complimentary Express Start breakfast across from a 63' flat panel TV and Internet access pods chairs. From our 'fresh, modern style' decor, state-of-the art amenities and modern eatery, our guest have the most memorable experience. Area attractions: Nashville Super Speedway 'closest and preferred hotel', Nashville Shores, Hermitage Andrew Jackson, Providence Market Place, Grand Ole Opry, golf, etc. Businesses: Del Webb, Dell Computers, Lochinavr, Nashville Auto Auction, Bridgestone Firestone, Cracker Barrel Corporate Offices, Genesco Hospitals: Summit Medical Center, University Medical Center Stay Smart at the Holiday Inn Express & Suites Mt. Juliet, TN. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Mt Juliet-Nashville Area
- Holiday Inn Mount Juliet