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“Quality Hotel Tabcorp Park”

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Quality Hotel Tabcorp Park
Ranked #1 of 2 Hotels in Melton
Certificate of Excellence
Reviewed July 30, 2013

I recently stayed at the Quality Hotel Tabcorp Park and was really impressed with the experience of my stay there. The room was very spacious, well equiped, well maintained and pleasant. I had a great night's sleep and the staff were all really friendly. I would recommend the Quality Hotel Tabcorp Park to anyone.

  • Stayed: July 2013, traveled as a couple
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Thank Rctuttleby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, Manager at Quality Hotel Tabcorp Park, responded to this reviewResponded September 10, 2013

Dear Rctuttleby

We very much appreciate your comments regarding your stay at the Quality Hotel - Tabcorp Park. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards

Robert Costabile
Food & Beverage Operations Manager
Tabcorp Park Melton

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53 - 59 of 68 reviews

Reviewed July 28, 2013

Although the room was large and modern, my partner and I didn't sleep at all!

The bed was terribly hard and our room was facing the freeway, where the noise carries and was really loud all night.

The receptionist was neither friendly or helpful.

  • Stayed: July 2013
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2  Thank SerandDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, Manager at Quality Hotel Tabcorp Park, responded to this reviewResponded September 10, 2013

Dear SerandDi
Thank you for taking the time to tell us about your experience at the Quality Hotel - Tabcorp Park
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Quality Hotel Tabcorp Park, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Robert Costabile
Food & Beverage Operations Manager
Tabcorp Park Melton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

I guess if you stay at a hotel trackside, you should expect noise. But they were still calling races after 11pm, and your bed is perhaps 20m from the track. I had a throbbing headache all night after attending a function here. More attention needs to be paid to sound-proofing. While the room was modern and spacious, there was no cable tv and the queen bed was two singles pushed together. Instant coffee only - no plunger. Iron did not have a "steam" function.

Room Tip: Suggest a room across the corridor from the track - may be quieter?
See more room tips
  • Stayed: July 2013, traveled as a couple
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2  Thank ExperiencedOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert C, Manager at Quality Hotel Tabcorp Park, responded to this reviewResponded September 10, 2013

Dear ExperienedOz

Thank you for taking the time to tell us about your experience at the Quality Hotel - Tabcorp Park
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Quality Hotel Tabcorp Park, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problems you identified and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Robert Costabile
Food & Beverage Operations Manager
Tabcorp Park Melton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

My partner and I recently had the pleasure of staying at this gorgeous hotel. Upon check in the staff were lovely and helpful and patiently answered all my questions. The room was spacious and modern and the bed was so comfortable. The heating worked well which is a must on a chilly Melbourne winter night and the bathroom was clean and well set out. I really cannot fault the room we stayed in. A+ quality hotel. We also had a meal in the bistro and the prices were fair and the food nice. All the staff were so helpful and we even got to ride in the courtesy bus. It's not often that you go to a hotel and be treated so nicely, it makes your stay so much more memorable and we want to say a big thanks to you all. If we are back your way we will definately call in again. Well done Tabcorp Park.

  • Stayed: July 2013, traveled as a couple
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1  Thank Trish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy S, Front Office Manager at Quality Hotel Tabcorp Park, responded to this reviewResponded September 10, 2013

Hi Trish B,

Wow what a review, we would like to thank you for your feed back. We pride our selves on our hospitality in both our hotel and food and beverage outlets. Our staff were very happy to receive such great feed back.

We are so glad that we have made a lasting memory for you, we would like to welcome you back at a time suitable for you. Please donot hesitate to contact me to make your next booking.

Kind regards

Tracy S

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Reviewed July 3, 2013

Stayed here for business and was impressed by the room size and the comfort of the king sized bed. Everything was spacious, including the bathroom. The continental breaky was average, but inexpensive. Location is fine if you don't have to stay in town.

  • Stayed: July 2013
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1  Thank AWise123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy S, Front Office Manager at Quality Hotel Tabcorp Park, responded to this reviewResponded September 10, 2013

Dear Abby W,

Thank you for your review, we are pleased that you enjoyed your stay with us.
We look forward to seing you again soon.

All the best

Tracy S

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Reviewed June 26, 2013

Traveled up from the Mornington Peninsular, expecting a great night out. Accommodation A++++ all the way, Bistro food was good with pub style prices, Great Venue for watching the trots on a Friday night. would like to say I'd go back however I vote with my feet and I will never return.

Nearing the last race. You can expect to be shoved around and made to feel uncomfortable.
The Bistro gets converted from a Bistro to a Poker Tournament venue, We found our family sitting in the middle of the Poker game, as poker tables are rolled in and any patrons that are in this area are almost physically shoved out of the way, I noticed a few patrons get up and leave once this happened.

I spoke to the on Duty Manager and basically response was tough luck if you don't like it leave.

This left use with no option but to return back to our room.

Had this been explained on the Venues Website or when We booked in, We would have not gone ahead with the booking.

We have attempted to raise this problem with the Venue via email , However once again treated with disrespect as they couldn't be bothered responding.

All I can say is the people running the Poker side of things will shove you, glare at you and make you feel as uncomfortable as they can.

This is not a Family Friendly Venue.


Regards
Andy

  • Stayed: June 2013, traveled with family
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4  Thank Andy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

The room was exceptionally large, plenty of storage space, king sized bed, lounge area, table and chairs as well as a large desk area. The bathroom was sensational, separate shower and a bath, extremely modern and very spacious. Sky racing in room. The room would be very suitable for an extended stay, but we were only there on race night. It was a bit disappointing however to find when we arrived that we had not been allocated a room overlooking the track, when we had travelled all the way from Darwin to be here. We tried to negotiate to change but it wasn't possible. We were told that we should have been asked about our preferences when we booked. We had booked via the Internet so this is something you need to consider when booking. The hotel did have free laundry (washing and drying) facilities which was a nice surprise. The rate also included a fully cooked breakfast. The hotel is conveniently situated just off the freeway exit at Melton. Not far to Melbourne CBD via the freeway. Parking is available on site. The club has an excellent bistro with different daily specials and a large gaming area.

  • Stayed: January 2013, traveled as a couple
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2  Thank Williams17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin B, General Manager at Quality Hotel Tabcorp Park, responded to this reviewResponded February 28, 2013

Dear Guest,

I'm pleased to see you enjoyed your stay with us at Tabcorp Park.

We will look at the internet booking site to see if we can add the request for a track side room for future bookings.

We would be pleased to welcome you back to experience 'The Trots' once again.

warm regards,

Martin Beekes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Tabcorp Park

Address: 2 Ferris Rd | Melton South, VI, Melton, Victoria 3338, Australia
Location: Australia > Victoria > Greater Melbourne > Melton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Melton
Price Range: $107 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Tabcorp Park 4*
Number of rooms: 41
Official Description (provided by the hotel):
Whether you are after a relaxing weekend away, somewhere to stay after a night at the races or accommodation for delegates after a conference, Quality Hotel Tabcorp Park will happily cater for all of your needs. Situated trackside at the “Home of Victorian Harness Racing”, our hotel boasts the best seat in the house to watch all of the harness racing action, along with the convenience of having all of our facilities under one roof. Our 4 star rooms are modern, spacious and tastefully furnished for your comfort. Our light filled and versatile function and event suites can cater for groups from 20 up to 500 people seated, plus we have ample free car parking, a free local courtesy bus, 240 seat bistro, gaming room and sports bar. ... more   less 
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