My wife and I stayed at The Glen Erin at Lancefield with a 2 night weekend package valued at $720.
The package was for two people staying in a Cobaw Suite with king-sized bed, en-suite and private balcony with vineyard views
Hot country breakfasts on both mornings of your stay
Plus a tapas platter to enjoy on your arrival on Friday night
A three-course dinner for two in Granges Restaurant on Saturday evening.
On checking we were informed that out Tapas Platter would be in our room which it was and the reception staff member also confirmed our dinner time for the Saturday night meal in the Grange Restaurant. I reminded that receptionist that my wife had strict dietary requirements and I was assured for a second time (email sent days earlier) that that would not be an issue.
The room was roomy and bright with views over the vineyard and the wedding chapel. The bathroom was tidy but a little dated.
My wife and I decided to purchase a bottle of wine to have with the Tapas platter, and after returning from the Cellar door I noticed a wine glasses has a large crack running down it, never mind I returned to the bar and collected a another wine glass.
That night were had a poor sleep due to the thin walls and a combination of the snoring from the next room and a mouse in the wall chewing on timber and plaster.
The next morning we had breakfast in the Grange Restaurant; there were very limited options for my wife despite being reassured that her dietary request would be met. The breakfast was a buffet with fresh fruit, cereals, hot food including eggs Benedict, scrambled egg, hash browns, grilled bacon and mushrooms. The restaurant itself was warm and welcoming with open fires and friendly staff.
After a full day of sightseeing including the local Lancefield farmers market which was very good with local vegetable, eggs, meat, cheeses and local wines we returned back to our room.
The room had been serviced in our absence and to my surprise the broken wine glass had been washed and returned to the sideboard, this was unacceptable as it showed that 1, the glasses are washed in the hand basin in the room by cleaning staff and 2, staff do not check the standard of the glasses. The soaps and hand lotion in the bathroom had also not been replaced.
That night we dined at the Grange Restaurant. On arrival we noticed that the wife’s dietary request was written in the booking book next to our booking. Once seated we were given the menus and noticed that the options listed were not allowed as part of the wife’s medical issue. It took 2 staff members to organise options for her. The restaurant service was slow; it took over 40 minutes to receive our entree’s, well over an hour for a rare steak (which arrived stone cold) and a chicken breast. Deserts were no better with our waiter returning to the table to ask us if we have has desserts as the kitchen has “stuffed up the orders”
The staff members were apologetic about the delays but with only 30 people in the restaurant, and the fact that the staff usually cater for weddings this was again unacceptable service.
The next morning we returned to the restaurant and were pleasantly surprised by the 4 additions that had been added to the buffet, that my wife could enjoy yet we were left wondering why they were not there yesterday....
Over all we had a nice break mainly due to the sightseeing and wine tastings but we were glad to return home.
- Official Description (provided by the hotel):
- Nestled in the foothills of the Macedon Ranges, Glen Erin at Lancefield offers 4.5 star deluxe "boutique hotel" accommodation with sensational views of the vineyard and Ranges. The Grange Restaurant offers a dining experience with Melbourne sophistication coupled with the warmth and friendliness of a true country retreat. Conferences…Weddings…Retreats…Corporate Events…All arranged with professionalism and care. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, Priceline and Hotwire so you can book your Glen Erin at Lancefield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Glen Erin At Lancefield Victoria